EVE LOM Reviews 14

I ordered a couple of product 2 days before black Friday sales. I asked customer service if they can match price difference and customers services said no. So I asked for return and receive no replies. I followed up twice and nobody replies me. Clearly on the website they said 14 day return policy but nobody will allow me to return. This is scam, avoid buying on the website

There is a £100 200ml cleanser missing from my order. I've sent 3 emails, messaged you on social media over the course of a week and a half and i've had no response. There is no customer services phone number to contact and you don't appear to respond on other methods.

I placed an order which was received, but with an incorrect item. Since contacting Eve Lom on their website, I still have not received a reply after a week.

I strongly suggest that those having the same issues contact trading standards to raise a complaint, which is what I intend to do. I will also raise a chargeback on my credit card.

A week ago I ordered a product through their website together with an extraordinary amount for post and packing. So far I've heard nothing more. The Shop app says they're still preparing shipment. Two emails have elicited no response at all beyond the standard automatic response. It's looking like this purchase was a really bad idea. Either they're con-artists or plain incompetent.

Initially, I was annoyed no one responded to my email to spend my hard earned money but after reading the poor reviews here and on other sites I’m grateful! Saved myself a lot of money.

It’s bad enough to ignore customers but to not receive your products or receive inferior product is worse. And in this instance it worked in my favour. There are plenty of reputable skin care brands out there so relieved I was unable to place an order.

Usually when smaller companies are taken over by larger companies, customer service and quality are the first to go. It’s all about profit maximisation.

This breaks my heart to say this about a British product I have been using since 2001. Since its ownership takeover by a Chinese firm in 2021, the product has gone downhill. On some of the packaging it has gone from clean and no frills to tacky! And my favourite TLC cream has changed. The cream does not possess the same potent smell it once did, and the texture is more runny than it used to be; before, it had a thick consistency, which it doesn’t have now. The last batch I bought feels more water-based. I sent an email to the head office in London and I've had no reply! Digusting as the products are not cheap.

Eve Lom - atrocious customer service.

Where is my Order which was placed over one month ago???

I ordered 2 gift sets was charged for these but only received 1 as on invoice
Contacted customer service 3 times no reply
Shocking service this was my first order
Won't be ordering off here again !!!

I purchased the foaming cleanser which I loved then went on to purchase 3 more as they had an offer on but when I went to use the first one the smell wasn’t the same and it smelt rancid I contacted them to be told that it didn’t sound right and to open the other two which I did and they smelt the same was then told there was nothing they could do so I’m now left with 3 opened products that I cannot use and I’ve had no response since avoid using this company at all costs shocking customer service. I would have given one star but it wasn’t an option.

Customer service is shocking for a supposed luxury brand. I asked them on 30th Nov 2023 why a product was $99 in the USA and £104 in the UK: They have sent me three emails saying they are looking into it, but no answer so far. Really affected my view of the company: it's a shame, I used to like their products. Now looking for an alternative.

Zero service, I think their whole customer service team might have been laid off, or else how is it even possible to receive zero response after multiple emails.

Paid my money, products never shipped, no response front their ghost CS team, and obviously they don’t give a damn, because why would they? They can
just keep taking money from people, and not sending any products.

Perhaps they are the biggest brand name scams ever.

Rubbish!

If there had been a zero star I would have awarded it they don’t deserve one !
I have been a loyal customer for 20 years and I am done thanks to disgusting disrespectful customer service , I got a very expensive moisturiser from John Lewis ant the gold lid fell apart and my £86 cream now covers my face , hands every time I use it . Was given total brush off by Eve lom , I will never use them again and I am spreading the word , They don’t even have the decency to reply !!!!!!

Can’t disagree with the other review for one star because of customer service. Great products which are quite expensive and you therefore expect a better customer service experience when things go wrong. Really disappointed with the customer service for a great product.

The worst customer service ever. I paid for a product that was never delivered to me, and they refused to issue a refund.

I bought from them a face cleanser for over £50. It was a Christmas gift for my mum and I bought it in late November 2021. As I didn't receive any updates on the shipping, in early December I asked their customer service to find out what was the issue. They were unable to check for me, so I had to do the research myself. I called Royal Mail, then Poste Italiane, and finally I found out that the parcel had been stopped at the custom by Italian authorities as EVE LOM had not filled out the paperwork for the parcel properly.

I had to compile a long-form and submit it to the authorities in the hope I would then receive my parcel.
It has been almost 2 months I have been chasing Eve Lom customer service desperate for their help, and they have been truly incompetent and unhelpful.

I have asked if they could at least refund me after all of this. They say they would need to wait to receive the parcel back to their warehouse to process the refund. HOW, I wonder?! The parcel is blocked at the customs!!!

This is not what I was expecting from a well-known beauty brand. I am deeply disappointed and frustrated I have been charged for something I never received. And on top of that, I had to waste so much of my time chasing them.

AVOID at all costs.