Great customer service in this shop with all the staff! Lisa and Matt are always happy and cheerful. They both are great at giving advice of different products to try and recommendations based on w... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
First time user of Evapo and they haven't failed to impress. Customer service is excellent, especially Karl, I had an issue with my vape and within 24 hours my issue was rectified. I chose the impbar... Toon meer
Bedrijf heeft geantwoord
The assistant in the shopping Redhill, Surrey, was extremely helpful and very knowledgeable and was able to find me exactly what I needed thank you, Abby
Bedrijf heeft geantwoord
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Contactgegevens
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, Verenigd Koninkrijk
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4,8
Uitstekend
852 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing Staff
Amazing Staff, my partner go in all the time and they are so welcoming, I don’t know anyone’s name but all the staff who have served me and my partner have been excellent! Thank Evapo team!! X
19 juli 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you so much for your lovely message J! We’re delighted to hear you and your partner always feel welcomed and well looked after by the team. We look forward to your next visit!
The customer service is good polite
The customer service is good polite
20 juli 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you for your feedback Chris! We’re pleased to hear you found our customer service polite and good. We look forward to your next visit!
I was recommended DOJO
Called at Camberley Evapo shop. The staff were extremely helpful. The vape is excellent also lasts a long time.
21 juli 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you for sharing your experience Pamela! We’re delighted to hear you’re happy with both the helpful service at our Camberley store and the quality of your vape. We look forward to your next visit!
First class service
Absolutely wonderful customer service I’ve received today best I’ve received from any sort of store give the gentleman who served me a pay rise
15 juli 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you so much for your fantastic feedback Leah! We’re thrilled to hear you had such a wonderful experience. Your kind words will definitely be passed on. We look forward to your next visit!
Antwoord van Evapo
Thank you for your kind words Julie! We look forward to your next visit!
Helpful member of staff
13 juli 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you for your feedback Debra! We’re glad to hear our colleague could help. We look forward to your next visit!
Antwoord van Evapo
Thank you for your lovely feedback Steve! We’re delighted to hear the team member made such a great impression. We look forward to your next visit!
Antwoord van Evapo
Thank you for your feedback Jacqui! We’re pleased to hear you found our service very good and helpful. We look forward to your next visit!
Helpful and knowledgeable advice.
Jasmine at the Yeovil store gave excellent customer service. Took time to explain the different options with knowledge and understanding of our situation and the needs required to make the change from smoking to vaping.
8 juli 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you so much for your kind words! We’re delighted to hear that Jasmine provided such excellent service and was able to help you find the right solution. We look forward to your next visit!
I am satisfied with evapo
3 juli 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you for your feedback Jakir! We’re glad to hear you’re satisfied with Evapo. We look forward to your next visit!
Antwoord van Evapo
Thank you for your kind words Sharon! We’re delighted to hear you received great service and found our team helpful. We look forward to your next visit!
Really helpful knew all the information…
Really helpful knew all the information about the devices and helped me pick the write one for me.
2 juli 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you so much for your feedback Jessica! We’re glad to hear our team could help you choose the right device and provide all the information you needed. We look forward to your next visit!
Great staff at the Chatham branch
Great staff at the Chatham branch, very helpful and polite
28 juni 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you for your lovely feedback Philip! We’re thrilled to hear you had such a positive experience with our team at the Chatham branch. We look forward to your next visit!
Vape info.
Very helpful..pleasant..shopping was a joy...will be my new go to
Many thanks..
Rob Norbury.
27 juni 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you so much for your kind words, Rob! We’re delighted to hear that you enjoyed your shopping experience with us and found our team helpful and pleasant. We look forward to your next visit!
Excellent friendly service great value…
Excellent friendly service great value and range. The rainbow hair sails rep, you rocked!!
21 juni 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you for the fantastic feedback TheIBros! We're thrilled to hear you enjoyed the friendly service, great value, and product range. We’ll be sure to pass your kind words on. We look forward to your next visit.
Portobello shop the sales person very…
Portobello shop the sales person very professional and good costumer service
22 juni 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you for your feedback Visar! We're glad to hear you received professional and helpful service at our Portobello Road store. We look forward to your next visit.
Good knowledge from the staff
Good knowledge from the staff who were very helpful and understanding of my needs
21 juni 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you for your kind feedback Michael! We're pleased to hear our team provided helpful guidance and took the time to understand your needs. We look forward to your next visit.
Newbie user with Nicotine vape
They help me to choose the right vape (refillable) they explain me very well how to use it.
20 juni 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you for your feedback Bella! We're so glad to hear our team helped you choose the right refillable vape and took the time to explain everything clearly. It’s great to know you had a positive first experience. We look forward to your next visit.
Misleading bundle – not all 70/30 juices, poor customer service
I ordered a bundle using the 70/30 VG/PG filter, expecting both juices to match that ratio. What arrived was a 50/50 and a 55/45, neither of which aligns with the filter.
To make things more confusing, the nic salts and nic shots included were 70/30, even though the actual juices weren’t. That makes no sense and feels really inconsistent.
When I reached out, I was told the VG/PG varies by flavour — which might be noted somewhere, after checking the description it says 50/50… so why do I also have a 45/55?, and why is the bundle even appearing under the 70/30 filter? That’s misleading. And just as I was replying to support, they ended the chat mid-conversation.
Really disappointed, I won’t be ordering again unless they fix the filtering and improve product clarity.
18 juni 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you for your feedback Imogen, and we’re sorry to hear you were disappointed with your recent experience.
We’d like to clarify that all items included in our bundles are individually listed on the product page, along with their VG/PG ratios and other key details. While the bundle may appear under a specific filter, the VG/PG ratio can vary between different flavours and brands included—this is always specified in the item descriptions to ensure transparency.
We understand your frustration regarding the filter and have passed this on to our web team for review to help avoid any future confusion. We're also sorry to hear that your chat with support ended unexpectedly—that’s not the level of service we aim to provide, and we'll look into this to ensure it doesn’t happen again.
We appreciate your feedback as it helps us improve, and we’d be happy to discuss this further if you’d like to get in touch via live chat on our website, email at info@evapo.co.uk, or by calling 02039 620965.
(Crawley Store)I was looking at starting CBD for…
I have been thinking about starting to vape CBD for medical reasons, the guys in the Crawley store were very informative about the products and there was no hard sell.
I left the store happy and with a few products of my own choice after their feedback.
I recommend Evapo to anyone who is interested in a new device or any of their products.
17 juni 2025
Review zonder uitnodiging
Antwoord van Evapo
Thank you for taking the time to share your experience Simon! We're so pleased to hear that our team in the Crawley store provided informative, pressure-free guidance while you explored CBD options. It’s great to know you left feeling confident with the products you chose. We truly appreciate your recommendation and look forward to welcoming you back to Evapo soon!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.