Episodic Reviews 

Tawfiq was very patient with me & he explained everything to me, he even repeated so that I fully understood.
I recommend them.

Michael was so patient with me help me so much everytime i have a question he answers me even if it is twice if i dont understand i give him 5 stars

I am very unhappy with the service provided by episodic. I took out the plan on the 2st of November 2024.
We visited the Dr in January this year.
The bills were not paid. I received statements from the approved network Dr as well as lancet for the bloods.I also had to pay for the scripted meds. I was on the momentum plan and did not experience such issues only moved because the hospital plan was more affordable for 4 people.

I have called 3 times and spoke to customer care whereby I was told that the issue would be resolved. It seems that my complaints are not being taken seriously.
Now I am sitting with R1500 Drs bills and R2500 lancet bill.

It is so frustrating.

Loved talking to Caleb , very polite and patient.Thank you

Perfect confirmation

Unfortunately Episodic and African Unity Life cancelled the funeral policy I had for my elderly mother and did not even notify me. They said they sent a text message however nothing was received. I randomly decided to contact them in December with a few policy questions and found out like that, that it had been cancelled in November 2024. There is no option to continue any other policy with Episodic as my mother is over 60 and the funds paid into the African Unity Life Policy have been swallowed up somewhere. I have tried to contact them both since December 2024 in order to obtain a certificate of proof for a new insurance policy elsewhere, and they will not respond. If they can do this with a funeral policy I'm pretty sure that they will do this wherever and whenever it suites them again, God forbid.

The employees are always friendly, professional and know their products.
The process is quick and hassle-free.

Great product that doesn't break the bank.

Returning client

I had the pleasure of being assisted by John Vass, who made the process smooth,informative and unpressured. The product offered is excellent and what made the process enjoyable was that John patiently waited for me to select my preferred plan.
Kudos to all involved.

I enjoyed the service Angelique provided to me

The sales people (Michael) is amazing, the website and quote system is very user friendly. However, I have not seen a single review from a person who has actually USED this insurance for hospitalisation or an accident. We need reviews from satisfied clients who have been members for 12months or more.

The first experience of a very knowledgeable consultant.
His outstanding professionalism to ensure all documents are sent.

Thank you so very much Raeeqah Samuels, your assistance and service was outstanding 👏 I wasn't think twice about joining Episodic today. Thank you once again.
Leverne McDonald

Levern contacted me the next morning after I made the online enquiry.
She was prompt and efficient.You need people like her who is really on the ball.
Her mannerisms were great,explained everything well.Well done

Angelique's service was great and extremely helpful. She was quick and patient to respond to all my queries. I truly appreciate the helpfulness. I am truly pleased with this service.

Gaby explain it very well and was very helpful thanks 100%.Well done.

Excellent , excellent

The service from Angelique was excellent. The approach to me as a client was one of the kind. I wish you continue to serve others similarly in the future.

Thokozani was great. He was helpful, knowledgeable and informative. It was a pleasure dealing with a competent person who expressed genuine care and product knowledge. Well done.

Regards,
A. Adams