Fahren UK Reviews 

126
•
TrustScore 4 uit 5

3,8

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Beoordeeld met 2 van de 5 sterren

Getting someone to speak to on the phone is very difficult, when you leave a message nobody calls back. You are answered with a curt leave a message. No Hello this is Fahren leave a message or sorry w... Toon meer

Beoordeeld met 3 van de 5 sterren

Product arrived promptly and was well packaged against transit damage. Can’t give it more than 3 stars because there are no helpful user instructions and sample recipes to help the user understand ho... Toon meer

Beoordeeld met 5 van de 5 sterren

Boiler tap was broken and you could no longer get hot or cold water only filtered water. Fahren provided over the phone help and located part with their dedicated whatsapp messaging app so rhet could... Toon meer

Beoordeeld met 5 van de 5 sterren

Purchased my tap assy in Dec 2021, Ufortunately had a problem with the thread on one of the supply tubes.Informed Faren 23/12,replacement arived 24/12 Up and working later that day.Ex customer service... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Warmwatersysteem leverancier
  2. ook in
  3. Kookwinkel
  4. Waterfilterleverancier
  5. Wateronthardingsapparatuur leverancier

Geschreven door het bedrijf

Fahren is a family run business supplying smart technology boiling water taps at affordable prices. Our mission is to manufacture and supply products with exceptional quality, chic design and safety. All our products are efficient and sustainable for our environment. There is no more waiting around for the kettle to boil and no more realising there’s not enough water in the kettle. You can fill your cup or pan directly from the tap saving you sufficient time. Boiling hot water taps mean streamlined worktops and these taps can dispense either cold and boiling water; cold, hot and boiling (or nearly boiling) water; or cold filtered water, mains cold and hot water, and boiling water. This means you can have one tap to replace not just the kettle but traditional kitchen taps, too. Perfect if you're designing a minimalist, contemporary kitchen or have little worktop space in a small kitchen.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

126 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 20% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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3,8

Alle reviews

(126)

23 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great service provided

Great service provided, very attentive and helpful to find out your needs and what product will suit you. Excellent product to have in the kitchen. Will definately be back for more taps.

29 november 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Fahren UK offers a solid range of…

Fahren UK offers a solid range of products at decent prices, and their deliveries are prompt. The 4-in-1 tap is generally good, providing both hot and cold filtered water effectively. However, it has some drawbacks, including an occasional drip and a hot water release knob that can be tricky. While it serves its purpose and is made well, the tap can be uncomfortable to use, particularly for those with arthritis. Overall, it's a satisfactory choice but not without some minor issues.

17 oktober 2024
Review zonder uitnodiging
Logo Fahren UK

Antwoord van Fahren UK

Hi Dinshaw,

Thank you for taking the time to share your thoughtful feedback! We're glad to hear that you're happy with the product and prompt delivery from Fahren UK. We're also pleased that the 4-in-1 tap meets your needs for both hot and cold filtered water.

We appreciate your insights on the occasional drip and the hot water release knob. Your comments are invaluable and help us identify areas for improvement. We'll certainly take your feedback into account to refine the design and usability of our products, especially for customers who may have specific needs like arthritis.

Thank you again for your honest review! We’re happy to know the tap is generally serving its purpose and look forward to continuing to provide you with quality products.

Best regards,
Fahren UK

Beoordeeld met 5 van de 5 sterren

I purchased a brushed nickel 4 in 1 K&W…

I purchased a brushed nickel 4 in 1 K&W package direct from the site. The tap arrived very promptly and all good. I thought I had a problem with the fitting through the granite but after speaking with the team they helped me and I then realized my work surface wasn't quite right. I then sorted that (no issue with the tap at all). Then it was quite straight forward to fit and it works perfectly and looks great. Very good customer service, thank you

16 november 2024
Review zonder uitnodiging
Logo Fahren UK

Antwoord van Fahren UK

Thank you for your review. We always try our best to support our customer and provide the best customer experience. We hope you enjoy your product

Beoordeeld met 3 van de 5 sterren

I would have given 5* if I didn’t have…

I would have given 5* if I didn’t have to chase up by calling to send replacement tank
Also the old tank is heavy for me to take to a post office! Home collection arrangement would have been very helpful in my case.

