EPOS Reviews 115

Rapport qalité/prix des casques audio excellent. Satisfait de mon achat( modèle H3 noir). Petit prix, qualité sonore plutôt bonne et qualité des matériaux également.

Device has connection issues. i.m asking epos support for a driver set to reconnect the headset whitout rebooting the pc.
EPOS gaming suit says i.m connected but ive no sound or mic.

this is going on for a month they only asking me questions true automated lists and not helping or even responding on my questions.

1 product not working
2 their support not working
3 support cases are not working
4 no options to speak to someone

I did later succeed pairing the head phones again. However, the messages you receive in the phones are very confusing.
Initial response was like this:
Stay away from their crap headphones. Impossible to pair again, once the first pairing is done.
Crap product

Eines der wenigen Unternehmen, die offene Headsets anbieten, aber leider ohne jegliche Art von Komfort.

Ein offenes, USB oder Wireless Headset mit gutem Komfort wäre einfach etwas was der Marke Sennheiser entsprechen würde. Der Name steht nicht mehr für die damalige Qualität

Reklamation: Headset defekt
Reklamationsdauer: Ca. 3 monatiges hin und her
Lösung: Austausch des Headsets
Fazit: Hätte etwas schneller ablaufen können aber nun doch ein zufriedenstellendesErgebnis

Bad experience with CSC and H3pro hybrid does not work great in bluetooth+dongle, the feature why this headset is so expensive.
Really disappointed because it could be great with better support and no software issue for a 280€ headset. It was so great if the headset didnt had this issue 😭
Had to pay shipping fee for return, legal but very cheap move from the company, if they didnt ask to pay the return for a defective product i would not put this review.

EDIT : I had to contact epos for a return issue everyting was perfect, if they had no return fee i would probably order again (After xhecking that the BT issue IS solved)

Genau 2 Monate nach der Garantie defekt. Das ist schon das 2. Mal Ich sage nur geplante Obsoleszenz. Für Sennheiser bzw. EPOS ein schlechtes Aushängeschild. Von dieser Firma würde ich abstand halten.

I had a GSP350 headset that I had for a year and half, unfortunately the microphone began to fail.
I contacted them and after providing the serial number, and the photographic evidence that the headset was not damage, the replacement was done immediately.
The headset is no longer made/stocked so they replaced the item with a newer model and a sound card to reach the specs of the originally purchased product.
The headsets are awesome, great sound and crystal clear mic. Highly recommend.

The support is absolutely horrible and the software is bad.
I find it very weird how senheiser wants their name anywhere near these guys.
I bought the b20 microphone just to find out the software only works if you use it as primary output device. I asked them about this and got an answer equivalent to "hello, you're wrong, have a nice day".
I'm now trying to return the product, but that is hard as hell too.
Don't buy anything from these guys

As someone else has said already, don't try to return anything back to EPOS.

Cost me ~£17 postage to return back to EPOS in Germany from UK, and even though I informed EPOS that the headphones were being held by customs waiting for EPOS to collect, they didn't, so the headphones came back to me.

Won't bother trying again, unless EPOS just refund me without returning (unlikely).

UPDATE:

Well F me running, fair play to EPOS, they have sent me a full refund despite the headphones being back in my possession. Re-rated my review based on this gesture.

tried to return faulty items for refund they cost £12 to ship back , just received them back as unclaimed after shipping to the stated returns address
so am now the out of pocket for the items and shipping

Purchased Sennheiser Headset online, the microphone is faulty. I have contacted EPOS three times now to return these for a refund and have heard nothing. It has been over a week.