I purchased an ice maker. It was exactly as described, but I didn’t realize that it did not store the ice. So I returned it. I'm was assisted throughout the return process by highly efficient custome... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We bought the Euhomy 19QT, 12 Volt car refrigerator for our 3 day travel up the west coast. We really love that we can use this in the car and then take it into the hotel. The cooler does not ho... Toon meer
I bought the ice maker almost a year ago.I enjoyed using the ice maker, but after a few months, I have had a few issues. Every time I called or emailed for support, they were very prompt in respond... Toon meer
No were in the item details does it mention leaving a giant hole in each cube from the rod the ice freezes around, yet every ball has a giant hole in it. They come out white even with purified water a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The World's Best Portable Ice Maker.
Contactgegevens
Verenigde Staten
- 1-833-362-2655
- support@euhomy.com
- euhomy.com
4,3
Uitstekend
249 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service
I had a concern with my ice maker and it was addressed promptly. Customer service agents were polite and efficient.
1 maart 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Darlene,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your concern was addressed promptly and that our customer service team could provide you with polite and efficient support.
Your feedback means a great deal to us and serves as wonderful encouragement for our team to continue delivering the best possible service to customers like you. If there’s ever anything more we can do to assist you, please don’t hesitate to reach out.
We truly appreciate your support!
Euhomy Support Team
Amazing company
I had problems with my ice machine and Euhomy company was very helpful and accommodating with suggesting different things to check on my machine. They got back to me very fast and were very friendly every time I reached out!
2 maart 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Kenzi,
Thank you so much for taking the time to share your experience! We are thrilled to hear that our team can assist you promptly and effectively with your ice machine.
At Euhomy, we strive to provide not just quality products, but also reliable support whenever our customers need it. Your kind words about our speed and friendliness mean the world to us and have been shared with the entire service team.
Happy ice making!
Euhomy Support Team
I had problems with my original…
I had problems with my original portable ice maker machine. It came with a one year warranty. I contacted the manufacturer and got a very quick response. After trying a couple of thing, it had been determined my machine needed to be replaced. They quickly sent me a new one and I love it.
20 februari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Ovington,
Thank you so much for sharing your experience! We are thrilled to hear that your replacement ice maker is working perfectly and that you're loving it.
At Euhomy, we stand firmly behind our one-year warranty because we believe our customers deserve the best experience possible. While we’re sorry the first unit didn't meet our standards, we’re glad our team could resolve the issue quickly for you.
Enjoy your fresh ice!
Euhomy Support Team
Missed my icemaker
When my icemaker quit I immediately called Customer Service. She set up for someone to call me and I followed their instructions and was then told I would be getting a new icemaker. I received new one yesterday and easily got it set up and now enjoying ice cubes coming out. Reported on 2/17 and received new one on 2/28. Thank you
17 februari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Sheryl,
We’re so happy to hear that our team was able to assist you promptly when your ice maker stopped working. It’s wonderful to know that the troubleshooting process was smooth and that your new ice maker arrived quickly and was easy to set up.
We completely understand how frustrating it can be when an appliance you rely on stops working, and we’re glad we could turn that experience around for you.
Your satisfaction means the world to us, and we truly appreciate you choosing Euhomy.
Thank you again for your kind words and for being a valued customer.
Euhomy Support Team
Ice maker issues
We had a problem with our ice maker and I sent a message to the support staff. They answered back right away and gave me options on what to do to get it working again. I did what they said and it started working!!
They contacted me again to make sure the problem was resolved and if it hadn't they would have sent me another ice maker. They went above and beyond and we will definitely use this company again.
18 februari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Caroline,
Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that our support team assisted you promptly and that your ice maker is now working perfectly.
It’s fantastic to know that the steps we provided resolved the issue and that our follow-up to ensure everything was in order made a positive impression on you. Providing exceptional support and going the extra mile for our customers is always our goal, and it’s incredibly rewarding to hear when we’ve succeeded.
We truly appreciate your kind words and your loyalty. Knowing that you’d choose to work with us again means the world to our entire team.
Thank you again for your continued support!
Euhomy Support Team
We are just getting wet slushy ice out…
We are just getting wet slushy ice out of it. The ice maker started working fine once we unplugged it for an hour. I changed my review to four stars from two. One star deduction due to the time it takes to make ice.
24 februari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Kirk,
We’re truly sorry to hear about your experience with the product and completely understand your frustration. This is certainly not the quality we aim to deliver, and we apologize for the inconvenience this has caused.
Our products come with a one-year warranty, and we’re here to assist you in resolving this issue. Reach out to our customer support team at support@euhomy.com, and they will work with you to address the problem promptly.
Your satisfaction is important to us, and we appreciate the chance to help.
Euhomy Support Team
Does not work
Does not work! I have sent videos and photos of the machine not working! I have yet to receive any help from anyone at your company! Please reply to this message!
12 februari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Daniel,
We sincerely apologize for the frustration and disappointment you’ve experienced with our products and the recent process—this falls far short of the standard we aim to deliver, and we deeply regret the hassle this has caused you.
