I ordered a pair of boots that were too tall and even out of opening hours equiflairs customer service went beyond. I easily returned my boots and ordered a pair that came very quickly and I couldn’t... Toon meer
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Lees wat reviewers zeggen
Matt went out of his way to advise and find a riding hat for me. I am delighted with my UVEX hat. I would highly recommend Equiflair Saddlery its so pleasant to deal with a small family owned busine... Toon meer
Bedrijf heeft geantwoord
Had a faulty pair of trainers that have only been worn for a month, got in contact with equiflair straight away! Speedy responses to my query, with a very apologetic response Swiftly helped by a a co... Toon meer
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Had some problems with rug sizing 6'9" from one manufacturer (the same one we've used for 20+ years) was too small. I bought a 7' (different manufacturer) from Equiflair) which was too big! Equifla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Equiflair Saddlery is a family-run equestrian retailer based at Upper Shay Farm in Denholme, West Yorkshire, on the edge of Brontë Country. We began our journey 18 years ago in a small shop with a big dream — to provide quality equestrian products backed by genuine, personal customer service. Founded by Natalie and Matt, and built on nearly two decades of experience in equestrian retail, Equiflair has grown steadily through hard work, care, and a real passion for the equestrian and countryside lifestyle. In 2023, we fulfilled a long-held dream and purchased our small farm in West Yorkshire. Today, the farm is not only our home but the heart of Equiflair — it’s where we live, work, and where your parcels are picked and packed. We’re not a faceless corporate business or an anonymous warehouse. When you order from Equiflair, you’re supporting real people and a real family. Orders are handled with care by our family team (often with small helping hands nearby), and when you contact us you’ll speak directly to someone who genuinely wants to help. Our aim is simple: make shopping with Equiflair straightforward, friendly, and reliable — with honest advice and a consistently high standard of service. Brands we stock We stock a carefully selected range from trusted equestrian brands including LeMieux, Equidry, Acavallo, Joules, and Premier Equine (plus many more). We choose brands we believe in and products we’re proud to stand behind. How to reach us: Equiflair Saddlery, Upper Shay Farm, 74 Brighouse and Denholme Road, Denholme, West Yorkshire, BD13 4HF Opening hours: Monday to Friday 08:30–16:30 (Closed Saturday & Sunday) Telephone: 01484 846939 Email: help@equiflair.com Website: www.equiflair.com Thank you for taking the time to read about us — and for supporting independent family business.
Contactgegevens
Upper Shay Farm, 74 Brighouse and Denholme Road, BD13 4HF, Bradford, Verenigd Koninkrijk
- 01484846939
- help@equiflair.com
- equiflair.com
4,8
Uitstekend
803 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Equiflair Saddlery
Thanks for your review. They mean a lot to use as a small family business!!
Matt and Nat
Mountain horse riding boots
I ordered a pair of boots that were too tall and even out of opening hours equiflairs customer service went beyond. I easily returned my boots and ordered a pair that came very quickly and I couldn’t be happier. Fantastic company. Wonderful experience.
30 maart 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your lovely review. We’re so pleased we could help you find the right pair of Mountain Horse boots in the end.
Getting the perfect fit is so important, and when a boot comes up a little too tall it can be really frustrating, so we’re glad the return was nice and straightforward and that your new pair arrived quickly.
It means a lot to hear that you had such a positive experience with both our customer service and delivery. We always do our best to help our customers get back in the saddle as smoothly as possible.
Thanks again for taking the time to leave such kind feedback.
Warm wishes,
Matt and Nat
The Equiflair Family!
Great price fast delivery
Great price
Cheaper than anywhere else and super fast free delivery
Very happy
26 maart 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your lovely review.
We’re so pleased you were happy with the price and our fast free delivery. It’s always our aim to offer great value and get orders out to our customers as quickly as possible.
Thank you again for taking the time to leave your feedback, it really does mean a lot to us.
Matt and Nat
The Equiflair Family!
Great service and a lovely rug purchased
Great service and a lovely rug purchased
2 april 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your lovely review.
We’re so pleased to hear you were happy with the service and with your new rug. It always means a lot to us to know our customers are pleased with their purchases.
Thank you again for taking the time to leave your feedback.
Matt and Nat
The Equiflair Family!
Fantastic service as always.
12 maart 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thanks so much for your lovely review! We’re so pleased to hear you received fantastic service again from the Equiflair team. It really means a lot to us that you keep choosing us 🐴
Matt and Nat, the Equiflair Family
Antwoord van Equiflair Saddlery
Thank you so much for your kind review! We’re delighted to hear you had an excellent experience and would choose Equiflair again in the future 🐴
Matt and Nat, the Equiflair Family
Item as described
Item as described. It arrived promptly, was well-packaged and it fits nicely.
16 maart 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your lovely review. We’re delighted to hear you had an excellent experience with Equiflair and would shop with us again. It means a lot to us that our customer service and equestrian products made such a good impression 🐴
Matt and Nat, the Equiflair Family
Great item!
