Factory Direct Filters Reviews 

I ordered a few air filters from this company over a month ago (July 23rd) and they still haven't shipped. I got an email from the company saying they were going to be delayed 5-7 business days - this initial delay was annoying, but I thought as long as the products eventually show up, it should be fine.

About a week after the 5-7 business day window ended, I decided to email and call the company's customer support after hearing nothing. They assured me it would ship a week later by the 21st of August (nearly a month after I ordered). Well, it is now the 25th of August, and I haven't heard any follow ups from this company, nor have I received any shipping tracking info like they assured me I would.

It's the weekend and their customer support is down, but I felt that enough time has passed, and they have performed terribly enough that I should leave a review to warn any other prospective customers.

I will try to follow up with their support, yet again. But I doubt much can be done to change my review, but I will update if this takes a miraculous turn (can't get much more disastrous than this).

We moved into a new home with large 4 inch filters. Because we live in a construction zone, and have a whole home ventilation system running 24/7, we were told to change the filter monthly. But, the filters are over $40 at our local home improvement store, so we coundn't change them as often, and had to let them get really filthy before changing them . We ordered filters with a higher MERV rating from Factory Direct Filters and even with the shipping are less than 1/2 the price of buying the lower MERV rated filters at a local store.
They arrived in 6 days, fit perfectly, and we can now change our filters as often as needed. I HIGHLY recommend Factory Direct Filters and will be telling all my neighbors where to get better filters for less

Unless you're willing to wait and wait and wait....... I would recommend that you get your filters from a different supplier. Ordered 6 each of 2 sizes on July 10th. I did not receive them until today, August 16th! Their website states that; "Standard size air filters ship within 3 business days." (They also state that a tracking number will be emailed when the order ships.) The ones I ordered were standard size. On July 17th, I called to check order status and their rep said that my order had been delayed and should ship in 4 to 6 business days. (They sent an email to that effect also.) Still... no filters arrived. On August 6th, I sent an email to the company stating the above facts and asking them to either send the filters immediately or refund my money. Their response was that the filters should ship before Friday and that an email with tracking number would be sent at that time. They did ship, but no tracking number was sent. Finally arrived today. That's a total of 36 days from time of order!! And so, NO...... I do not recommend this company. They can't be depended on to do what they state on their website.

Ordered filters on 8/3/18. Order placement was for a very difficult size (19 7/8 x 21 3/8). Home Depot and Amazon could Not fill the order due to unique size. Filters were delivered 8/16/18. Just replaced the filter. Fits perfect. Order was placed within 8 business days for a unique size. Outstanding order fulfillment. Will place an order in the future. Bravo Zulu factory direct filters!

A totally unreliable company. They DO NOT respond to telephone inquiries (IF you can even get anyone to answer) - internet site tracking doesn't exist. Owner has DISABLED the ability to rate them on site (due to poor reviews). I finally resorted to Home Depot after waiting too long on this terrible company. DO NOT do business with Factory Direct Filters - IF you want to get your filter - ever.

10 days after ordering, filters still never showed as left warehouse so I called. They said 4-6 more business days before shipping. Checked back and still not shipped. Finally showed as shipped 16 days after ordered. FedEx tracking gives it another 10 days to arrive. Seriously???? Will NEVER use this company again! I could have bought filters locally.

My filters for a 1985 downdraft Jennaire stove top arrived within a few days of my order placement. They fit the units perfectly and appear to be well made.
Thank you,
Melissa V.

Ordered filters online and they were suppose to arrive by a certain date. I waited a few days to follow up and only then did they send out a "label created" email and notified me that the filters had shipped. Waited another 8 days and no filter. Emailed customer service again and they claim my package was lost. Seriously I can see the FedEx tracking. It never left their warehouse. Apparently they created a label to "appear" to be shipping something but it never shipped. Wish I had read other reviews before ordering. Waste of my time. If my credit card is not credited within 24 hours I'll file a dispute, more wasted time.

I have been trying to get this company to ship my filters. No one will tell me why they haven't shipped after 10 days. They offered me a whole $2.90 refund for the 'inconvenience'. What a joke! Never again.

I have ordered a box of 12 filters, but when I received the box in four days it only contained 10. They sent another package of 12 right after my note. They have a great customer support and I recommend them to everyone.

I ordered 6 filters on July 2nd. Web site says orders ship in 3 business days. So on Monday July 11th, I used their online chat and inquired as to when my order will ship. The response was, I dont see your order red flagged or anything, just that its not being worked on. Told me to give it a day or 2 and contact them again. So, I did the chat thing again today, and got the same answer. Said we had an increase in sales....imagine that , busy in the middle of freaking July! So , I canceled my order, and reordered with a company called Obrien on Amazon. Hopefully this experience is better. Unless you can wait a month , do not order from these guys!

I ordered a case of 20x14 filters. Order was shipped quickly and filters serve the purpose.

I was completely satisfied - couldn't be better!

I placed order on 7/13/15 and received on 7/28/15… I called on 7/21 and was told they were a special size and they were making them but then she could tell I wasn't happy and was told they were behind on orders and would make mine priority .( The woman I spoke to was very nice not her fault) When I ordered on the web site nothing there said these were special order. I actually ordered two filters on 7/21 from another company and received them in two days even though they were a couple dollars more they arrived quickly.

Quick shipping and fast service. Product looks good.

Nothing to share, never got the filters! Pure Service

Initial experience was pleasant. Price was good. When filters came they were the wrong size. I called and explained. They said they would send the correct size out. They did, but it took more than a month. Fortunately I was not desperate for them. I would probably use them again (with tongue in cheek) providing I could give them enough lead time to get the correct product to me by the time I need them.

I have searched everywhere for filters and I have to say that Factory Direct has the best price out there also, their filters are great quality, they deliver fast also.

Ordering was very simple and took less than 10 minutes to complete. The filters were delivered right to my front door on the exact day promised. The quality of the filter is equal to the name brand it replaced and fit perfectly in the furnace. Have already recommended Factory Direct Filters to my neighbors.

Very pleased with the product. It was exactly what I ordered and arrived as promised. Will use this company again.