This is my best insurance experience ever, but do remember to buy a qualified lock. The staff are supportive. When I forgot about sending materials to claim money, they chased after me. I am surprised... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Toon meer
Bedrijf heeft geantwoord
I have unfortunately just had to make a claim for a stolen bike and ETA we're great. Quick to respond, communicated clearly and - most importantly - were happy to pay what I was expecting. Thanks!
Bedrijf heeft geantwoord
After doing my research this company head and shoulders above others all transparent tick box for what services you need yearly payment is a bargain . My bike is a Jorvik tricycle electric assisted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeraar
- ook in
- Fietsverzekeringsmaatschappij
- Mobiliteitsverzekeringsmaatschappij
- Verzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
ETA Insurance (ETA Services)
Geschreven door het bedrijf
- ETA Insurance
- The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.
Contactgegevens
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Verenigd Koninkrijk
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,8
Uitstekend
2K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My bike got stolen
My bike got stolen. But luckily I had it insured with ETA - they were amazing. Such brilliant, friendly service. Made it easy to supply evidence, and they paid out within about a week.
21 februari 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
When we are supplied with all the right info, we can turn claims around very quickly - nothing better than getting people back on the road as soon as possible. Many thanks for taking the time to share your experience - we're here if you need us.
Struggling with the concept!
Just broke down on my mobility scooter (cold weather battery suck) first time I ever called them out in about 3 yrs.
They called a taxi out! Took about one and a half hours to sort.
Staff are nice, as was the taxi driver.
But I’m capable of calling a disability cab without an annual fee.
I guess it’s insurance against calling taxis out multiple times…if so your scooter needs fixing not just collecting, if not then they’re just a middle man for the occasional taxi call out.
Makes no sense in my instance but the lady on the phone was lovely😍
17 februari 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Hello, and thank you for taking the time to share your experience of our mobility scooter breakdown recovery service. When someone calls us, we have the option to call on a fleet of recovery lorries - just like the ones car breakdown companies use. However, a local taxi often provides the quickest option to recover our customer and their scooter. We're pleased to hear that everyone you dealt with was friendly and efficient.
Very easy to set up and get peace of…
Very easy to set up and get peace of mind if the worst happens.
17 februari 2025
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to leave us a review - we're here if you need us.
Easy to get a quote and purchase insurance
Easy to get a quote and purchase insurance. I have heard good things about the cycle breakdown aspect and, whilst I hope to never have to use it, it gives peace of mind to have it in place
16 februari 2025
Antwoord van ETA Insurance (ETA Services)
We're proud to say we pioneered Cycle Rescue here in the UK over 30 years ago, and now include it for free in every cycle insurance policy we sell. Thanks for choosing us and for taking the time to share your experience. We'll be here if you need us.
All round 5 stars
Quick, clear and supportive response to our recent breakdown. Very impressed with the whole set up.
Thanks
7 februari 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Breaking down is always an inconvenience, but we aim to make the experience as painless as we can. Thank you for taking the time to share your experience - we're here if you need us.
Quality Insurance.
I've used ETA since 2013. Only had to call on them twice, and each time reinforces the value of a good insurance policy with a company that cares for its clients.
8 februari 2025
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience and for those kind words - we are here if you need us.
Easy to buy bike rescue cover
Easy to buy bike rescue cover. Recommended by Audax event, and something I'd been looking for. Easy to purchase, and hopefully I won't need it but do feel easier knowing that the details are now lodged in my phone.
7 februari 2025
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience - we'll be here if you need us.
Changes to Cover
Had difficulty making changes on-line, but a direct e-mail update went easily and quickly.
8 februari 2025
Antwoord van ETA Insurance (ETA Services)
We are pleased to hear everything got sorted. Should you ever have any questions, please don't hesitate to phone us as we welcome calls. Thank you for taking the time to share your experience - we're here if you need us.
