I'm getting worried about my money on my account at EPB. They have been putting the day of transfer off every two months since almost a year now. Now the Support Center doesn't even work in the a... Toon meer
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Lees wat reviewers zeggen
Terrible service. Onboarding is a nightmare, took weeks. Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with wha... Toon meer
Bedrijf heeft geantwoord
My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V A Compliance and Regulatory... Toon meer
Bedrijf heeft geantwoord
Mart van der Leer the Senior Onboarding Specialist who is helping me with my account set up has been very helpful. Despite we are under-lock down, working from home during COVID time, he has been able... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Euro Pacific Intl. Bank Inc. is a licensed international bank offering individual and corporate bank accounts, a wide array of investment products, and more. Our mission is to provide modern, online banking products with sound banking principles, which is why we launched Full-Reserve Banking. This means that we operate on full liquidity, full capitalization, and zero loans. Since 2012, we've served thousands of customers in over 140 countries.
Contactgegevens
53 Palmeras St, 10th Floor, 00901, San Juan, Puerto Rico
- +1 888 527 4041
- info@europacbank.com
- europacbank.com
2,6
Slecht
389 reviews
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Great support
Great support! Although all remotely handled, the support has been really great. From submitting to activation and on-boarding it has been very good. I do recommend to have a small animation for new clients to prepare them for all tasks that are needed to get all activated.
Thanks again!
11 oktober 2020
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
unzuverlässig, keine Antwort auf emails, keine Erklärungen.
>hatte im Oktober 2015 ein Privatkonto bei der EuroPacificBank eröffnet. Es mussten viele Dokumente vorgelegt werden, was ich teilweise auch verstehen kann. Bis vor einem Monat war ich relativ zufrieden, aber ich hatte auch wenig mit der Bank zu tun. Ich hatte immer nur AUF das Konto überwiesen. Nun wollte ich vor einigen Woche mich in mein Konto einloggen -> Antwort: Please contact your bank.
Ich erhielt schließlich eine email mit der Info, dass mein Account closed sei und "reopened" werden müsse. Ich müsse 100 USD reopen fee bezahlen und zwei Fragebögen ausfüllen. Ich habe sage und schreibe 11 emails geschrieben und um Info und Erklärung gebeten, warum das Konto geschlossen ist. Nichts, keine Reaktion. Erst heute habe ich dann nach Wochen wieder von EuroPacificBank gehört, jedoch auch nur wieder dasselbe Geschreibsel wie vor ein paar Wochen.
Ich habe nun den Reopen-Antrag gestellt, werde aber -sobald das Konto wieder aktiv ist- umgehen das Konto kündigen, mein Geld ist dort nicht sicher. Ich würde EuropacificBank auf keinen Fall empfehlen.
1 oktober 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Hello,
We have completed a widespread search of our records and we were not able to find your account profile to email or call you in order to resolve your inquiry.
Therefore, we invite you to contact us directly at +1-888-527-4041 or complaints@europacbank.com and reference your Trustpilot review and we will ensure that we fix whatever issues that you may be experiencing.
Client Services - Euro Pacific Bank
I was very happy with Carmen Vidal
I was very happy with Carmen Vidal. She is prompt, very communicative and clear on things.
1 oktober 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Apertura de cuenta fácil y buena atención al cliente
El ejecutivo del banco (Dan Ariel Brezinski) realizó una óptima atención en la apertura de la cuenta, siempre preocupado de resolver mis inquietudes de manera eficaz.
Altamente recomendable. Muchas gracias.
29 september 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Mart is very good and details in.
Mart is very good and details in..
Mart is very helpful.
23 september 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Mart is very patient and detail in…
Mart is very patient and detail in explaining the online banking facilities :)
14 september 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
My account has been blocked
My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V
A Compliance and Regulatory case from Euro Pacific Bank has been updated in your eBanking Support Center with status Pending-CustomerResponse.", and I can’t reply, log in to my account it’s blocked.
