the actual direct contact with a call from your company to rectify a situation. speaking to a live person and he was very professional and cordial and made me want to deal with your company more. ve... Toon meer
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Lees wat reviewers zeggen
ordering was quick and easy, no hidden fees. Shipping was a little high but that's to be expected with a breakable item. My order arrived quickly and came as described.
Everything as described, very prompt delivery. A tiny comment - the lighting for your photo was a little bright, so the 71 Climens looked a little yellower and lighter than I would have expected from... Toon meer
I never write reviews... I was gifted two fabulous bottles of wine. Together, they were easily worth over $1000. I am not an oenophile. So, I hoped to sell them. And I came across Estate... Toon meer
Bedrijfsgegevens
Over Estate Wine Brokers
Geschreven door het bedrijf
Find your next bottle of fine wine at Estate Wine Brokers.
With over 30 years of experience buying and selling rare bottles, you're sure to find something you'll love!
From Bordeaux & Burgundy to Piemonte & Toscana -- our selection is unmatched.
Interesting in liquidating your wine cellar? We'd be happy to provide you with a fast and fair quote.
With over 30 years of experience buying and selling rare bottles, you're sure to find something you'll love!
From Bordeaux & Burgundy to Piemonte & Toscana -- our selection is unmatched.
Interesting in liquidating your wine cellar? We'd be happy to provide you with a fast and fair quote.
Contactgegevens
306A E 3rd St, 78701, Austin, Verenigde Staten
- (512) 501-1536
- team@estatewinebrokers.com
- estatewinebrokers.com
4,4
Uitstekend
199 reviews
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order a 2016 Mouton Rothschild and the…
Order a 2016 Mouton Rothschild and the wine came two months later with a damaged label (not mentioned on the listing). This is my last purchase from this disgraced vendor.
5 november 2025
Review zonder uitnodiging
Antwoord van Estate Wine Brokers
A full refund was offered to the customer within the same business day of bringing this to our attention.
Well orchestrated wine tasting
Well orchestrated wine tasting. Truly great wines and spot on food match.
23 september 2025
Great Service
15 september 2025
All the wine leaked and was bad
All the wine leaked and was bad. Reached out to customer service multiple times and havent got a response.
21 juli 2025
Irresponsible company and customer service
I purchased a vintage 2007 Kongsgaard Chardonnay and was extremely careful placing it in my subzero wine fridge directly upon receipt. Unfortunately, when I went to open it a few years later it was spoiled with a foul smell and orange color. I contacted the company who provided an unhelpful response, saying the following: “As a wine connoisseur, I am sure that you understand there is an inherent risk of purchasing any aged wine; even if the bottle has been stored properly. I can assure you that the bottle was kept in the proper conditions up until it was sold to you in April 2022. We are unable to offer as refund as it has been over 3 years since the sale. However, I am happy to offer you complementary ground shipping should you decide to place any future orders.” Incredibly disappointed in this company’s response, along with the audacity to try to do business with me again by offering ground shipping. There are a lot of wine brokers out there, so make sure to do your research before you purchase any wine from them. No one should have to take said “inherent risk” of almost $1000. So disappointed! I’m escalating this to the Better Business Bureau.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Estate Wine Brokers
Thank you for your feedback. As previously explained, we are unable to refund this order, as it was placed over 3 years ago. The bottle is now well past its professional drink dates, and there is no way for us to confirm that it has been stored in the proper temperature and humidity conditions since the purchase. Additionally, our return policy clearly states that any return/refund request must be made within 30 days of delivery. The majority of reputable wine retailers have a similar policy. We wish you all the best!
"Return & Refund Policy
Once an order is received, a member of our team will reach out within three business days to confirm a shipping date. Prior to shipment, customers can modify or cancel their orders, either by replying to the order confirmation email, writing to team@estatewinebrokers.com, or calling (512) 501-1536. If customers choose to reduce or cancel their orders, refunds will be issued within three business days.
After orders are shipped, all sales are final except in cases where product is damaged during transit, or if customers identify one or more condition issues that were not disclosed by our team prior to shipment. To request a refund for either of these reasons, customers must furnish photographic proof of the damaged product within 30 days after the product is delivered. Photos can be submitted via email to team@estatewinebrokers.com, or customers may call (512) 501-1536 for assistance. If a return request is approved, we will coordinate the return shipment of the damaged product at our expense and issue a refund within three business days after said product is received at our facility. Regardless of the reason for any return, if a store credit is not issued, a 20% restocking fee will be deducted from the refund amount."
you didn’t advise me on when wine would…
you didn’t advise me on when wine would be delivered and i was away on vacation . fedex shipped the wine back to you
9 juni 2025
the delivery was excellent
21 mei 2025
Amazing service
Amazing service. Amazing following the order and contact the hotel to be sure the wines arrived on time.
9 april 2025
Simple and streamlined online ordering…
Simple and streamlined online ordering and check-out experience. Very competitive price for the bottle that I wanted.
24 februari 2025
Reliable, quick, and high quality.
Fast shipping of a very well packaged bottle that simply isn't available anywhere else. And at a decent price point, too. The US is sleeping on Sesta di Sopra. I'm just happy Estate Wine Brokers isn't.
10 februari 2025
Purchase was easy and received the wine…
Purchase was easy and received the wine timely. We haven’t opened it up yet to taste so no comment on that yet. Excited to try it!
28 januari 2025
EWB is my go to favorite go to website…
EWB is my go to favorite go to website for special bottles! I have so many really noteworthy bottles added to my collection. Great service, very knowledgeable and very dependable!
20 januari 2025
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