Equifax Canada Reviews 201

Found out via Borrowell that Equifax lowered my credit rating by 42 points. The reason given was that my credit card account had been closed. I called Visa to see what was going on only to find out that there was nothing wrong with my Visa account. When I called Equifax to speak with someone. The representative I spoke with in the Phillipines (I'm in Canada) said it was because my credit card balance was 0. I said I keep my balance at 0 because I pay for any purchases I make the same day. She couldn't tell me how to get my credit rating back up where it was or what to do.

Don’t waste your time with this awful company. I signed up for a free trial to check my credit score. It kept saying it could not process that request. I got nothing out of it. When I called, by the way you have to call them to cancel a free trial or it automatically signs you up for a subscription, they don’t have an online option to cancel. I could never get ahold of them I tried and tried. The message always said they had higher then normal call volumes then hung up. A few days later when I eventually got through they had already charged me for a month and refused to credit me back. Horrible company and their customer service is despicable!!

Je reçois des alertes et j’essaie de connecter avec eux sans aucun résultat.Ils ne reconnaissent pas l’adesse courriel avec laquelle ils m’envoient ces alertes ou ne reconnaissent pas le mot de passe.De plus,ils ne trouvent pas les informations fournies pour avoir mon Equifax.Quel mauvais service clients.

- I moved from Canada to New Zealand in December of 2019. Before leaving I called Equifax to cancel my account. - I noticed I was still being charged early 2020 and made several attempts to call but couldn’t ever get through to them from abroad. I started sending emails to the support team to cancel my account, with zero response back. - this company knowingly took my money despite the fact I repeatedly asked for the account to be cancelled and has scammed me out of over $1200. - this company has countless reviews online showing a pattern of incompetence and an unwillingness to have a straight forward and easy way to cancel their subscription based product.

WORST EVER
If I could give negative stars I would I have been trying to get the information on my report corrected for 6 months-and have had NO results - have sent the backup documents several times, opened 3 tickets, with each one "escalated" to be addressed in immediately-and it is still not fixed. - Asked to speak to a supervisor, and got cut off.
So not only do they report the wrong information, they are holding up the purchase of a house as the banks uses Equifax rather than Trans Union....which is reporting the correct information.

I spent 2 days trying to speak with someone, i called all available phone numbers for Equifax, the calls dropped instantly. I am still trying, very unreliable.

The company has actually turned into a SCAM To cancel service you have to call and argue about it with the costumer service agents who will lie. They purposely put errors on your account, you have to sign up and pay money to see them. They then take over 30 days to respond so you have to pay another month subscription to get an answer. they have been misreporting my score for years now It really is strange. They are refusing to report 2 years worth of ontime payments as a positive factor. A credit score is supposed to have the positive factors calculated into. My score with transunion is 70pts higher the equifax. Nobody likes equifax and people are not going to use them much longer

Today I spoke with one of their agents, Cindy. She asked me to pay $39.49 in order to unlock my account. During the conversation my wife checked her account and was offered to pay $11.24 for two persons, so she just added me there, so I asked her to cancel the subscription for $39.49 but she said I have to call Equifax again. I asked her why the amount was so high and she lied that it was because my account was locked. I asked why it was locked and she said I cancelled my subscription before, so the subscription now is expensive. It was ridiculous. When I called the second time, she was on the line again and refused to return money back with the explanation that it was impossible. I asked her last name for a complaint and she did not give it to me, saying that she was not allowed to do that. Sounded weird. She just hung up the phone. I had to call again to dispute the amount of charge and the guy on the phone finally helped me. First, Cindy lied to me about the cost of the subscription, then said I need to cancel it by calling the second time, she did not explain to me that I need to dispute the charge, Second, it is not polite to hang the phone. Overall, she lied a lot and was not helpful to me at all.

There was a double entry of a company in their database. I thought the person I wanted to background check had two similar sounding companies and paid twice for both files, only afterwards found out its the same thing. Thanks to the customer support the payment was refunded.