11 september 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for your feed back.
Please note that we have been attempting to contact you for some time to routinely update your Operating Agreement as part of our Know Your Customer (KYC) and Customer Due Diligence (CDD) compliance, to better understand your operations and service your account more efficiently. After several attempts we advise your account would be blocked then eventually closed due to failure to respond to the request by the Compliance Department in order to update your operating agreement, as part of the bank’s regulatory requirements.
Please be advise this is part of our policies and procedures to further discuss you can give us a call our number here is 1888-527-4041.
Client Services-Euro Pacific Bank
Online portal is good and easy to use, transfers are SLOW
Online portal is good and easy to use, the challenge is how long inbound and outbound transfers take for to compliance checks. Don't expect instant or fast account balance updates. It is not uncommon for an inbound transaction to take a week.
2 september 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your feed back.
Please note that all incoming outgoing payment has to be reviewed by our Compliance as part of the bank’s regulatory requirements.
Please be advise that information is requested as part of our Compliance policy to ensure that future payments are processed without delay and the wire remains in line with your general operating agreement and general compliance standards of Euro Pacific Bank.
Thank you for your time.
Client Services-Euro Pacific Bank.
Excellent internet banking
Clear and simple process to open the account and the online banking platform is secure and easy to use.
28 augustus 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Incoming transfer issue
The opening process was great. I had a chat with a specialist and the documents were sent in order and account was opened... no issue.
However the issue came during the incoming transfer over certain amount. It took 1 week from the arrival of the money till it was released to the account due to compliance check. During the time there was little update so I was worried by it.
Having said that, when asked upon the staff did answer my queries both on support cases and the phone so it was not their fault. I only wish the process was a bit more transparent.
25 augustus 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for your feed back.
Please be advised all questions asked are relevant to the business relationship as we must also understand our clients and all incoming and outgoing payment are being reviewed by our compliance which is part of our policy.
As a regulated financial institution, we are required to ask questions that will help us to understand the activity that will be flowing through your account. This includes the business or economic purpose of your transaction. All transactions must have a detailed reason for the movement of the funds that is clearly understood as being in line with the business activity. You must be able to clearly explain the economic purpose to us.
Client Services-EPB.
Quality service provided
Quality service provided by Jose, he answered all my questions I had in a professional and friendly manner.
31 juli 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Deonica reach my out by phone and I…
Deonica reach my out by phone and I didnt answer because I was on shower, she then reached me out by email. Clearly her goal was to solve my problem and its rewarding see a service with this level of commitment to customers. Congrats to manage reach this level of service quality and commitment
27 juli 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Cumplidos y eficientes
Cumplidos, rápida respuesta y muy buena asesoría, además de amable
13 juli 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
I have been a customer in 4 years and…
I have been a customer in 4 years and banking with EPB is very bad cause the work so bad (the leader know and the worker is a "stupid" person who know nothing. The worker must and can´t think bye them self.
9 juli 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for your feed back.
To further discuss this matter please give us a call our number here is 1888-527-4041.
Client Services-Euro Pacific Bank.
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
The opening process was very easy and…
The opening process was very easy and Mart van der Leer was extremely helpful. Let's see how it goes in the future, but so far I can say that I am very happy with the services offered by the bank.
3 juli 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
I was helped by "Dan"
I was helped by "Dan", he helped me tremendously with starting a new account.
Very professional and neat, compliments!
3 juli 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Thank you for the call!
Mart van der Leer was very friendly and patient in answering my questions.
Although I am not very proficient in english conversation I could understand him very well because of his clear pronunciation.
For me the website for internet banking is clearly structured and I think I will be able to use ist without problems.
The conversation about the schedule for that call worked well and simply.
2 juli 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
awesome bank thanks so much !
25 juni 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Great Service!
Kishanna was a pleasure to work with. She instilled confidence and ease into my daily banking transactions.
23 juni 2020
Review zonder uitnodiging
Antwoord van Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
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