Evo Cycles Reviews 1.334

I love the team at Mount Evo…I find them to be very friendly, helpful and incredibly knowledgeable. I’m frequently popping in for repairs (I have three teenage boys who love to mtb!) and nothing is ever too much hassle, they will try and get it done on the spot, and the price is always great. They have also helped me with getting a bike through the Workride Scheme which I’m very excited about as it has helped me get a dream bike which I wouldn’t have been able to afford otherwise. Appreciate these guys!!

Easy to use website. Quick delivery and great communication throughout order process.

Emmanuel and Reuben from the Penrose Service Centre were Fantastic! Friendly, A+ Service and were able to assist my brother who has a disability with the care n kindness where most dont as well as handling customers from overseas to organise it! Would highly recommend these guys!

Customer experience was fantastic: going above and beyond, friendly, knowledgeable and generous with the level of service required.

Great service from the Queenstown store

Great serve and super freindly helped with my needs

Excellent service, great staff, competitive pricing and great communication

Max at Papanui is a legend. Diagnosed my problem, fixed it and had me on the road again in no time. First class customer service, knowledgeable, friendly and great at his job

Nice range off part and accessories

The initial purchase, product & customer service were very good. My low score is because I paid for their gold service plan add-on and I had to take it in for a check up service. When dropping it off the customer service rep said ‘if there are any parts needed under $80, we will just put them on and that comes under the service plan.’ So I was very surprised to be charged for oil when I went to pick up the bike. He repeated the statement again and apparently what they mean to say (but don’t) is ‘if there are any parts needed , we will not ask your permission first, we will just put them on and you will have to pay. Only our time is covered by the Gold Service Plan’. Very poor communication skills. I also will not be recommending the Gold Service to anyone. A shame after a very positive initial experience

Friendly staff, served fast and with a smile.

I've bought my first ebike from Evo. They were offering the best financing deals, and the best prices. The salesperson, Jamie, went out of their way to get my order set up smoothly. And I got my bike all ready to go in two days, just in time for the weekend.

And the bike's great too.

So i bought a used Giant e-bike and took it in to Evo Britomart for service. Mariano did an excellent job - great feedback on what was required and he went above and beyond in making sure the bike was up to standard. Also, tried to get a u-lock this weekend and it didn't fit - no issue in taking it back for a credit. Very receptive and responsive crew.

The team at Rototuna Evo Cycles is amazing. Great service, fast and efficient! Happy customer back up and cycling. Would definitely recommend them.

The staff at Rosedale listened to what we needed as part of the servicing and beyond.
Servicing was excellent and communication throughout superb.
Always a great experience with no issues

Had a frame replaced under warranty! From assessment to full rebuilt took exactly 7 days!! Very impressed

I appreciated the honest recommendations I received from Danny [?] at the Orewa shop. His advice changed what I thought I wanted done and probably saved me money and more importantly from creating a pieced-together bike that wasn't going to handle very well at all... Thanks and I know where to go for good honest advice...

Excellent customer service. Rather than making me wait the person at the counter (who was busy with another customer) called another staff member to help out. When I had a 'couldn't work it out' issue at home they were able to promptly help over the phone.

Great service from the online booking service, to someone help me lift my bike off my car. The service progress texts were peace of mind. My bike looked so good when I picked it up as well. Thank you EVO PUKEKOHE