Our product is covered by a one-year warranty. For personalized assistance, please reach out to our dedicated after-sales team at support@euhomy.com—we’d like to work directly with you to address these concerns properly.
Thank you for taking the time to share your experience; it helps us identify areas where we need to improve. We hope to have the chance to make this right for you.
Euhomy Support Team
Extremely Happy Customer!
The Euhomy Support Team is extremely supportive and dedicated to making sure the customer is happy in the end. I had a warranty expiring just at the cusp of my machine experience issues. They issued a new machine right away before it expired, and walked me through the steps to make sure the process was super smooth and easy to follow. I highly recommend their products and love the customer services they provide.
My customer service rep Sarah was really helpful and nice. She has been the greatest help!
18 februari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Aaron,
Thank you for sharing this wonderful experience！
We are so glad to hear that you're enjoying the ice maker. Delivering a quality ice maker at an accessible value is exactly what we aim for.
It's also wonderful to know that our customer service team responded right away and shipped your warranty replacement ASAP. Providing prompt, hassle-free support is a promise we take seriously, and we're thrilled we could deliver that for you.
Your willingness to recommend us is the greatest compliment of all. Thank you for trusting Euhomy— we look forward to serving you again!
Euhomy Support Team
euhomy ice maker
I ordered the euhomy ice maker off of Amazon and when it arrived, everything looked good until I got the ice maker out of the box. The clear lid was broken. I took pictures and emailed euhomy and their response was very quick. I sent additional information they requested and they sent me a new lid. Ice maker works great!
6 februari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Peggy,
Thank you so much for sharing your experience with us!
We are truly sorry that the ice maker arrived with a broken lid, but we are glad we could resolve the issue quickly for you. At Euhomy, we strive to provide not only high-quality products but also reliable support when things don't go as planned.
It’s great to hear that your ice maker is now working perfectly! Should you need any further assistance in the future, please don’t hesitate to reach out.
Happy ice making!
Euhomy Support Team
Shipping was quick and it was well…
Shipping was quick and it was well packaged.
As for the whiskey ice ball maker it is ok. Not Crystal clear like they say. The ice balls do not last 2 to 3 hours like they say. It does produce a lot of ice balls in a day. The size of ice balls are on the smaller size. What they show and what it makes are different sizes.
I’m happy with the ice balls because it does its job and chills my drink.
7 februari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Chuck,
Thank you for taking the time to share your experience with our whiskey ice ball maker. We truly appreciate your honest feedback, as it helps us understand what we’re doing well and where we can improve.
We’re glad to hear that you were satisfied with the shipping speed and packaging, and that overall, the ice balls are doing their job and chilling your drinks. However, we’re sorry to learn that the product didn’t fully meet your expectations. Your insights are invaluable, and we will share them with our product quality team for further evaluation and improvement.
Please be assured that this item is covered by a one-year warranty. For personalized assistance, we recommend contacting our customer service team directly at support@euhomy.com. They specialize in troubleshooting and will work closely with you to find the best solution.
Your satisfaction is important to us, and we’re committed to making things right. Thank you for bringing this to our attention.
We truly appreciate your continued support！
Euhomy Support Team
I still haven't received the cooler
16 februari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Donald,
Thank you for reaching out and bringing this to our attention. I’m truly sorry to hear that you haven’t received your cooler yet. I completely understand how frustrating this must be, and I want to assure you that we’re here to help.
Please know that all our products come with a one-year warranty. To ensure we address this matter promptly and accurately, I kindly ask you to contact our dedicated customer support team at support@euhomy.com. They’ll be able to investigate the status of your delivery and work with you to find the best solution.
We’re committed to resolving this for you and ensuring you have a positive experience with our product and service. Thank you for your patience and understanding—we truly appreciate you giving us the opportunity to make things right.
Euhomy Support Team
Customer Service is A+
I received an ice maker as a gift and it broke unexpectedly through no fault of my own. I wrote the company asking for a replacement since I had it less than a year. Customer Service responded promptly and let me know that with a few steps, they would replace the machine. When I tell you that the entire process took less than a week, including delivery of the machine, I'm not joking. This to me is what customer service is about. They stayed in touch with me and explained very clearly what the next steps would be. I give them 10 stars and an A++. Great job Euhomy. This is how to keep customers.
10 februari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Shai,
Thank you for sharing this experience and for your invaluable trust.
Your words do not just describe a positive service interaction; they articulate the exact experience and feeling we strive to create for every customer, and reading them is both humbling and inspiring for our entire team.
We are deeply honored by your loyalty and committed to continuing to earn it.
Euhomy Support Team
10/10 customer service
Generally one of the best customer service I’ve ever received anywhere! Thank you so much for the help and resolving the issue x
5 februari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Siobhan,
Thank you so much for your incredibly kind words — we are truly honored!
To be considered one of the best customer service experiences you’ve ever received anywhere means the world to us. We're so glad we were able to help and resolve the issue for you.
We're always here for you!
