This is my best insurance experience ever, but do remember to buy a qualified lock. The staff are supportive. When I forgot about sending materials to claim money, they chased after me. I am surprised... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Toon meer
Bedrijf heeft geantwoord
I have unfortunately just had to make a claim for a stolen bike and ETA we're great. Quick to respond, communicated clearly and - most importantly - were happy to pay what I was expecting. Thanks!
Bedrijf heeft geantwoord
After doing my research this company head and shoulders above others all transparent tick box for what services you need yearly payment is a bargain . My bike is a Jorvik tricycle electric assisted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeraar
- ook in
- Fietsverzekeringsmaatschappij
- Mobiliteitsverzekeringsmaatschappij
- Verzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
ETA Insurance (ETA Services)
Geschreven door het bedrijf
- ETA Insurance
- The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.
Contactgegevens
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Verenigd Koninkrijk
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,8
Uitstekend
2K reviews
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We've been ETA customers for years and…
We've been ETA customers for years and (luckily!) haven't had to use the breakdown service very often, but every time we have, the service has been consistently excellent. We had a break down recently and both the call handler and the recovery driver were incredibly professional, efficient and prompt - which is exactly what you want when you're in that situation. Would highly recommend!
8 mei 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
That's lovely to hear - we will pass your warm words to all those concerned. Thank you for taking the time to share your experience - we are here if you need us.
ETA insurance
ETA were helpful, patient & understanding every step of the way, they handled my claim swiftly & compassionately, very reassuring, they made everything very clear andl easy to understand. Laure who handled my claim was particularly patient, calm and efficient.
21 mei 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your kind words - we'll be sure to pass them on to Laure and the claims team. Thank you for sharing your experience - we are here if you need us.
I had William deal with my claim
I had William deal with my claim, very good customer service, dealt with questions quickly, very quick and simple experience
Thanks
15 mei 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We know how frustrating it can be when a claim takes ages, so we do all we can to get you back on the road as quickly as possible. Many thanks for taking the time to share your experience - we are here if you need us.
ETA IS EXCELLENT 👍😊👍
We got our electric tricycle and mobility scooter insurance here.
It was done very quickly and professionally and it was cheaper.
Well done Danny and Gary.
👍😊👍😊👍😊👍😊👍😊👍😊👍
16 mei 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Can't say fairer than that! Many thanks for sharting your experience - we're here if you need us.
Came up trumps when my new phone…
Came up trumps when my new phone stopped pairing with my e bike. I really do not know what i would have done without ETA. So glad I took out cover. My bike is too large and heavy to get in a car.
10 mei 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. It was interesting for you to highlight the cause of the breakdown as we can now share it as another reason why Cycle Rescue is a useful service for e-bike riders.
Excellent customer service
Really good customer service.
Dealt with my stress thoughtfully and sensitively and the breakdown vehicle arrived in a short time.
Kept me informed throughout the process and also checked up with me to ensure that all went well.
I would really recommend.
20 april 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
A breakdown is always an unwelcome experience, but we do our best to minimise the inconvenience. Thank you for taking the time to share your experience - we're here if you need us.
Broken customer portal, bad customer service
Broken customer portal, couldn’t cancel renewal and then refused to refund. Went to cancel my renewal over Easter. Customer login broken, advised to call but closed for weekend. Ended up emailing a couple of days later and they initiated the renewal seconds before they replied to say too bad it’s already been renewed. Denied there being a problem with their website - it’s still broken so not sure how they can claim that. No longer trust them.
21 april 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Dear David, We are very sorry to hear that you were told our customer login area was working - it is currently unavailable as we move to a new system and the page itself displays a message explaining it is offline and asking that customers email or call us. Would you please email customercare@eta.co.uk so that we can identify your account and retrieve the phone call recordings and emails to investigate exactly what happened and why you were told the login function was working as normal.
The first time I used ETA Breakdown…
The first time I used ETA Breakdown since switching from a well- known, very expensive provider -- and couldn't be happier! Joe came from Connoisseur recovery within the hour. He was friendly, reassuring and knowledgeable and had my little car fixed and running within 10 minutes. Excellent service- including Ruby on the end of the phone, who answered in two rings.
12 april 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. We are pleased to hear the breakown was dealt with promptly and efficiently - we will pass on your kind words to our team. Thanks again for the review - we are here if you need us.
Exceptional service from Gareth at ETA
Exceptional service from Gareth at ETA. Exceptional bike cover from ETA. Gareth was really quick to respond to every communication resulting in a successful outcome, for a very unusual claim.
Thank you very much Gareth. And thank you very much ETA
8 april 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
That's lovely to hear - we'll be sure to pass your review to Gareth. Thank you for taking the time to share your experience. We are here if you need us.
Cycle Rescue
Have been a member for a few years. Used them for the first time yesterday after a big derailleur failure. It was a Sunday at about 10:30am. Thy took only about 30 minutes from me first calling them. Excellent service that I would highly recommend. The driver was very courteous and caring with my bike.
23 maart 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We're sorry that your ride was so rudely interrupted, but pleased to hear our Cycle Rescue service came up trumps. Many thanks for sharing your experience - we are here if you need us.
My disability scooter insurance and recovery.
I was trying to find insurance and recovery for my disability scooter.
I found this site and company straightforward and simple to use.
Thank you.
21 maart 2025
Antwoord van ETA Insurance (ETA Services)
We like like everything we do to be straightforward and simple to use, so we are pleased to hear that. Thank you for taking the time to share your experience. We are here if you need us.
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. We'll be here if you need us.
Straightforward no fussing
14 maart 2025
Antwoord van ETA Insurance (ETA Services)
We like things fuss-free. Thank you for taking the time to share your experience. We are here if you need us.
Antwoord van ETA Insurance (ETA Services)
We like to be as efficient as possible so you won't encounter chatbots or endless phone menus - just a team of us ready to answer questions as quickly as possible. Thanks for taking the time to share your experience. We are here if you need us.
Good value bicycle insurance and like…
Good value bicycle insurance and like to support ethical companies. Like the added bicycle rescue - not had to use let but useful peace of mind!
11 maart 2025
Antwoord van ETA Insurance (ETA Services)
We're delighted that you chose us. Thanks for taking the time to share your experience - we're here if you need us.
Very easy to use
5 maart 2025
Antwoord van ETA Insurance (ETA Services)
We're pleased to hear it. Thank you for taking the time to share your experience. We are here if you need us.
So far so good
Just bought the recovery insurance. It is exactly what I was looking for. Extremely clear policy guidance and at a really good price. Hoping I won’t be needing this but better safe than sorry.
4 maart 2025
Antwoord van ETA Insurance (ETA Services)
That's music to our ears. Thank you for taking the time to share your experience - we are here if you need us.
Very easy to amend my policy when I…
Very easy to amend my policy when I changed my car, and guess what? No extra charge!! Well done folks :)
1 maart 2025
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. We are here if you need us.
Very straightforward information & easy…
Very straightforward information & easy to chose a relevant policy.
25 februari 2025
Antwoord van ETA Insurance (ETA Services)
That's music to our ears - we like to keep things simple. Many thanks for taking the time to share your experience. We are here if you need us.
Antwoord van ETA Insurance (ETA Services)
We like to get things done with the least amount of fuss, so we are pleased to hear you found the experience easy. Thank you for taking the time to leave us a review - we are here if you need us.
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