Express Repair Reviews 

On March 9, 2026, I contacted Express Appliance Repair about my Samsung stove. I received a callback from a representative who explained there would be a $99.99 service fee.
During the call, I asked about possible repair costs and was told that high repair costs were uncommon and that repairs are typically much less expensive. Based on this, I understood the total cost would likely be in the $200–$250 range, which was important to me.

The technician arrived on March 12, 2026, and provided an estimate of $697 plus tax. This was significantly higher than I had expected based on the earlier conversation.

While the technician was present, I contacted the representative again and was given different information about the value of the stove, which added to my confusion. I was also informed that the service fee would apply even if I chose not to proceed.

I did not proceed with the repair. I later received follow-up communications regarding payment of the service fee, and the matter was eventually referred to a collection agency.

Summary of my experience:

I received general assurances that repair costs would likely be low
I formed an expectation of a lower total cost
The estimate provided was much higher than expected
I received inconsistent information about the appliance’s value
The service fee applied regardless of proceeding

Important for potential customers:
The service call involves a fixed fee regardless of whether you proceed
Verbal expectations discussed in advance may differ from the final estimate
It may be helpful to get clear, written cost expectations before booking

This review reflects my personal experience.

i am very disappointed with Express repair service. for the second time i am very sorry to say this is the worse repair service i dealt with. first time the repair guy came to check my oven board he said it’ll cost me $1.500 to replace the board. which eventually i didnt even need to replace the board it was a v minor issue my oven started working perfectly. and they left the bottom part loose and lost the screws. i am extremely disappointed. would not recommend it.
very bad customer service i am willing to take them to court.

Maytag fridge and Frigidaire dryer well fixed.

I initially had a positive experience with this company, which makes this situation even more disappointing.

In November, my oven stopped turning on. The technician diagnosed a faulty door motor and ordered the part, which took about a month to arrive due to backorder. When he returned and installed it, the oven still didn’t work, and he then determined the igniter also needed replacing. I agreed to both repairs and paid approximately $485. without complaint. I was even asked to leave a review at that time, which I did positively, as I had no reason to question the service.

However, in early March, I began experiencing similar issues again. The oven door would sometimes not open, and at other times the door would open but the control panel would lock and become unresponsive. At first it happened occasionally, but within a couple of weeks it became more frequent. Because this was the same issue returning only a few months after a nearly $500 repair, I contacted the company and explained that I did not feel I should have to pay for another service call.

After some discussion, I was told the service fee would be waived, and that if additional parts were needed, I would receive a $50 discount. Based on this, I agreed to the appointment. Unfortunately, I was stood up 2 times before the same technician finally arrived.

The appointment took about 15-20 minutes. He said he reset my oven and it was now in working order. He then asked if I ever used my self clean function. I said I did occasionally but that I had not used it since November. He advised me not to use it, stating that the high heat can sometimes cause different components to fail over time. This was the first time self-cleaning had ever been mentioned in any of the service calls. and he did not indicate that he repaired or reset anything related to it.
At this time I told him that I would not be paying the service call because it had been waived, and he left.
After the visit, I began receiving repeated phone calls, texts and emails stating I had an outstanding balance, despite my responding each time explaining that I had been told the service fee was waived. My responses were not acknowledged, and the same messages were repeatedly resent, sometimes multiple times per day.

When I finally spoke with the manager, she stated that I had been informed I would need to pay and claimed the technician had repaired the self-clean function. She also stated she had both a recording and photos to support this. I requested both. She provided phone recording but refused to provide the photos, stating they were internal and could not be shared. She also advised that if payment was not received by end of day, that same day, the account would be sent to collections and an additional fee would be added.

This escalation occurred less than a week after the service visit. By the end of that same day, I received another phone call and an emailed invoice from what appeared to be their in-house collections department, with the additional $99 fee already added. Since then, I have continued to receive repeated phone calls and invoices multiple times a day, despite sending written explanations and a formal dispute.

This experience was frustrating and disappointing, especially given my initially positive interaction. I paid nearly $500 for a repair that failed within months, was told the follow-up service fee would be waived, and then was billed anyway despite documentation supporting my understanding.

I hope this review encourages clearer communication, transparency, and accountability in future customer interactions.

Vlad diagnosed the problem regarding my dryer not heating up. He had the spare part in his truck and was able to fix it under an hour. Fast and efficient.

Very poor experience with Express Repair. My appointment was delayed multiple times, and I was repeatedly told that the part would arrive on a specific day and kept getting delayed. When the part finally arrived the original technician could not to do the service due to family emergency, which I completely understood but I was not informed of this until I called them to follow up. Also, they do not have a best business practice in place if one of their technicians is off ill or called off due family emergency. You would have to wait for the same technician who diagnosed the problem to come back from leave, or you would have to pay an additional service fee of $100 to have another technician come out to do the service. I would call that a cash grab.
I had to keep calling myself just to get an update, and every time I spoke with the staff, they were unhelpful. The lack of communication and poor customer service made this very frustrating experience. I would not recommend using this repair service.

Vlad came and fixed our kitchenaid fridge

scammmmmmer。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。Horrible service...... show up late, their tech guy don't know how to fix your stuff, they just try to ask you buy their second hand appliance ..............

super horrible customer service ( Indian guy), wasting your time

I paid a $1,000 deposit in December 2025 for appliance repairs that were never completed.

Over several months, I was unable to get clear updates or documentation confirming that parts were ordered or available. Communication was mostly through calls and voicemails rather than written responses.

After I followed up multiple times, I was asked to sign a revised invoice offering only a partial refund, which I did not agree to. I was also told my deposit would be void if I did not sign within a deadline.

I have since requested a full refund and filed a complaint with Consumer Protection Ontario.

I recommend ensuring everything is clearly documented before proceeding with this company.

Update: The company has stated that I agreed to a revised partial refund amount. I would like to clarify that I did not agree to this. I have consistently requested a full refund of the $1,000 deposit in writing and have filed a complaint with Consumer Protection Ontario.

Vlad called ahead of time to give his arrival time. He was on time very friendly and explained the error.
He came back 2 days later with the parts and completed the repair.
I was impressed with his punctuality his friendliness and communication.

Mr. Vlad did a very good job fixing my Samsung dryer. Efficient and to the point as explained steps he took taking care of it
I’m very satisfied

BIG Time scammers!
Stay away from them PERIOD. You will find details on other comments, My regret is I have not read these reviews before.
ASKING Money and threatening the Collection Agency Calls.

Cooktop is well replaced

Excellent repair on Whirlpool dryer. We highly recommend their services.

The technician was patient and well prepared, would reccomend

Nice man vlad came to defrost the freezer.

Had my dishwasher repaired. Overall had a great experience.

Vlad did a great job.