the actual direct contact with a call from your company to rectify a situation. speaking to a live person and he was very professional and cordial and made me want to deal with your company more. ve... Toon meer
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Lees wat reviewers zeggen
ordering was quick and easy, no hidden fees. Shipping was a little high but that's to be expected with a breakable item. My order arrived quickly and came as described.
Everything as described, very prompt delivery. A tiny comment - the lighting for your photo was a little bright, so the 71 Climens looked a little yellower and lighter than I would have expected from... Toon meer
I never write reviews... I was gifted two fabulous bottles of wine. Together, they were easily worth over $1000. I am not an oenophile. So, I hoped to sell them. And I came across Estate... Toon meer
Bedrijfsgegevens
Over Estate Wine Brokers
Geschreven door het bedrijf
Find your next bottle of fine wine at Estate Wine Brokers.
With over 30 years of experience buying and selling rare bottles, you're sure to find something you'll love!
From Bordeaux & Burgundy to Piemonte & Toscana -- our selection is unmatched.
Interesting in liquidating your wine cellar? We'd be happy to provide you with a fast and fair quote.
With over 30 years of experience buying and selling rare bottles, you're sure to find something you'll love!
From Bordeaux & Burgundy to Piemonte & Toscana -- our selection is unmatched.
Interesting in liquidating your wine cellar? We'd be happy to provide you with a fast and fair quote.
Contactgegevens
306A E 3rd St, 78701, Austin, Verenigde Staten
- (512) 501-1536
- team@estatewinebrokers.com
- estatewinebrokers.com
4,4
Uitstekend
199 reviews
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wine arrived late
Wine arrived late. I was traveling for the 4th. When the driver delivered it, I was away. I spoke to him remotely. The driver suggested I refuse it to be returned and shipped again. Estate was prompted in answering emails, but refused to ship a new bottle.
I had a similar issue with wine.com.
They refunded me right away.
1 juli 2024
Turning a negative into a positive
I had trouble with the delivery of my wine. Drew was very responsive and after a bit of back and forth via email, Drew picked up the phone and we resolved the issue to my satisfaction. He took what could’ve of been a negative experience and turned it into a positive one.
2 juli 2024
Review zonder uitnodiging
You shipped it to the wrong address
You shipped it to the wrong address. When I contacted you about the issue you told me it was your mistake and that FedEx would return it to you and you would credit my credit card. Then I received a notice from FedEx saying they delivered it to the mail room at the club ... I'M NOT THERE !!!
8 juli 2024
Drew is extremely knowledgeable and…
Drew is extremely knowledgeable and made the experience so simple and easy, great choices of some vintage wines for me to choose from, the wines were delivered the next day as promised, truly a seamless transaction!! Would use estate wine brokers again in a heartbeat, thx again, Russell Douglass
19 juni 2024
They are terrible
They are terrible, they shipped me a damaged bottle and are refusing a return. DO NOT USE ESTATE WINE BROKERS
16 juni 2024
Review zonder uitnodiging
Antwoord van Estate Wine Brokers
Andy you stored the bottle for over 60 days and then tried to return it to us. We would have gladly worked with you had you opened the package immediately or been in contact us within the limits of our return policy.
Top Shelf Experience
Good pricing on wine with great provenance; excellent shipping/delivery.
17 mei 2024
Estate Wine Brokers Don’t Stand By Their Delivery Promises
I paid the extra money for two day delivery so the bottle of wine which was going to be a birthday present would arrive before the celebration. Two day delivery (Friday) turned into six day delivery (Monday afternoon) and the birthday celebration took place on Saturday. Estate Wine Brokers would not at least refund the $30 I paid for the two day delivery
15 mei 2024
Antwoord van Estate Wine Brokers
Robert we ship via FedEx and they like all services are not perfect. They made an attempt and no one was home to receive the package.
Saved my wine dinner
I had a deadline for a wine dinner and they went out of their way to make sure i got my wine on time.
Great personal service.
3 mei 2024
Replaced wine bottle.
The bottle of wine I requested was intended as a special gift for a renown neurosurgeon who performed a very complex procedure on my husband’s spine. The surgery was very successful and to express our gratitude, we wanted to send him an exceptional bottle of wine that we know he would appreciate.
Upon receiving the wine and unwrapping it, we discovered that the bottle had leaked and we were not sure whether we would get a replacement, or even a refund. To our surprise, after presenting the problem to our representative, the wine was immediately replaced and delivered without delay to our surgeon’s office.
We are so grateful to Estate Wine Brokers, and particularly pleased with our personal representative’s effort to quickly resolve the matter. We highly recommend Estate Wine Brokers for their quality wines and great customer service.
22 april 2024
Good selection and easy…
Good selection and easy purchas/check-out process. Would use again for wine gifting.
3 april 2024
Shipping was fast and the condition of…
Shipping was fast and the condition of the wine was flawless. Thank you.
27 maart 2024
Buyer Beware
They won't stand by their wine they ship and send a form response when a complaint is filed. You are much better off finding a local retail store, or buying through a better know online company, than these folks.
18 januari 2024
Review zonder uitnodiging
Wonderful Custer service
Wonderful Custer service! Very knowledgeable and caring!
Excellent care in shipping
10 out of 5 stars
5 februari 2024
Product was as described and arrived on…
Product was as described and arrived on schedule
2 februari 2024
Very difficult wine to find available…
Very difficult wine to find available for sale anywhere, but Estate Wine Brokers had it available and shipped to me across the country in time for Christmas gifting!
L. Hurst
17 december 2023
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