ETA Insurance (ETA Services) Reviews 

I have had my insurance with ETA for a while now. They have been great to deal with throughout. Easy to get in touch with and talk to when I was changing bike details. I recently claimed for a rear tyre and insert and it has been a very pleasant dealing. Thanks again ETA for being easy to deal with.

Easy claims for punctures with no form filling, paid out within 24 hours.Really great customer service.excelent competitive prices.Would fully recommend...10 out of 10

Straightforward and self-explanatory. Loved the additional bicycle recovery

Simple forms ,easy to get quote. Excellent value. Didn't speak with them this time but have before and first class service. Willing to cover recumbent folding trike!

Thanks for making the process of bike insurance straight forward and easy. The website is informative and easy to navigate, with excellent customer sservice support.

A really simple online site and help at every stage. Would definitely recommend.

Great company
Responsive to email and on the phone
No issues paying exactly what they said they would.
Had to get in touch with them under unfortunate circumstances and they were really understanding
Special mention to Laure who dealt with my claim and was there to guide me from start to finish

I love this company. They answer the phone instantly and provide the most excellent customer service. They had my details up in seconds and provided a clear and definitive answer to my questions. The insurance itself is extremely competitive and I have no doubt that if I needed to make a claim they would handle it with ease. Thank you ETA

Used ETA previously and returned without hesitation. Very easy to set up policy and communication always excellent.

Mobility scooter insurance

I have just taken out a insurance policy, and must compliment the staff for the excellent way in which they handled my enquiry.well pleased thank you j.fay

Have used ETA for last three years , will be using in the future.

On fri 11th july I broke down in a layby with a flat tyre at 9am. One of the hottest days of the year. I tried some local garages first, then last resort, ETA , having located my insurance information, I phoned. Lady asked few questions, and at the end said, i was uninsured, even though I'm on the policy for 'insurance purposes ', then demanded I pay £120 for rescue. I declined & waited for my husband to come rescue me from his work. The most appalling service, the lack of compassion for a vulnerable person, and over 10 years I've paid into this platinum service & when I needed it I was refused. I haven't even had an apology from ETA for getting it so wrong. If there was zero star rating, you'd have it.

Muller was great. He was empathic and communicative. He always responded to my questions and I felt that he was ‘on my side’ and was doing his best for me. I was very happy with the support and the outcome regarding my claim.

I found that my claims handler Tristan Kumm was very helpful with my claim from start to finish very professional and friendly would highly recommend ETA
Thanks very much Tristan

got a puncture on my mobility scooter. rang ETA, spoke to Callum. Very helpfull. Sent in my call-out/repair invoice and paid my claim in 10 days. Exellant service!

patrick beadle. essex

My experience with my ETA insurance was fantastic from start to finish thanks to William for sorting everything out the claim was sorted within days of the start of my claim thank you 🤩

Worst experience ever. They are the same if not worse than other insurance companies, the insane loopholes they create to ensure they do not pay out.
Do not buy the scam that they are ethical, it is all rubbish.

Update: Your policy highlights very nuanced and mostly vague statements that are purely open to interpretation and the decision of your company. The bicycle was locked in the rear and back frame and secured in the front garden. Unattended for 18hrs is fairly vague as while I was not home, my partner was.
Going to court is futile, you have the power and the financial backing to win anyways.

Like I said, ETA is the same if not worse than other insurance companies, use them at your own risk.

I disliked the fact that although I cancel my insurance I didn't receive a refund until I wrote them again as I suddenly remembered about it. So If I haven't chased them I would have lost my refund. They said the refund had not been initiated. I wasn't been offered any compensation for the trouble caused only the money they owed me.

Deon was great, really friendly to speak to over the phone and email. I made another claim and the process with ETA was easy and a fast resolution as always. Thanks.

Husband arranged insurance for our bikes with ETA. When my beloved shopper was damaged, ETA’s customer service phone line was invaluable. Helpful. Clear and responsive. Claims handler William was excellent conveying process information well, listening acutely to our circumstances and when able to act on the claim, doing so swiftly.