Delivered very quickly. Fantastic item, very stylish and fits well.
6 maart 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your lovely review! We’re delighted to hear you were pleased with your Equiflair order and that your item arrived so quickly. It’s wonderful to know you found it stylish and a great fit too 🐴
Matt and Nat, the Equiflair Family
Great products & prompt delivery
Great products & prompt delivery. The discount code is a happy bonus!
12 maart 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your lovely review! We’re delighted to hear you were pleased with the great products and prompt delivery from Equiflair. And yes, a discount code is always a lovely little bonus too 🐴
Matt and Nat, the Equiflair Family
Great service fast postage great value
Great service fast postage great value
16 maart 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your wonderful review! We’re so pleased to hear you were happy with the Equiflair products and our prompt delivery. And we agree — a discount code always makes the parcel feel even sweeter 🐴
Matt and Nat, the Equiflair Family
Antwoord van Equiflair Saddlery
Thank you so much for your lovely review! We’re delighted to hear you received great service from Equiflair. It really means a lot to us to know our team made your shopping experience a positive one 🐴
Matt and Nat, the Equiflair Family
Good service
Good price, website easy to use. Delivered quickly and on time.
7 maart 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your kind review! We’re delighted to hear you found the Equiflair website easy to use, enjoyed a good price, and received your order quickly and on time. It means a lot to us that you had such a positive shopping experience 🐴
Matt and Nat, the Equiflair Family
Poor customer service and communication
Placed an order on 28th and ETA was 3rd March. On the original order email I was told I would receive an email when my order was despatched with tracking info. On the 7th March no order delivered or email to confirm detached. I emailed the company to cancel the order as it was too late now and I would not be here to accept delivery.
My first reply from the company was short and sweet and that it had been detached on the 6th. But I had no email to confirm despatch and when I pressed the link to track it, SHOP confirmed they had not received confirmation of the order being shipped.
Their customer service is very poor and won’t be using them again. I don’t believe the order has been despatched at all.
28 februari 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you for your feedback. We’re sorry this order did not arrive within the original estimated timeframe and that the communication around dispatch did not meet your expectations.
Your order was dispatched, and after you contacted us to cancel, we arranged for the parcel to be recalled with the carrier and processed a refund. We understand this was frustrating, especially as the order was no longer needed by that point.
We would also note that tracking shown in the Shop app can sometimes take a little time to update and may not always reflect the carrier’s latest scan activity immediately. However, we appreciate that this did not provide the reassurance you were expecting.
We are sorry for the inconvenience caused and for the disappointment with your experience.
Customer service at its best
Matt went out of his way to advise and find a riding hat for me.
I am delighted with my UVEX hat.
I would highly recommend Equiflair Saddlery its so pleasant to deal with a small family owned business who cares about customer service
5 maart 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your wonderful review. We’re absolutely delighted to hear that Matt was able to help you find the right riding hat and that you’re so pleased with your new Uvex hat. Your kind words about our customer service and family-run business really mean the world to us, and we truly appreciate your recommendation 🐴
Matt and Nat, the Equiflair Family
Fast service and good communication
Fast service and good communication
9 februari 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your lovely review! We’re delighted to hear you were happy with the fast service and good communication from Equiflair. It means a lot to us to know your order experience was a smooth one from start to finish 🐴
Matt and Nat, the Equiflair Family
Amazing service
Great price, great service, good comms, great trainers, fast delivery, highly recommend Equiflair Saddlery.
20 februari 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your amazing review! We’re delighted to hear you were happy with the great price, fast delivery, good communication and your new trainers. Your recommendation of Equiflair Saddlery really means a lot to our family business 🐴
Matt and Nat, the Equiflair Family
Antwoord van Equiflair Saddlery
Thank you so much for your lovely review! We’re delighted to hear your Equiflair order arrived promptly. It means a lot to us that you took the time to share your feedback 🐴
Matt and Nat, the Equiflair Family
Amazing customer service and very…
Amazing customer service and very helpful when asked for advice!
15 februari 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your lovely review! We’re delighted to hear you received amazing customer service from Equiflair and found our advice helpful too. It means a lot to us to know we could help you with confidence 🐴
Matt and Nat, the Equiflair Family
Great company and great product
Great company and great product
19 februari 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your lovely review! We’re delighted to hear you were pleased with both the product and your experience with Equiflair. It really means a lot to our family business to receive such kind feedback 🐴
Matt and Nat, the Equiflair Family
5 star service easy ordering super fast…
5 star service easy ordering super fast delivery would use again fe
20 februari 2026
Review zonder uitnodiging
Antwoord van Equiflair Saddlery
Thank you so much for your fantastic review! We’re delighted to hear you found ordering from Equiflair easy and that your delivery was super fast. It means a lot to us that you’d shop with us again 🐴
Matt and Nat, the Equiflair Family
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