expressway.ie Reviews 

Poor service.
Overbooked.
Overpriced.
Sexist driver.
Longer than advertised journeys.
Uncomfortable seats.
I could go on, but I think the above clearly states that this company has ZERO customer service, logistics and transportation experience, and does not think about the needs and wellbeing of their customers.

Waterford > Limerick 8:50 bus (01/03/26)

The driver stopped the bus for a cigarette break, and after returning, remained on his phone for approximately 10 minutes before continuing the journey.

Many passengers, including myself, rely on arriving on time to catch the last bus from the city centre to get home, as we cannot afford alternative transport such as a taxi. While delays can happen, it is extremely frustrating that the bus was made late due to a cigarette and phone break when we were only 25 minutes away from Limerick.

Although the driver is not responsible for how passengers get home after arrival, he is responsible for making every effort to get us there on time. Delays caused by personal breaks at that stage of the journey are unacceptable.

Bus never arrived, I got email notification 10 mins before arrival time, missed connection and had to rebook full trip.
I Emailed asking for refund... still waiting for a reply.
Anyone else waiting for a refund?

Delayed bus, no updates whatsoever. Called customer service 3 times and they told me a different time each call. Been waiting for an hour now and still no bus

Delighted with the service today, number 30 @ 11:20 from Dublin airport to Cavan! Arrived bang on time, clean comfy and the bus driver was lovely!

I honestly don’t even know where to start. This is by far the worst bus service I have ever experienced. The buses are always late, they often smell like urine or cigarettes, and today was the final straw.
Halfway through the journey, we were all kicked off the bus because of a “service issue in Cork.” No proper explanation, no apology, no solution. We were told to wait “maybe an hour” and that someone might come pick us up — while we were still 130 km away from our destination. Completely unacceptable.
This company is unreliable, unprofessional, and clearly doesn’t care about its passengers. If you need to be somewhere on time, do NOT trust this service. You will be disappointed.

Worst experience always when traveling in expressway bus
Doesn't have proper ventilation inside the bus.
Feels to vomit always when traveling in expressway
Very bad service

The bus is always 15 minutes later like today i was suppose to get my second to work but l couldn’t make it to work because of them 😢

If I could give no stars I would! I am making a further complaint again. First of all. I made a complaint on the 6th November 2025 in regards to a bus departing earlier than the actual scheduled time. I received a response on the 24th November 2025 advising me that this shouldn’t be happening and the driver had been spoken to. Then further on to yesterday (Friday 19th December 2025) I was waiting for the same bus. I rang through to customer services and they said it was a private hire it could 20 minutes, 25 minutes or even an hour late. That first of all is completely unacceptable. I then proceeded to wait until I had an email at 09:21 from yourselves advising that the service has been cancelled. 35 minutes after the scheduled time! Which meant I lost an hours work. Then I go to get the bus at 16:22 from Newcastle West back to Duagh. And that service was late and did not arrive until 17:00. Then the driver went past the stop, when I got his attention, he then advised me that his machine was broken and I should have told him. If I knew this when I was on the bus I would have done exactly that. So I had to walk back in to the village, after being dropped on the main road. Then today (Saturday 20th December 2025) the bus had yet departed again at 08:41 instead of the scheduled departure time. Me and another person were waiting for that bus for work purposes. I tried calling your customer service team and my call was repeatedly ended. (I have the call log on my phone to show this.) When I finally got through to your team they didn’t even try to resolve anything and again ended the call. I have not used today’s tickets as I have now lost a days wages due to your incompetence of a company. Public transport needs to be more reliable. There is too many people in this country that choose to drive illegally to get to work, because clearly the likes of your bus service can not be relied on. I would like a full refund on my tickets for the 19th December and 20th December 2025. This is absolutely unacceptable and absolutely diabolical. I will be passing this over to the local news. So they can be advised of service you cannot provide.

I never write reviews when a service is bad because I understand that not everything can be perfect but this has to be the worst bus service I've ever had to use. It's so utterly unreliable, I am currently writing this at my bus stop that I've been waiting at for 2 hours in the freezing cold of mid December. It's an absolute joke having this happen to your customers. Expressway need to shape up quickly as this is an unacceptable standard of service.

Left stranded-waited at liffey valley for 20 mins past the scheduled time for the E23,made alternative arrangements at great inconvenience and expense,When I made a complaint I was told it was running 29mins late,why could they not have informed by text or email ?
Bad customer service 😡

No stars would be more appropriate! Extraordinarily frustrating experience. Eventually booked twice, fortunately seat only. Expressway - observe customers using the app to see multiple glitches!!!!

64 drivers
They are never happy rushing you or just being clean ignorant, I wouldn't mind but I use the service twice a day 5 days per week but nothing ever changes they are all the same

Asked for help at the hut outside the airport on which stop to go to and was meet by the most rudest woman I ever met, taught she could point her finger in my face, she taught again, and the man sitting in the hut told me to go get some manners because I picked up for myself, he needs to get a new job, picking up for his rude colleague
We’ll meet again

Bus to Gorey from Dublin Airport never came. Bad costumer service.

I’m honestly fed up with Expressway Route 52. The evening buses from Ballina to Galway are always late — sometimes over 60 minutes! No communication, no apology. Horrible reliability and zero respect for passengers.

Always late or never shows up have to wait around after 12 hour shifts everyday. Often the double decker is not sent and people are left waiting another hour on the side of the road as there isn't enough seats available. Extremely unreliable.

The bus was late and we lost the coincidence.

Why isn’t there a zero star button?! Actually disappointed I have to award a 1… paid online for coach tickets. The money was taken twice by the company. I emailed to ask for it back and that was it! Never even had so much as a reply! This was despite me repeatedly emailing with the reference number and asking them to at least respond regarding the fact they’d stolen my money. Nothing at all. Customer service an absolute joke and money lost to them that I just can’t afford. Avoid at all costs.

They charged me twice even though the issue was with their utterly useless website. Appalling. Bus was 20 minutes for. 1.50hr journey.