If I could I would rate Eyemed a zero (0) for customer service. I have spent 2 months trying to get an employee terminated from billing with no success. I have been bounced from rep to rep to rep with... Toon meer
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On their automated answering machine if you select mobile device to speak to a chat bot, it just hangs up on you and never reaches back out. It says it will text you and it doesn't. The customer... Toon meer
Terrible customer service. It is designed to wear you out until you give up with a claim. Every step of the way takes forever until you get the pdf form, which is an Adobe form you must subscribe to... Toon meer
I needed to talk to someone ASAP regarding my insurance because the optometrist said "eye med" / unum wasn't verifying I had insurance. So I had to call Unum here, and there's NO ONE TO TALK TO. The i... Toon meer
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Vision Care is one of the leading managed vision care organizations in the industry. Its unique relationship with recognized vision care leaders Luxottica Group , the world’s leading eyeglass frame manufacturer, and its corporate owned leading optical retailers such as LensCrafters and Pearle Vision, provide stability and financial support that lead to continued growth year after year. ...
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Cigna Dental with EyeMed vision coverage…
Cigna Dental with vision coverage contracted EyeMed last year. Got a $10 check for the eye exam receipt, not the $100 expected. Sent complaint asking if we had already had an exam, EyeMed sent a Dept. Health and Human Services form to my disabled wife making sure she authorized my complaint and could she provide more information including her Medicare#. Dropped coverage.
Feb 2025 Cigna sent a check for exam and first pair of glasses without apology or explanation.
Not an insurance plan
Found out belatedly that you must purchase the glasses at the time of the vision check or you don't get the discounts. This is predatory. BCBS should know better than to deal with a company like this.
Just hoping no one will have o deal…
Just hoping no one will have o deal with them .... that is nicest thing I can say about them
Poor customer service
I'll be out of the country during the month I would be eligible to have my next eye appointment. I reached out multiple times asking if someone could help/see if I can schedule an appointment sooner and no one ever responded.
Denied a claim for medically necessary lenses without notification
I require medically necessary lenses, and without them I'm blind. I've had the same prescription & lenses for 5 years in a row. This year, EyeMed denied my claim saying I'd exceeded my benefits, despite me not making any claims since last year, and they couldn't say when or how I'd exceeded. The only claim I make is the once a year lenses claim. And they didn't provide any communication when denying the claim, I had to phone the opticians to find out from them that EyeMed was not approving the claim, then I had to phone EyeMed and spend 30 minutes on the phone to be told the claim was being denied. I pay for my vision benefit through a global company with 130,000 employees, as part of a group insurance policy. Will be escalating internally to our benefits team, to see if they can look to go with another more competent company!
This program is a joke
This program is a joke. If your employer offers it, do not enroll. It is a bogus discount scheme masquerading as "insurance". It does little to nothing in the way of reducing costs associated with eye exams or glasses. If you price out the difference it is essentially worth about a year of premiums. Stuff like this should be illegal as it only serves to make all of our eye care more expensive in the long run.
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