EoneReviews 

Hostile work environment. Supervisors hint to employees that suicide might be better option at plant 4. Pre assembly workers attack elderly workers throwing stuff at them in their hair. While leads laugh and very racial hatred towards others. It’s a joke and very woke.

I ordered 2 straps in May 2025, and according to the USPS tracking number, the package was never collected by USPS because Eone had not made the rewuest to them. Since then, I have sent multiple emails requesting a refund, all of which have been completely ignored.

It’s frustrating that a company can take money for goods and offer no customer service. I have noticed other reviews on Trustpilot reporting similar issues: items not delivered, emails ignored, and support completely unresponsive.

Based on my experience and the pattern of complaints, I cannot recommend ordering from this company. It seems that non-delivery and lack of communication are common problems.

I love the watch, but the band that I received must be defective because I almost had to pry it off with a tool. This was after the first time wearing it, which was shortly after it was delivered. I've emailed twice and reached out through their online service page. I've asked what should be done, if I should return it, etc.... no response....none...

Unhelpful, non-existent customer service that is most likely more concerned with selling watches than troubling shooting issues with new watches. No support or even an answer to the emails that have been sent

Sent me a watch that doesn’t work. Multiple e-mails sent - no response

Scam. Ghost company

Scam site. Money paid for two watches, not delivered. Followed up with the shipping company and the delivery was returned to sender. The merchant does not respond to emails or phone number on shipping slip. When chargeback requested through Visa, they disputed that it has been delivered. No such thing. STAY AWAY. So disappointing that most people buying this watch are doing so for blind or Deafblind user. Disgusting.

Afwul customer service, awful company.
My wife bought (or tried to buy) one of their watches 9 MONTHS AGO. After the payment, we didn't have any update on the order.
The watch was never shipped, and of course never received. We have tried to contact the company for months and the customer service does not exist. They don't have a phone number to call, only email and webform (to which they DON'T REPLY).

Absolutely shocking service.. paid a repair fee Via PayPal and was told all details of were to send etc. Posted of to their UK warehouse that then send it on to USA.
Have sent so many emails since and months of no response then finally got a reply 6 week's ago saying my watch has been repaired and is getting posted out ASAP after final checks are made. Still no watch and have sent multiple emails since and nothing back
Absolutely gutted as my watch is sentimental to me and I'd have rather have kept it and it not work than not have it at all.
Also contacted Via social media platforms and still nothing.

The movement on the watch stopped working so I posted the watch back to the seller at their request and made payment for the repairs to be carried out. Eone's customer service is a mess - they couldn't confirm whether they have received my watch, didn't know whether it was being repaired and then stopped responding to my emails altogether and won't refund the repairs that haven't been carried out. I can't even claim insurance on the watch going missing in the post because Eone won't confirm they haven't received the watch. What a mess.