Euhomy Support Team
Nice Machine
Overall, I’m very happy with the crescent ice maker. The ice output is solid, and the ice quality itself is excellent. One thing I wish had been made clearer is that you should only add water to the reservoir when the machine specifically indicates it needs more. I added water while there was still water in the machine, and it caused the unit to leak. I don’t recall this being clearly called out in the user guide. It’s possible I missed it, but I don’t believe it was emphasized.
2 februari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Dan,
Thank you for taking the time to share your experience with your crescent ice maker. We're thrilled to hear that you're very happy with the machine overall and that both the ice output and quality have met your expectations!
We sincerely appreciate you bringing the water refill issue to our attention. Your experience is valuable, and we apologize for any inconvenience caused by the leakage. We'll definitely review how we communicate this important operating instruction to ensure it's more prominently highlighted in our user guides moving forward.
Please know that all our products come with a one-year warranty. If you're still experiencing any problems or if the leakage caused any damage, please don't hesitate to contact our customer support team at support@euhomy.com.
We're here to help!
Euhomy Support Team
Fast and Friendly Customer Service
My icemaker arrived with a part that was partially broken (most likely from the journey through FedEx). I reached out to inquire about getting a replacement part, so that I didn't have to ship it back. Someone responded almost immediately, and my part was shipped out the next day. Everyone was so friendly and helpful. I love the product and their service. Highly recommend to anyone!
28 januari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Cindy,
We're absolutely delighted to hear about your cheerful experience with our customer service team.
While we're sorry to hear that your ice maker arrived with a damaged part due to shipping, we're thrilled that our team could jump in quickly to make things right. Providing fast, friendly, and hassle-free support is exactly what we strive for, and it's incredibly rewarding to know that we hit the mark for you.
We truly appreciate your kind words and your recommendation—it means the world to us! It's also fantastic to hear that you're loving the product now that everything is sorted.
We truly appreciate your continued support！
Euhomy Support Team
Customer service was excellent
We recently had an issue with our new Euhomy ice maker. It stopped pulling up the water. None of the troubleshooting suggestions worked. So, I contacted their customer service department.
They responded promptly and politely. We ended up not being able to fix the machine. Euhomy stood by their product and sent a replacement machine to me. The entire process went smoothly. As a result, I am a happy customer and would buy Euhomy again.
5 januari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear MUFFLEY,
Thank you so much for sharing your experience! We're truly grateful for your kind words about our customer service team.
While we're sorry to hear that your original ice maker encountered issues, we're so glad that our team could step in and provide the support you deserved. From troubleshooting to processing your replacement, we're committed to making sure every interaction is smooth and helpful—and it means the world to us that you felt well taken care of throughout the process.
Happy ice making!
Euhomy Support Team
Customer service is top tier
Customer service is top tier. I had concerns with the undercounter refrigerator being delivered on its side. The representative made sure I received accurate information so that I would not have problems with the unit. They checked in a couple of times after to make sure there we no issues. I wish every company was this good!
22 januari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Wendy,
Thank you so much for taking the time to share your experience! We are thrilled to hear that our team could provide the peace of mind you needed regarding your undercounter refrigerator.
Transporting refrigeration units on their side can definitely be tricky, and we’re glad we could guide you through the proper setup process to ensure your unit performs perfectly. Your kind words about our follow-up care mean the world to us—we believe great service shouldn't end at the checkout!
Enjoy your new refrigerator！
Euhomy Support Team
Customer service is great
Customer service is great. Very helpful and quick response.
27 januari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Jane,
Thank you for taking the time to share it!
We’re so glad our team could assist you quickly and effectively. Providing great customer service is our top priority, and we’re happy to have helped.
Enjoy your purchase!
Euhomy Support Team
Very manual for an automatic ice maker
The machine stops making ice before the water is used, due to a buildup of ice at the exit chute. If you manually disperse the ice around the ice holder, ice making commences again. A full batch of ice requires 6-7 manual adjustments to the dispersed ice.
23 januari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Hammerdawg,
Thank you for sharing this feedback about your ice maker experience. We're sorry to hear that you're encountering this issue with ice buildup at the exit chute, and we completely understand how frustrating it must be to constantly need to manually adjust the ice when you expected a fully automatic experience.
This doesn't sound like the normal operation we intend for our product. The ice maker should be able to complete full cycles without requiring repeated manual adjustments. We'd really like to make this right.
Please know that all our products come with a one-year warranty. To ensure we address this matter promptly and accurately, I kindly ask you to contact our dedicated customer support team at support@euhomy.com. They’ll be able to investigate the status of your delivery and work with you to find the best solution.
We’re committed to resolving this for you and ensuring you have a positive experience with our product and service. Thank you for your patience and understanding—we truly appreciate you giving us the opportunity to make things right.
Euhomy Support Team
The ice machine is exactly what we…
The ice machine is exactly what we wanted! We love the size of the ice and the efficiency of the machine!
28 januari 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Alicia,
Thank you! We are thrilled to hear that our ice machine is exactly what you were looking for.
We take great pride in the size and shape of our ice—it’s designed to be perfect for everything from cold drinks to smoothies! We're also glad to hear you're enjoying its efficiency. Our goal is to keep the ice flowing without the wait!
Happy chilling, and thanks for choosing Euhomy!
Euhomy Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.