Evo Cycles Reviews 1.334

Top notch customer service!
The person behind the counter (Sorry, I can't remember his name) dropped everything to have a look at my son's bike, and also to replace the tube in my bike tyre for me. So helpful, and the cost was less than expected. The only bike shop I'll ever use. Thank you evo

We received excellent service from this bike shop. We were doing up a bike for a three year old. It had been her big sister's bike and was quite tatty. we went to three other bike shops trying to get a matching white tyre and pink handle grips. We could only get both the tyre and the handle grips in black. These people went out of their way to search out both a white tyre and the pink handle grips and they made one wee girl very, very happy. I sincerely thank these people and highly recommend them.

Very prompt, thorough service and problem solving, I would not hesitate to go to Evo again or refer others

Immanuel from Evo Penrose gave good advice but also gave us space to decide ourselves. Never made us feel that we were wasting his time. Happily recommend

Good communications and prompt service, for online purchases. Good quality product

I had such a great experience with Eco Cycles when we bought our new e-bike, and especially Max! From the moment I walked in, Max made me feel welcome and took the time to really understand what I was looking for. He asked thoughtful questions about how and where I’d be riding, and helped me choose the perfect bike without any pressure — just genuine advice and great knowledge.

The service was above and beyond what you’d expect. Max clearly knows his stuff and genuinely cares about getting people on the right bike, not just making a sale. He explained everything clearly, from frame size to battery range and accessories, and even made sure the setup was perfect before I rode away.

It’s also great to see a business like Eco Cycles so committed to sustainability and quality. You can tell they take pride in what they do — the shop has a great energy and you leave feeling confident and looked after.

I absolutely love my new bike and have already recommended Max and the team to friends. If you’re thinking about getting an e-bike or upgrading your ride, go to Eco Cycles — you won’t be disappointed!

Brought an expensive bike, got talked into a service plan, sales person never explained it would be as good as useless if not used within 3 years. Bring this bike plus another in for servicing. Get told sorry cant use the plan, nothing can be done, this is policy!
From a customer experience point of view I would say policy implemented like this is probably not great for reputation or business. I will certainly not be coming back, so don't bother servicing the bike there are plenty of shops that need the money!

Took bike for a gear tune up mechanic suggested brakes service as well . Quote $350.00. Collected the paid $360.00 when we got it home it appeared that only the brakes had been serviced . Returned the bike and after four days was told the gears could not be improved. The money spent on the brakes has been wasted. I strongly recommend to keep away from this company.

Customer service in the Nelson shop is excellent! Rob and his partner (name?) are exceptional and have helped me find 2 bikes and accessories that fit my needs perfectly!

I was at the tower junction store and Reuben was AWESOME with myself and my son. He reeeaally knew his stuff and didn’t make me feel silly for knowing nothing! He talked to my 10 year old kindly and we got what we both wanted. He was really busy too but never made us feel bad! Super grateful.

Accommodating and on time with scheduled service.

We had our two e-bikes serviced at EVO St Lukes, Auckland, and the team there were fantastic. The booking system was good, and on arrival the team did a quick appraisal and advised of the state of our bikes and the need to replace brake pads. They pointed out that the chains and one of the gearsets were showing signs of wear, and would need replacement at the next service. The service was carried out in good time, and the communications were great.

Terrible service - bought a lock that turned out to be faulty, Evo refused to replace despite their local manager acknowledging the fault. When I complained via their web chat, the person responding was rude and snarky and argumentative and when I emailed the support line I was ignored. This company does NOT stand by the products it sells - would never shop here again

I took my light, which I purchased in November 2024, into the store to see if it could be fixed or a warranty claim could be made. I explained that the light stopped working/charging some time before the cover for the charging port fell off after repeated failed attempts to charge. The first server was polite and initially helpful.
Another person then came up and interrupted and said that the missing charging port would negate a warranty claim. I explained that something falling off after the defect could not negate the claim for the defect - under the Consumer Guarantees Act. the second person said that was not the case. I explained again that the order was important. He interrupted again and said that wasn't the case. I started to explain again and he interrupted yet again. I then asked him to stop being a d*ck about it. He then said he wouldn't accept being called a d*ck and used that as an excuse to close off the conversation - and said they would not process my warranty claim.

What began as an ok and helpful experience turned into a cynical attempt to stop providing a replacement light.

Great service! Was here for manawatu mtb festival when I noticed my rear and front brake pads were full blown metal! We brought it into Parmeston North Evo and they managed to fix it within 10 minutes and the great thing was, it was so cheap! Thanks Evo, my bike is feeling GREAT

Dealt with 2 of the team - can do people - good communicators and very happy with job
Paul

Service was good. Good variety of helmets. Fast delivery

Awesome team at the Lower Hutt store. The store was very nice and tidy. The staff were amazing, even offered to order what we needed online as I didn’t know about their website! The communication was very good and helpful. Good work team! 😊

Great team, super happy with service.

Fantastic team at Evo cycles, managed to get my wheels built up and shipped out to me in less than a week, couldn’t thank them enough for all the work they done for me!