Evolution Funding Reviews 824

It all went smoothely. No hastle, just good service

Fast and efficient. Great service.

Extremely professional & informative from evolution, took care of my finance application and immediately got me a great deal.
Highly recommend.

Everything from start to finish was excellent. The staff looked after me really well, i was kept up to date every step, right up until the contract for my new car was signed.

First time using them.
Communication great. Contact was prompt

Needed a second hand. Demi and staff were helpful and quick in getting things done. Love my car

There was quite a delay in getting the money paid out to the Garage. I appreciate it probably wasn’t evolution funding’s fault. It was more on the lender, but still we kind of took out the fun experience collecting my car because there was such a delay.

However, when I have called evolution and the staff have been very friendly and very helpful

Very helpful forthcoming service. Instant communication with personal adviser (Josh) priceless. Discussed all possible options, chosen the optimal for myself, answered my phone calls every time I had more questions or amendments. Very happy with dealing with my case. Thank you

Really good process from start to finish .

Alex and the rest of the team were great. Super helpful and professional.

Kept me informed at all stages.

That is very good stuff reception very respect. Thank you for everything

I was messed around by this company for over 6 weeks. They kept asking for documents even though I had previously submitted them. They finally approved my car finance and then a few days later did a u-turn and declined the finance. Absolute joke and I would avoid!

I have an ongoing issue with a right to reject a vehicle with the statutory 30 days and where Evolution acted as the broker.

Evolution Funding did respond to calls and emails promptly initially, and the individuals I spoke to were mostly polite and professional.

However, responsiveness alone isn’t enough when a customer is exercising clear statutory rights.

In my case, I raised a legitimate right-to-reject issue within the required timeframe. When I spoke to Evolution complaints team I was specifically told that the matter would be passed to an “unwind team” and that it would likely be resolved within around 7 days. While the case was forwarded, that expectation turned out to be misleading and gave a false sense of progress.

As the situation has developed, there was little evidence of Evolution actively applying proportionate pressure to either the dealer or the finance company given the urgency of the issue, apart from potentially one phone call they made to the dealer of which I have no documented evidence of, even though I have asked for it.

Despite being the broker in the middle of the transaction. At one point, I was also told that the issue was becoming “close to 30 days” and therefore not a complaint they could suppot and I needed to just chase the finance company which was frustrating, as I had already raised the issue well within the statutory window.

When multiple parties are involved (dealer, broker, finance provider and you investing significant money on a vehicle ), the customer shouldn’t feel like they are being passed around or that each party is working in isolation. All parties should be acting fairly and collaboratively, especially when a customer is simply trying to exercise their legal rights.

Overall, Evolution Funding were communicative, but ultimately did not add meaningful support or advocacy when it mattered. Now at this point when I call or e-mail I received nothing. No formal complaint process, no reference, no update.

The case has now reached litigation. Evolution have been informed but still I have no response or support.

If you are considering evolution as part of a vehicle transaction, I would be cautious based on my experience.

Fast efficient service. Everything very well explained great communication

Happy with my Evolution Funding they Made things Very Easy for me and Now we have a Car , Simple

Easy process. Great customer services. Fast payout.

Very helpful and professional

Friendly and helpfull company, I really recommend