The customer service employees need to be investigated that they are actually doing their job. I called months ago to be told the problem would be solved only to see that it was never solved. They have to constantly "check their resources" and then give false advice/statements which is baffling for a credit bureau since said statements could impact someones life.

I am almost certain their pre-recorded telephone audio is tactically made/used in hopes of getting you to hang up, repeating the same line over and over. Half of the employees cant even speak proper english which is also baffling for such an "important" credit breau trying to explain important things that you cant even make out.

Canceling was an incredibly frustrating ordeal. They won't allow you I reached out and endured a lengthy hold, only to be met by a representative who seemed intent on making the process as difficult as possible. Despite confirming my identity with an exhaustive barrage of at least 10 questions, she persisted with even more inquiries about my accounts. When I finally insisted on canceling, she attempted to sway me with a discount offer, followed by requests for additional sensitive information and more questions to confirm my accounts. Frustrated and exhausted, I eventually gave up and terminated the call. It seems I'll have to resort to canceling the credit card that they have on file for payment.

I also had an account with transunion to compare the two scores (they were always different) and transunion is run like a normal ethical company and makes the cancellation process easy.

Pire service possible, restez loin d’eux, je m’étais abonner pour une protection supplémentaire pour découvrir que j’avais des retraits sur ma carte de crédit non autorisé qui provenais d’eux. Ils répondent que ce n’est pas leurs problèmes et qu’ils ne feront rien pour ça.

1. If you sign up - beware - it is virtually impossible to cancel your account. No one answers, forms are submitted but no action taken - very suspicious.
2. Waste of time they don't send notices if your credit rating changes. They only alert when someone makes an enquiry, which likely you know about anyway if getting a loan.
Save your money, time and mega-frustration with their "operators" and dodgy review at the end of each call.

This is terrible, I've contacted Equifax few weeks ago about my report and the person who was hadeling my request was not based in Canada but from India. Since then, its been a nightmare. I am getting phone calls non stop from so many different phone numbers offering different promotions based on my profile and its all SCAM! So all our confidential info is now in hands of scammers... How can this be possible?

I have had banks pull my credit reports and apparently Equifax says I haven't existed from 1990 to 2019. I've had credit cards, loans & mortgages during that time and never defaulted on payments and paid them all off. And trying to get a hold of Equifax is a joke. TransUnion on the other hand says I've existed from 1990 to 2019 and have all my transactions recorded. The only problem is that banks are still asking for credit reports through Equifax and of course are wondering about the 1990-2019 period. FRUSTRATION!!!!

If there’s less than one star ,I would put it. How come the company that’s all the banks trust is like that. They put a credit under my name that’s not mine and is affecting my score and when I tried to contact them , they started investigation which is been going on for months and now they said they sent the report to the wrong bank. When I asked to talked to the supervisor they hanged up on me . I talked to many agents the name that I still remember are Hiro and Jasmine. I have the right to talk to the supervisor because this is ridiculous.

If I could give 0 stars, I WOULD! THE WORST SERVICE EVER! The person on the phone was super rude, almost screaming at me, and got angry at my questions before hanging up in the middle of the conversation. This is TERRIBLE, Equifax! This shouldn't be the case, especially when I'm paying for the subscription on a monthly basis.

Called 1866 828 5961 an agent with an extremely thick Indian accent, that was very hard to understand answered the phone mumbling casually like I was calling her personal phone. She started off by lying about information which I think is very much ilegal, kept speaking over, me. She then passive-aggressively put me on hold mid conversation, then came back as she didn't want me to speak. This is trashy, and shameful. They don't hold employees to basic standard of professionalism, and mutual respect. I'm actually shocked.

they are simply thieves. do not trust them. they overcharged me for 2 years and claim the charges were genuine.

Terrible and unprofessional customer service. Zero star it is the best description. I placed a phone call with request for my credit score. After 30 min. the first rep hung up. She was rude, arrogant and interrupting me. When I requsted to talk with manager she hung up. Second rep after my request to talk with manager hang up immediately. Be aware a free credit score is not free. You must wait 30 days and the report will not up to date. Stay away from this bureau.