ergohuman.net Reviews 

My old desk chair (bought in 2010 to WFH!!) needed new castors, but was otherwise in good shape and very comfortable. Fortunately the brand is still out there, looking much the same - and offering spares. I identified the castors and sent the order, but was asked for a photo of the chair to be sure I got the right ones. This done, the castors arrived within 24 hours plus a follow-up email to check I'd got them. They had, and were simple to change. Result: a chair to last another decade. Very impressed.

I have had a chair from here for over 15 years. There are a couple of times I have had to order replacement parts most recently an issue with the casters. Apart from a few issues with PayPal the order went through without issue.

I bought my chair from Ergohuman.net about 3 years ago, and I needed to replace the armpads due to regular wear & tear. Customer support was very helpful in picking the correct model, checking with me before and after delivery to ensure everything was OK.

Very friendly and attentive company. They went out of the way to make sure I was ordering the right product and then kept me well informed on delivery arrangements.

quick delivery of part
very helpful
excellent back up

Excellent service and very good customer service too. The replacement casters were confirmed as the correct type and the delivery details were accurate and prompt. Tips on replacing them were also communicated. Can’t fault that! The original ones also lasted a decade so we opted to replace with branded wheels. The chairs remain th most comfortable I’ve ever used.

I ordered a new gas-lift for my old Ergohuman chair from the Ergohuman website to replace a leaking one. Shortly after ordering, I received an email asking for a photo of the chair to confirm I’d selected the correct part. I sent the photo, and they quickly confirmed my order along with shipping and delivery details. On the day the item shipped, I received another email with the expected delivery date (the following day) plus fitting instructions.
The gas-lift arrived right on schedule, and I set about replacing the old one. The installation went smoothly, but I couldn’t get the chair to rise afterward. I emailed Ergohuman for advice, and they responded promptly with several things to try. After a few helpful messages back and forth, we finally got the chair working perfectly again—rising and lowering as normal.
Huge thanks to everyone at Ergohuman, especially Iain Bailey, for the excellent support.

Excellent help and service in replacing wheels / castors for an ergohuman chair.

Brilliant communication and care in ensuring the correct objects were sent.

I purchased a pair of replacement arms for my Nifil Enjoy chair and they worked with me to get the right set for the older brand.

I have since received the armrests, both right-hands, but they work as expected otherwise.

Very happy.

Iain and Caroline were very helpful and efficient. They confirmed everything beforehand to make sure I received the right product, kept me updated throughout the postage process, and provided excellent service overall!

Excellent company, fast delivery and perfect customer service, will definitely use their services again! A+++

Excellent service. Great customer service and care. They ensured we had ordered the correct items for our chair and were very helpful.

great customer service, guided me through to ensure they supplied the correct parts, and then checked in after delivery to check I was happy.

Communicative and made sure we received the correct products.

10/10 service.

Get your forever chairs from this team. Totally comfortable. Highly configurable. Mine developed a wobble after 9 years and it's now rock solid again. If you like the idea of a completely serviceable office chair, a wide range of spares with exemplary service including video walkthroughs and customer support with a direct line to the engineering team then this is the product for you. Seat pops up like a car bonnet for unhindered access to lift and adjustment mechanisms. If you can service a bicycle, you can service this thing. Bought it in 2016 and it's indistinguishable from brand new. No visible wear on armrests and seat fabric. Absolute gold standard for engineering and service.

Brilliant experience with ergohuman.net, I needed some new castors for my Mirus chair but didn't know which ones would fit my chair. I rang ergohuman.net and they said they would send me an email so that I could send them a photo of my chair, I did this and received an email back promptly with a link to the correct castors for my chair. I immediately ordered them, I was told they were out of stock, but should be back in stock within 10 days and they would keep me informed, which they did. I received them yesterday and fitted them easily using the instructions I had been sent via email. Only took 5 minutes to fit them and my chair is back in full working order now. The whole process from ordering the new castors to delivery was very easy and flawless. I fully recommend ergohuman.net.

Great customer service! I wasn't sure exactly which casters I needed for my chair. Ergohuman asked for pictures and identified the chair. Unfortunately the product I needed was out of stock but they proactively contacted me when it was available and held a set. Delivery has been seemless and they even mailed to confirm receipt. Better than 5*!

Exceptional customer service - what a great company to deal with!

I have a very old chair that needed the armrest cushions replaced. Ergohuman managed to find and send me the last available replacements in Europe to ensure years more comfort using my original Ergohuman leather office chair!
I can only assume that someone found them in a dark forgotten corner of their warehouse!
Fantastic customer service!

Amazing service

I was worried about ordering the wrong wheels for my chair Caroline messaged me after I placed my order for pictures of my chair to make sure the correct wheels were sent.

Iain then confirmed delivery and followed up to make sure they were delivered successfully.

Would highly recommend and will use them again in the future.