My experience wasn’t great. Received perching still on time. Assembled it to finf one leg would not adjust as it was jammed solid . Spoke to young man who asked for photos. Sent immediately, only to r... Toon meer
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Lees wat reviewers zeggen
the web site was easy to use found what i reqired fast, the ordering was also easy with nice secure site, I recieved my parcel 2 days later by a very helpful and polite driver he helped get it into t... Toon meer
Everything went well. We were advised by email of the time to expect the delivery and it arrived as scheduled, in good time before our existing supplies ran out. I searched carefully before ordering a... Toon meer
Bedrijf heeft geantwoord
Great communication right from ordering through to the delivery. Kept up to date all along the way. Packaging was excellent as well. If I needed further equipment I would deffinately consider using t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiliteitsmiddelen leverancier
- Assistieve hulpmiddelen leverancier
- Ziekenhuisbenodigdheden
- Fysiotherapiebenodigdheden leverancier
- Rolstoelenwinkel
Geschreven door het bedrijf
Essential Aids has been a UK top provider of disability aids, mobility aids and daily living aids since 2004. We offer a wide range of aids for elderly and disabled people, including crutches, wheelchairs and accessories, bathroom aids, toilet aids, kitchen aids and dressing aids. We supply direct to the public as well as schools, local authorities and the NHS.
Contactgegevens
Essential Aids (essentialaids.com) Limited, Unit 2 Bruntcliffe Trading Estate, Howden Way, LS27 0TF, Leeds, Verenigd Koninkrijk
- 01273 719 889
- customerservice@essentialaids.com
- essentialaids.com
4,8
Uitstekend
6K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Terrible customer service experience.
Terrible customer service experience.
I purchased a hoist and from the start there have been issues — the controls don’t work properly and the wrong battery was sent.
I contacted Karen from customer service on 27th March and she assured me she would sort the issue out. It has now been over a month and I still haven’t heard anything back from her.
Since then, I’ve emailed customer support multiple times with no response. I also phoned over a week ago and was told the issue would be passed on, but again nothing was done.
I phoned again yesterday, left a message, and emailed once more — still no reply. I called again today and once again there was no response.
Completely unacceptable level of communication and after-sales support. Very disappointed.
22 april 2026
Review zonder uitnodiging
Antwoord van Essential Aids
Hi Andrew, please accept our apologies. We'll look into this matter and find out why your emails are being blocked.
Any we receive are answered, but on very rare occasions messages don't get through, for a variety of reasons.
Apologies again.
Ordered a 3-wheeled walker thingy.
Ordered a 3-wheeled walker thingy. It arrived fairly early the following day and has proved exactly what was wanted. A good product with first class service. Thank you.
22 april 2026
Antwoord van Essential Aids
We're delighted the walker is working out well and that it turned up in good time. Thanks for your review, Mr Elworthy.
Excellent. Delivery in good time, as advised.
Everything went well. We were advised by email of the time to expect the delivery and it arrived as scheduled, in good time before our existing supplies ran out. I searched carefully before ordering and Essential Aids had the best price. My previous supplier might have been cheaper but they ran out of stock a while ago and still had none, so were not an option. A bird in the hand .... etc., and their prices could be higher when back in stock anyway. We will see and order accordingly.
21 april 2026
Antwoord van Essential Aids
Thanks for your detailed feedback, Mrs Furness. We're delighted you're happy with everything and hope to hear from you again.
Really good quality product
Really good quality product. Arrived the next day. Excellent communication. Super service.
21 april 2026
Antwoord van Essential Aids
Many thanks for your review, Helen.
Antwoord van Essential Aids
We're pleased you're impresed, Mrs McQuillan!
Antwoord van Essential Aids
Thanks for your feedback, Mrs Summers. And apologies, we'll contact you to find out the details on your latter comment.
Antwoord van Essential Aids
That's nice to read, Mrs Mattless - thank you!
Antwoord van Essential Aids
That's all nice to hear, Jen - thanks for your review and please visit us again.
Shocking customer service
This company is a joke, their customer service is nonexistent. They don’t answer emails (I was told they have a lot to get through which is unsurprising if my experience is anything to go by) or reply to Watts-apps and fail to get back to you as promised if, and when, they eventually answer the phone. Placed an order which stated delivery within 3-5 working days, no one seemed to have a clue as to why it had still not been dispatched 8 days later, even though they said it was in stock. Worse still is the attitude of the customer care staff on the phones who clearly aren’t bothered about losing custom. I eventually gave up and asked for a refund, I await with bated breath to see if that arrives. I have now ordered the same product from eBay knowing I have their buyers guarantee. Was my first experience of using this company, needless to say it will also be my last!
21 april 2026
Review zonder uitnodiging
Antwoord van Essential Aids
We're sorry to receive this feedback and we'll look into your order to find out what went wrong. If you could supply some details to help us identify you, I would appreciate it.
Just as a point of fact, we do answer all the emails we receive. At very busy times there can be a backlog to work through, but this shouldn't be much more than 24-48 hours at the outside. Again, the phone lines can be busy at times, but we do work hard to call everyone back if they can't get through first time and leave a message.
Antwoord van Essential Aids
Hi Michael - that's nice to know. Thanks for leaving a review.
Product was exactly as shown on line
Product was exactly as shown in picture. It was simple to order and a very quick delivery.
If I had one criticism, it would be to show the measurement from the floor base to the actual commode seat rather than the chair seat. In my opinion it is an inch short on height to make it perfectly comfortable. My mum is 91 and is super pleased with it. It is easy to use you flip the cushion back and the bucket can be emptied by lifting out the top, excellent product, super happy.
18 april 2026
Antwoord van Essential Aids
Many thanks for your comments, Debra - we're glad your mum likes it and we'll look into the matter you raise about the measurement.
Very speedy service
Very speedy service
We were delighted with the quality of our purchase and that the delivery was free ere was free and next day.
18 april 2026
Antwoord van Essential Aids
That's great news, Margaret - thanks for your positive feedback, it's appreciated!
Very acceptable delivery
Very acceptable delivery, the commode hasn't had much use though as my wife is now back in hospital.
15 april 2026
Antwoord van Essential Aids
Hi Brian - thanks for posting a review.
Delivered promptly good quality product…
Delivered promptly good quality product does what’s promised
Very satisfied
18 april 2026
Antwoord van Essential Aids
Thanks for your review and we're delighted you're a happy customer!
Quality product delivered exceptionally…
Quality product delivered exceptionally quickly. Put straight in use.
18 april 2026
Antwoord van Essential Aids
Many thanks - please keep us in mind if you need anything else!
Antwoord van Essential Aids
Thank you - please visit us again!
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