12 november 2024
Logo Fahren UK

Antwoord van Fahren UK

Hi Roxy, sorry to hear of your experience. Having the purchase information at hand always helps speed up the process.

The tank weighs just 2kg which is not too heavy. The only way it will be heavy is if the water has not been drained.

We will take your comments on board and aim to speed up our internal processes in the future.

Beoordeeld met 5 van de 5 sterren

Great range of choice

Great range of choice , fantastic price , delivered on time and easy to install
Works well and as expected

7 augustus 2024
Logo Fahren UK

Antwoord van Fahren UK

Thank you.

Beoordeeld met 5 van de 5 sterren

Wow what an amazing two

Wow what an amazing two! I ordered the 4-1 tap it came next day delivery and we had it installed in 2 hours diy, the quality of the tap is unbelievable! Honestly don’t have a bad word to say about it. 10/10 from me.

19 augustus 2024
Beoordeeld met 4 van de 5 sterren

Great tap but 'childproof' hot water handle may prove problematic for adults with hand weakness/mobility problems.

I've had my Fahren 4 in 1 tap installed for 3 months now and it's great!

I bought the 4-in-1 K&W on discount so it was considerably cheaper than a Quooker. Customer service was great, tap arrived carefully packaged and my plumber had no problem installing. Its a handsome tap and works really well with no issues, the only difference to the Quooker my friend has is that the hot water tap has a slightly slower pour than its competitor but that's no dealbreaker.

The one niggle is that the childproof button for hot water is uncomfortable to push down and it's positioned so you can't really avoid it being under your hand whilst holding the hot water handle in the on position, which in itself takes a small effort as there's resistance in the handle when you're holding it to use hot water. All of this, of course, makes it VERY childproof but I do think the design could be improved to make it less uncomfortable to use. I also would suggest that if you suffer from arthritis or similar, this may not be the hot water tap for you.

Failing this one issue, I have no complaints and highly recommend the Fahren K&W 4-in-1 hot water tap.

26 maart 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Initially good then very bad and then Excellent again

I have an update and it’s a positive one. Despite being a tad slow out of the blocks, Fahren have contacted me with the offer of a replacement tap, which is great news. And, in the right colour this time (they didn’t have gold previously so we had to settle for Rose Gold) so I’ll probably be updating this to 5 stars once it’s received and swapped with the offending tap mid April. Well done Fahren. Above and beyond.

Initially we were very happy with our tap. But within a week it started to leak from the valve. We replaced three valves. Still leaked. Swapped tap for a K&W but as they didn’t have a gold one we had to have rose gold. Two years on from that swap to a supposedly better quality tap, we are still having problems. Occasionally the tap just decides to trickle water, (despite having had a pressure reduction valve installed to ensure water pressure is at 2bar and no higher) forcing us to turn it on then off again. The rose gold is coming off and this for me is a no no. My wife allergic to chemicals including bleach so the tap only ever gets a wipe over with a wet soapy cloth. I’ve raised a guarantee claim with Fahren in February as the tap has a 5 year guarantee but they are dodging me with responses like “we are looking into it” despite me giving them a window in which it can be swapped without paying for an installer because our kitchen is being changed in April. I’ll update this review when they respond with a solution.

17 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Better than a kettle

Smooth and easy transaction, delivery within a couple of days. Tap took literally 2 hrs to install as a diy. Quality is outstanding and love it, no more waiting and filling a kettle anymore. Thanks Fahren

12 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product

Great product, looks great and simple to fit yourself (hot water only in my case) customer service respond quickly to any queries.

I would recomend them highly

10 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous customer service. hren

Fabulous customer service from Fahren. We have had a problem with our tap, even though its brand new we have had it over a year (just not got round to fitting due to house move) they have been excellent, cannot fault their customer service. Will recommend to others.

4 juli 2023
Review zonder uitnodiging

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