Breakdown recovery
Breakdown recovery
I had a major breakdown ( the half shaft snapped in two) at a junction on a small country road. I phoned the ETA breakdown service and told them i needed recovery. They pinpointed my exact position and told me that a recovery vehicle would be with me within an hour. They actually arrived in 45 minutes as ETA use the most local service available.I was regularly updated by text as to the recovery vehicles location. When the recovery vehicle arrived everything went very smoothly. My car was taken to the garage that would be doing the repair as it was very close to my home. And i got a lift home with a very cheerful driver in a massive lorry!
26 november 2024
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
A breakdown is always unwelcome, but we do all we can to minimise the inconvenience. Thank you for taking the time to share your experience - we're here if you need us.
I chose ETA for my cycle insurance
I chose ETA for my cycle insurance (2 expensive e-bikes) this year attracted by the inclusion of Cycle Rescue (which I already had) and the no nonsense clarity and fairness of their policy. Taking advantage of a special short time reduction it was a no-brainer, especially seeing as ETA campaigns for ethical transport promoting the views of cyclists in particular. So a good organisation to support.
31 januari 2025
Antwoord van ETA Insurance (ETA Services)
Thanks for your kind words, and for taking the time to share your experience - we're here if you need us.
Antwoord van ETA Insurance (ETA Services)
We like everything we do to be fuss-free, so we are pleased to hear that. Thanks for taking the time to share your experience - we're here if you need us.,
I found what I was looking for and…
I found what I was looking for and bought it. That's straightforward enough.
25 januari 2025
Antwoord van ETA Insurance (ETA Services)
Thank you for choosing us - we're here if you need us.
Great company would recommend
From the first contact to getting my quote and setting up monthly payments was so easy and straight forward. Really good company to deal with so far
23 januari 2025
Antwoord van ETA Insurance (ETA Services)
We appreciate you taking the time to leave a review - the experience you describe is exactly the level of service we set out to deliver. Thank you once again - we're here if you need us.
Antwoord van ETA Insurance (ETA Services)
We don't do endless phone menus or chatbots because we like to keep things as fuss-free as possible, so we're pleased to hear your feedback. Thanks for taking the time to share your experience - we're here if you need us.
Antwoord van ETA Insurance (ETA Services)
We like to do everything with the least amount of fuss so it's good to hear you found our website easy to use. Thank you for taking the time to share your experience - we're here if you need us.
Great response to fix a problem
Having not received my insurance documents straight away - the staff at ETA picked up immediately and the insurance documents arrived on the first working day after payment
13 januari 2025
Review zonder uitnodiging
Paid but got no insurance documents
I preferred insurance and paid but did not receive and confirmation or cover note
11 januari 2025
Antwoord van ETA Insurance (ETA Services)
We are sorry there was a delay in sending your documentation. When you bought cycle insurance on Saturday afternoon, the confirmation page will have displayed a summary of your cover - however, a minor glitch on our system over the weekend meant the full documentation was not sent until first thing on Monday morning. Please rest assured that your cover was active from the moment you paid, but we do apologise for the delay. Thank you for taking the time to share your experience - we're here if you need us.
I was very pleased with the service…
I was very pleased with the service received from this company for a recent Bike Theft. They followed through with me all the various steps of the claim even to the extent of checking with me that I had collected my bike to my complete satisfaction. I can highly recommend.
8 januari 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Having a bike pinched is a miserable experience which most of us here have experienced ourselves, so we do all we can to get our customers back on the road as quickly and efficiently as possible. Thank you for taking the time to share your own experience - we're here if you need us.
Great value insurance for my 3 bikes…
Great value insurance for my 3 bikes and a very easy set up plan
4 januari 2025
Antwoord van ETA Insurance (ETA Services)
Thanks for choosing us - we're here if you need us.
Quick and easy
30 december 2024
Antwoord van ETA Insurance (ETA Services)
Can't say fairer than that! Many thanks for taking the time to share your experience - we're here if you need us.
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