Essential Aids Reviews 5.666

Quick delivery. Fair price. Really makes a difference

Brilliant ordered for a family member who is ill arrived really quick and delivery was great. It is all set up in their home now and they love it.

The product is sturdy and easy to use very safe.

Quick, easy, great value!

Excellent product,speedy delivery

The product was easy to order and arrived on time. The description of the padded toilet seat was that it fitted the majority of toilet seats. It didn't fit either of our 2 toilet, moved and swiveled - so it's of no use

Easy to purchase online. Delivered quickly on a Sunday. easy to use and it just looks as if it belongs where it is. I would use this website first for anything else I may need.

Very sturdy bed table .Easy to put together .Good quality

Delivered quickly and great quality for the price

This company has been brilliant. Easy to order, competitive prices, plenty of delivery updates and arrived within 48 hours. Wheelchair exactly as described and comfortable. I have been assured that it’s easy for the person pushing!

My mum is very pleased with this attractive and sturdy wooden chair/commode. It is helping her independence and dignity a lot.

Excellent service and speedy delivery

Easy to navigate the web site, simple to order and efficient delivery service. Delivered on time when stated. Will recommend to friends and family.

quick delivery, thank you

I don't know why I keep buying stuff from them when it's so often not up to standard. I guess because as a disabled person I'm limited in where I can buy from to begin with.

I have previously ordered:
- a showerhead suction cup, was sent a sippy cup instead, but they rectified this quickly
- the showerhead suction cup then arrived doesn't fit on my (bog-standard) shower head
- three bathroom aids which were actually really good and I still use them
- a bath grip that doesn't fit on my (again, totally bog-standard) bath
- the most uncomfortable posture cushion ever
- a wheelchair tray which is perfect
- a hydrant bottle which requires so much suction to use that it would be difficult for someone with no health issues, let alone someone who has trouble drinking
- two tap turners which broke my taps

So as you can see, quite a mixture of experiences! A couple of the things have been fine but it's so hit and miss that I would not recommend it. Also at one point told a friend I was waiting for an order from them and her immediate response was "Good luck with that" so I don't think it's just me...

Got a tri-walker, fantastic site this one, it went together easy, an all round great service and delivery, thank you assentialaids.com

I ordered some stuff from them and they were excellent as I received them very quickly and was very happy with their service and the stuff

I ordered a Rollator Deluxe as it folds up small enough to go in the boot of a car. On arrival when I removed it from the packaging one of legs wouldn't fold up. Now I am profoundly deaf & cannot hear on the phone so I sent a WhatsApp text message reporting this being due to a faulty push pin. I asked for it to be collected for return. But because the leg wouldn't fold up it wouldn't go back in the box. The supplier requested photos of the item which took and emailed back on 24 March - no acknowledgement! I asked for an update on 26 March - no acknowledgement. On 30 March another telephone call was made and arrangements were made for it to be collected on Tuesday 31 March with instructions to wrap it in black bags and to protect the 'errant leg' which I did with bubble wrap. From this point onwards I had no communication from the customer service department. I managed to track the return which arrived on Tuesday 7 April 14:30. I messaged on 8 April asking when I would be refunded - no word from customer service. Then on 14 April I noticed money had been put back into my account - no communication. However this was for
£79.00 & I paid £104. I didn't bother emailing or texting just asked for help with a call. In a nutshell I was told that it hadn't been put together properly - I never got that far - and had been charged £22 for the courier and £3 for new box!
Customer service was dire, I had to chase everything and the final phone call was the last straw. I reported it faulty on 18 March and part payment received with no explanation on 14 April - thats 4 weeks!