Fairway Energy Reviews 

Conflicting information from the get go, then blatantly lied to me when quizzed.

How do I trust them to do what is expected when they can't even be honest... PROCEED WITH CAUTION⚠️

The boiler and loft insulation was a good job, the after sales service was no existent, i phoned them 4 times asking for help they never got back to me, i had to get a local engineer for help, i would not recommend Fairway Energy.

The work from start to finish was brilliant, I had new boiler, and air vents fitted to all windows, will definitely be recommending your company to other people

when i spoke to Josh at fairway he was very good they were very efficient i qualified for the grant and got my insulation done and a new heating system whole thing took 2 weeks jobs a gud un !!

I have just had a boiler, loft insulation, fans and a Hive thermostat fitted and I am absolutely delighted with them. From start to finish my whole experience was brilliant from the staff who dealt with my application to the teams who visited my property nothing was too much trouble for them and they left my house immaculate. I just had to share my experience and will be recommending to all my friends and family

Recently Fairway Energy have installed a new combi boiler, loft insulation, ventilation and heating controls in my property. The team were just amazing and I am so impressed with the works carried out!!!

AVOID!!! 1 star is still to generous.
I had a boiler fitted less than 15 months ago and had nothing but problems with it. It was fitted knowingly with a 'dodgy' part, i asked for this to be sorted multiple times to which it never was, i had to pay someone in the end to fix it.
Once it came to service the boiler, the gas engineer had to switch it off due to it being classed as dangerous as it was not fitted correctly. After speaking to multiple people, one of which put the phone down on me, i finally got them back out to sort. The problem still occurred after they supposedly fixed it! My gas engineer again had to switch the boiler off for being dangerous. Once again i had to ring the company to get them to sort. 4th time being here and the boiler STILL isnt done correctly or fitted with the correct parts!!! I have no had ideal out themselves (who i cannot fault) and even ideal telling them its not correct, they still dont believe their in the wrong!! Ive had a fake apology. The company is an absolute sham and i would urge anyone to avoid this company.
I have every report, every email, every phone call to prove everything and i will be taking this further.
PLEASE DO NOT GO TO THIS COMPANY FOR A BOILER!!!

I would recommend this company 100% even though I did not qualify for a free boiler. The initial assessment was done over the phone in less than 10 minutes. As promised, Josh got back to me the next day and gave me a full explanation of my EPC score. Many thanks for your great customer service! K. Ross, Bishop’s Stortford

Thanks fairway energy just recently had our new free boiler fitted all the guys did a great job didn't think we would qualify but did well worth seeing if you can get this eco 4 grant loving the hive control thanks again

I was appointed to Fairway Energy from a excellent company IGNI for a eco4 boiler and loft installation. Fairway acknowledged my application as priority and emergency as i was without hot water and central heating due to old boiler being too dangerous to use. Surveyor Dan came on 14th Augast did all the checks, kept me informed fully that boiler, air vents and loft insulation needs to be done. Where I thought and was expecting it would take a week or two for the process Dan arranged the boiler to be fitted on the 15th August. Boiler installers Dan and Dylan, this is a different Dan by the way lol kept me fully informed what time they coming in the morning and was at my house at time stated. Within hours they had put a new flue pipe on roof, fitted the boiler and got the hot water working, they even cleaned up everything perfectly. They were friendly, understanding and professional. They informed me that the electrician will come after a week to sort the electrics for the central heating which was perfectly fine as home was warm anyway and didn't need the central heating yet. I wish I could remember the electrician's name, he also contacted prior to appointment, came sorted out electrics, set up Hive, showed me how to use it via app and made sure I understood properly. He was friendly and professional too. I got the same friendly and professional service from Liam that I got from others being contacted and informed of the loft and vent installation. My biggest worry was the window vents as I didn't want my windows damaged but he did them so perfectly and professionally with no damage. I had a small leak from boiler, contacted fairway and Dylan came the next day all the way from liverpool and within minutes sorted the small leak. Honestly I feel so happy, valued and grateful to all the team at Fairway from customer service to the installers for an amazing and excellent job. Keep it up guys you make a great team. I definitely recommend Fairway Energy to everyone especially the team I had. Thank you so much.

Contacted this company, an appointment was made - they didn’t ring me until nearly an hour later whilst I was on the phone working, they didn’t ring back.
Not reliable

Thank you so much for all your hard work, so quick with all work done from from calling to finished work, lovely group of people to work with don't know what I would of done with out your team thanks Joe Pilling

I am more than satisfied with all the work carried out at my property I would recomend this company to anyone no mess lovely workers so pleasant Ido not like strangers in my home these workers were a pleasure to be with If I ever have any problems in future I will phone you right away pleasure x

Very fast and efficient service from the reception team to the tradepeople everyone was very friendly and I'm happy with my new boiler,thankyou.

Just had boiler from them. Great company.Every time i rang was delt very politely and professionaly.
Even engineer was very professional.
For same job british gas quoted us £5000. With the help and knowledge of Fairway Energy staff we have got free boiler.
Thank you Fairway Energy and staff.

Highly recommended I can't thank Roy & Dylan enough for fitting my new boiler brilliant job, no mess very pleasant lads. Fairway energy very professional from the beginning. We'll done x

I can't recommend Fairway Energy highly enough! From the chap who installed the new combi boiler to the lovely 2 lads Craig and Stephen who installed the loft and underfloor insulation, trickle vents and extractor fans and the cheerful electrician who did the wiring I can't compliment them highly enough! They were professional, hard working but also had a good sense of humour. We were dreading having the work done, we just don't enjoy it but it was all seamless and efficient and they were super reliable. Thank you so much for the fantastic service!

I have also just had Fairway Energy last week install a new combi boiler, extra loft insulation, trickle vents, bathroom and kitchen ventilation and Hive. All free of charge! The workmanship, scheduling and guys were just amazing and I can only say this is an excellent company to deal with! Tania.

I have just had Fairway energy install a new boiler, loft insulation, trickle vents, bathroom and kitchen ventilation and a hive hub to control my heating. I have got to say that the service I received with the office staff and with the teams that carried out the work at every point of contact was excellent. They were all professional and courteous, they carried out their work to a very high standard and left my home as they found it. Great company, great team, would highly recommend.

Cant thank these guys enough. They came on a 31st jan they assest, 6 Feb had loft insulation trickle vents in and Wednesday 8 feb that same week
Boiler fitted. Just waiting for electrican to fininish off with extracter fans and a socket but house as never been so warm and cosy.