Eyms Reviews 

Massive THANK to Lost Property and the Driver of the 63 Bus for finding my phone and getting it back to me !! Really appreciated !!! Andy

Awful service. Last Friday I needed to be in the City Centre by 5pm. Having checked the app and noticing that the 154 due to arrive at Haltemprice Leisure Centre at 16.25 was cancelled, I decided to walk to Willerby Square to catch the 54 service. When I left home, this service was running 3 minutes late. By the time I had walked to Willerby Square and checked the app again, it was running 20 minutes late, now due to arrive at 16.50. the bus arrived at Willerby Square at this time then turned all the lights off, changed to not in service and departed without passengers in the direction of the city centre. Checking the app again at this time, I noticed that the next 54 had also been cancelled and that the next 154 was running in the region of 15 minutes late. Eventually caught the 154 - on arrival at MIdland Street, it was announced that the bus would serve the City Centre bus stops, which was ideal as I needed to be on Albion Street. The bus then proceeded to turn left into Ferensway and go straight to the station, making me approximately 1 hour late. Truly and utterly awful service - if I could award 0 stars I would do so without hesitation.

Set off 15 minutes in advance to catch the 105 bus from cottingham to hull on Wednesday 25th October for a very important event, Held my hand out driver had his indicators on, so there’s me thinking he’s stopping for me, And then just drives past, I’m sorry you can’t strike cuz you’re not getting paid enough when you can’t even do your job properly, This has happened too much, Hull needs a new bus company, East Yorkshire are useless sort it out, STOP DRIVING PAST PASSENGERS THAT ARE PAYING TO USE YOUR SERVICE

Absolutely shocking, they come & go when they please, please sort out your times I understand 5-10 minutes late but it's getting to the point of 20-30 minutes now! Absolute rubbish

Once again the morning bus (8.09) late and the geniuses at EYMS put single deckers on the route at the busiest times on one of the the main roads in the city (Holderness road) so it sails past full to bursting. Ridiculous

Took number 57 yesterday at 11.05 with my dog and the bus driver was so rude. Asked for Kingston vets stop and said 1.50 then 2.00 and went on to say 2.50 in October. Told me l had go up stair as there was another dog on board and did so. Did not know what he's problem was. Needs customer service training

1 disabled wheelchair space and they ate always full with prams

awful.. considering some people rely on buses to get around, and get to places in a certain time span (which is shown on timetables) , WHY are they never on time, i understand in summer it is busy, but with the constant late buses, why not double up to ensure good service, as the prices increase why doesn’t the service increase with it. currently been waiting over an hour, late to work, due to relying on public transport which should have acceptable service.

Attitude of drivers is hurendous, they dont stop, drive off and talk alot of crap. Fix it. Had a bus driver shut the door in my face on my way to castle hill today and think it was funny. I just got the next bus up. Every time I catch these buses I get a problem, if you wear a tracksuit, they dont stop. Im never use them again. Dirty needles on the buses and drivers think there like biker gang dudes. Unbelivable.

A very poor service in the Scarborough area and they also employ a driver who slanders the names of veterans and lifeboatmen!!

The 12 13 service to cayton bay is a joke, it will just stop running in the evening been caught out several times now, why are they not held accountable, really p me off

Passengers on springbank West, service 54/56 waited over an hour from 0850 to 1000 today 15th June 2023. Yet again we were late for work. Absolute joke.
Maybe it's time the council stopped giving eyms subsidies to run the business

The bus drivers on the number 12 in york are so courtious and always happy and smiling and freindly they all deserve a mention as they all do a brilliant job and all working long shifts coming from east yorkshire and having to get home on an evening. Thank you you all make my trips on the buses more pleasant experience.

Waited from 4.30 in the evening for 154 bus to castle hill hospital from hull royal . The bus at 4.43 was too full . So wasn’t allowed to get in . The next bus didn’t turn up . Finally I got the bus which was late at 6.10 or so . Terrible experience . No notifications no updates nothing . Would give less than1 star if possible .

Cancelled train from Hull… EYMS wouldn’t allow me on bus with folding bike. The OAP driver told me I need a bag or case for bike. Yes like every other cyclist I’m always carry bag or case to put it in?!? Twerps

What is wrong with these companies.
I’m trying to be eco and green by using my bike and when I need to use their Buses due to the dreadful Northern Rail not having the ability to run a normal service EYMS service doesn’t allow it

Bull dust Company

Ignored multiple bell requests to stop from 2 children 15 and 12, at Carnaby post office. Still didn't stop at the next stop. Instead finally let them out in area they didn't know, Haisthorpe not remotely walking distance of where they should be. Their Auntie had to leave her business to come and find them. Buses are supposed to be a safe form of transport for children. Fuming.

Rude bus driver for no reason had absolutely no manners ruined my mood. The bus was dirty as well and so much worse than their blue competitors.

809 into Bridlington 12.20 pm what a pleasant driver ,have to say some are always miserable 365 days a year and all on same wages and that's the pity

I wouldn’t even give this bus company 1 star!
It’s shambolic and completely unreliable.

Cancel buses relentlessly, or will be late if turns up at all. Stagecoach are on strike and provide better service