Essex and Suffolk Water Reviews 

Phoned up very helpful lady. Nice helpful informative lad turned up keeping us updated throughout and understand the neighbours are all happy too.

I found a major water leak in the field when out walking dog . I reported it and was kept up to date on repair. I asked for a donation to a local charity as it saved a lot of water and money ,which Essex & Suffolk water did. Well done and thanks

The guy I spoke to on the phone was more than helpful. The engineer that came a fixed the problem was excellent and did a great job.
Thanks to all.....

From start to finish the service was exceptional. A lovely lady answered our call and was polite , friendly and very helpful . An appointment was quickly arranged and the service was once again very professional . Thank you for you quick response which resolved our issue .

Worst company I have ever dealt with. Customer service is near on impossible to get a problem resolved quickly. The complaints procedure is shocking, you try and get a problem resolved and it takes up to 10 working days to even get a response.
I’m betting lots of the reviews on here are made up to make them look better than they actually are!

Edited- no you will not be getting my details, you have failed to resolve my issue so far. Your response to this review has been very fast, Shame your response to complaints isn’t as fast!
I hope the CCW come down hard on you.
If I could change water companies I would have done it a long time ago!!!

Very expensive company but poorly services and every month the bill is high and high I am barely at home, I am always at work how come. I think they’re ripping money from customers and because they’re water supplier in Essex we have to suffer no choice of changing company, they’re taking advantage of that, the government should review that.

Excellent worker sent to my address. Professional, knowledgeable and covid aware.

I was glad that Essex and Suffolk Water rapidly installed a new stop cock outside my boundary front wall and unfortunately I have cancelled an insurance with Home Serve earlier this year after substantial payments over many years which covered water problems leading up to the front of the house so 'woe is me' but trust pilot will be a key guide over many other issues.

Reported a problem, quickly resolved/repair made, first class service
Many thanks

There has been a water leak for some time, which we thought was surface water running into a brook in the village. I contacted ESW explained the situation, next day (yesterday) an operative surveyed the site. They identified the problem and today the team are digging the area to repair it.
Very efficient, minimum fuss.

Very responsive, dealt with problem immediately (it was not even their fault, downstairs neighbour closed our main tap by mistake)

Received a text out of the blue stating that there was an investigation into reports that our water supply was discoloured. On it there was a link if we wanted further information or help. I thought it looked like a scam so ignored it. The following day, however, our water was, indeed discoloured, so I clicked on the link and reported it. The following day, two gentlemen turned up, wearing overshoe protection, overalls and masks (impressive as I'd previously been shielding) gave full explanation as to what it might be (including that the water was safe to continue to use) and did a mains flush in the street. Then came in to inspect the water in the property. Very happy with the outcome.

I have been trying to speak to someone about someone moving out of a property but constantly on hold - this my third attempt today - over 2 hours on hold!!!!is anyone working there? useless lack of customer care.

Spoke to Chris today Re: closing my account - moving address. He was so understanding and very professional. Please pass on my praise 👍👍👍👍👍👍

Once I eventually got through they were efficient and helpful. The only problem is getting through. They have a very annoying menu system that you have to talk to but it clearly can’t understand an Essex accent which is rather ironic.Then on hold for 10 mins. Then when I did get through he promptly cut me off when trying to transfer me so I had to call again

Hi
I wish the system let me do zero start, they are not a good company at all.but most of the area you don't have other choice as they are the only company to provide the water supply.
They have high water rate
Very expensive.
Better go for other if you can but I am sure no one can move out to other supplier

My experience with them is so shockingly poor, that I feel they should pay all their customers an annual lump sum as compensation for the suffering we have to endure.
Woeful. Inept. Dishonest. Incompetent.
If fraudulent and dishonesty had a customer service league, this lot would be at the top with little chance of being relegated. They really are that bad.
Yes, they are some positive reviews here, possibly by friends and workers, but I believe the majority of customers would agree they really ought to not be in business.
My frustration goes back years and from the off, they decided that, no, I am not a single occupier in my flat. In their crooked accounting world, I am using as much water as the London Fire Service and have a few laundry businesses in my flat as well.

Even when I have been away for months at a time, they continue to pressure me to pay them more money, sending out threats upon threats and demanding to see my wage slips as if I am applying for a loan.

I told them £20 per month is enough, but they're not having it. They then decided to join my account number with someone else's and claim they didn't and produced a brand new number and increased the
annual bill, so that it shows that I am always in debt to them. I asked what happened to the old number, no response.
I asked them to please tell me what was the average cost the other 21 residents paid monthly. That would flag up the disparity because I know a family of 5 paying exactly the same as I do in a three bedroomed house not far away. They refused citing data laws when I merely was asking for an average sum figure and not personalized information.

After about 5 years and thoroughly cheesed off with this mafia fleecing racket, I decided I would take them to court. That is why I wanted the average payments of other residents as part of my evidence gathering to produce for the case.
I felt that if they are confident that all of their demands are correct and that I am not being ripped off mercilessly by them, then they would welcome the opportunity to come to court and explain and prove it. I am sure they have qualified lawyers. I am not a lawyer, so what could possibly go wrong.
Within a short time, they sent an email asking me to tell them what I will be presenting to the court. Yes, you read that right!
I should outline to them - for their benefit - every line of evidence I have against them so that they can "know" before the court date and prepare for it. In other words, I shouldn't surprise them with evidence at the hearing that will show they are merely con artists.
My response was well that is not how I managed in the past to win in court against several other companies by handing them my files with all of my evidence. You have had the Claim Form, read it. Clearly this irked them because the next week or so, I got details from the court advising that they had cancelled my case against them.
Clearly I am paying enough, so why should they go through the bother of attending court. The question is though, will I allow them to continue extorting money from me.

I recently did there water meter calculator test . the result was we think you would be better staying as you are on fixed prices . yeh i bet you do . your calculator estimated total water&sewage cost to be £264.77 a year . my total cost at the moment is over £530 a year so how the hell am i better of ? and to rub salt in the wound they say if things change come back for another honest assessment . are they joking ? . i am in total shock at there honest assessment .

Worst corrupt and greedy Organization in then multiverse as validated by the string theory.

These fraudsters for 1 person living in the premises charged 100 poundsa Month. Havering and essex councils should investigate these conpeople for fraud.

As has been pointed out by others, incompetence hardly covers the failures to date. From the lies of not having contact details for Basildon Council, which over a year later they miraculously did have contact details. Their contractors Lowman water services told me the workmen had told me when they would be back, quite impressive if they managed that, as I was asleep when they left! They stopped my neighbour parking outside his house all weekend despite no works done outside his property, this was so they had a parking space when they returned after the weekend! And for clarity and emphasis of the lies being told, when they returned they didn't use the parking space they saved for themselves! Why oh Why wont the government allow us like electricity, gas and internet be able to use a different supplier! instead these private firms like Essex Water and Lowman water services can act however they wish with no affect to their business or their profits, and I can't vote with my feet and use a different company