Eyemedvisioncare.com Reviews 

I have a couple of months paying this insurance company and TODAY is my FIRST TIME trying to make an appointment with their network providers. What a stressful experience, I have more than an hour trying to find ANY OPTALMOLOGIST clinic near my home and what they sent me is just a list of some OPTOMETRIC clinics that just promotion to buy lenses etc. I need to make an appointment with a Eye Doctor to realize me eye exam and they just show me alternatives to buy lenses. Their customer service is just AI chat, they don't provide you a customer service phone number and when you find one searching at the internet the phone number is a automated system and in the internet the automayed chat just bring you to OPTOMETRISTS that is not what I'm looking for. After many tries they hang off the call and you need to start the cycle again without ANY HELP or assistance from the company. Very strong headeche experience and still without find a oftalmologist in their network and NOBODY help me either, I regret to change my previous eye insurance company.

EyeMed is the absolute worst. Assured me they covered medically necessary contact lenses 100%, but NOPE. They don't give you a list of ophthalmologists, just eye clinics so when you need reimbursement for your MA lenses, you are SOL. Like, a layperson is supposed to know if someone's an optometrist vs. ophthalmologist. And good luck getting any info off their site. If you have a question via Contact Us, they reply with a one-time use code that expires in 15 minutes so you must stand around and wait to get that code OR ELSE. This is the Temu of eye insurance and I can't wait to kick these amateurs to the curb. ZERO stars

The agent I spoke with was rude and impatient. Responded to my questions like there was a problem. Then kept trying rushed me off of the call and proceeded by hanging up on me before I had the chance to inquire anything about my benefits in which that was the reason for my call. The young lady was rude, impatient, and disrespectful.

EyeMed is not insurance, they provided a benefit's sheet but did not pay what they said they would cover. They had the eye doctor reduce their costs and only covered $40 of the nearly $800 bill. I mailed in a dispute (cannot electronically deliver), they responded that I have Coinsurance and would have to pay for anything that remained, which is not what is stated on my Summary of Benefits. I will NEVER use EyeMed again, glad my employer lets me change benefits annually.

Per contract with medical mutual eyemed is to pay $300 towards eyeglasses. Instead they paid $180 and gave me runaround when confronted about ripping me off. Won't enroll in MM again.

I called to get something straightened out whether my claim should be billed with EyeMed or my medical insurance and the rude lady didn’t want to answer my questions. She simply hung up on me! She didn’t want to deal with any questions! She should be fired. The second call I got a nice guy but it doesn’t make up for this rude lady. I’m thinking of changing because of her.

eyemed.com over charged was extremely difficult to contact and ignored my concerns.

Eyemed double-charged me for a co-pay on an eye exam. I contacted them several times to resolve the issue and get reimbursement. Not only have they’re not reimbursed me but they’ve wasted hours of my time going in circles with them. I didn’t choose them for insurance, BCBS MA did and it was a poor decision on their part.

Unusable. They cover progressive lenses @ $150.. but have a $90 copay? Had to use optical store package making the purchase of 3 frames:lenses less expensive than using Eyemed. Basically wasted a year of monthly insurance fees. Horrible insurance coverage.

We signed up for VSP through GEHA. How we got serviced by EyeMed is still being investigated. In short, they cover almost nothing. What they say they cover is not what we wound up paying. Our eye specialist was shocked at how little they paid.

impossible to cancel. do not take out a policy with this company, you will be billed until you cancel your debit card. Their phone tree is an AI nightmare. It's dubious that anyone actually works here - it seems like there are no customer facing jobs, just automation on automation. Crooks, the lot of them.

In December 2024, I bought contact lenses online. I filed for reimbursement from EyeMed per my plan with them. I did not receive reimbursement. I contacted them and they said my claim was processed as valid, but they sent the check to an old address on file instead of the address I had provided on the reimbursement form. They supposedly sent a check to that wrong address several more times. After numerous customer service contacts, I got them to update my address. Now they claim they have sent a check several times to the right address. I have still received nothing. Each time, I have to wait on hold, then they start a two-week check trace before issuing a new check, and then they claim to have sent another check. At this point I don't believe that any check has been sent.

I would never recommend EYEMED to anyone not even my enemies. Dr. Rohit Sharma who is an in network Doctor with eyemed over billed me for glasses and i complained to Eyemed. Eyemed did not only support him extorting money from me they also gave me reasons why he over billed me, and that they would not do anything about it.
You cannot have a problem and run to them and they will save you. Rather they join and finish you, with some reasons that makes no sense..

If I could have I would have given them a zero.
These are the most useless customer service people on the face of the planet but it's not just customer service it's also their claims department that seems to feel it's their right to approve eye care eye vision care eyeglasses at the point of sale but then turns around and tells you that it's being rejected and you actually owe a whole bunch of money that you didn't owe when it was approved upon your leaving the doctor, the clinic, or the store.
So call customer service.... Don't waste your time they know how to stretch out every single millisecond of time in circles never accomplishing a thing never able to put two and two together with a nice tone of voice getting agitated if you get angry because you've wasted 30 minutes of time with no information at all

What makes it even worse is that they claim I have no information about your EOBs explanation of benefits or any kind of documentation in their computers concerning the work that they rejected on your behalf.
This company should be taken to court and then put out of business.
There is nothing this company has to offer that is of any value to anyone.

EyeMed wont honor insurance reimbursement of $150.00 because I got a discount for new glasses. Rip off. Will be contacting my insurance co.

Ready to unenroll next year! This insurance does not cover anything! I send a bill of 446.96 and they only cover $35. Next year anytime that i need exam i will paid cash and no waste my money!

I signed up for coverage in November 2024, I expected to receive some information about the plan I am paying for in the mail. Nothing. So maybe I have to sign-up on the website, that's fair.

I go to "create an account" using my SS number and it doesn't work. I called and got a lovely CS rep and she got me my Member ID number (finally) so I tried using that instead to sign-up. No dice. I downloaded Chrome, no dice. I cleared cache, no dice. I DOWNLOADED YOUR APP, AND NO DICE.

When I couldn't create my account so I could figure out my insurance information I paid for the chat box rep Brittany told me "well it's working on my end so there's no issue to escalate". EXCUSE ME? And so now I have just go to the eye doctor and pray it works?

RUN. DO NOT PICK THIS PROVIDER. YOU CANNOT EVEN USE THE BENEFITS YOU PAY MONEY FOR

A Scam as is most eye insurance.
EyeMed is owned by Luxottica, a manufacturer of eyeglasses, where they first fail to cover necessary procedures and visits then market their own products to you.
Seemly at random, the insurance company side of their circuitous business structure dropped the closest specialist eye doctor to our family therefore forcing us to drive farther away or pay exorbitant prices for the closer option.

They are fraudsters. My employer sent me to have an eye test and glasses with one of their approved opticians. After doing the test they offered me a range of very cheap, very low quality, very small aperture plastic frames (same low quality as off the shelf reading glasses that you can buy for £2 from discount stores) and they said these are the only frames that they offer for free. And because the aperture was very small they cannot do my prescription in normal lenses and wanted me to pay for ultra thin ones. It would be a waste of time and money to fit lenses to these low quality super-small frames (so small they are more suitable for children rather than adults). I refused to have my glasses to be made and walked out with the eye test results. Now I have used my employers vouchers and ended up with no glasses. Avoid at any cost dealing with this company.