Fairway Energy Reviews 

Came out for survey / all ok even when they saw I had Solar thermal and a cylinder that is no hinderance for a new boiler.
Then called with installation date said I couldn’t have the worster or valiant boiler with the deal. I said leave it then. 2 minutes after I get a callback saying the will honour what was on my paperwork and fit a worster with no extra cost.
I sent an email asking to confirm what model and size would be ?
Then I receive an email back stating I no longer qualify ????????
Even the web link comes up as fraudulent

will be honest when they arrived I thought the task would need a miracle and they pulled it off! The service has been fantastic, the guys were really friendly and helpful, definitely went above and beyond whilst also completing the task really quickly and efficiently. I would definitely recommend them in future.

Stay away, installed a new boiler in my house radiators are now noisy and can't use the valves on the radiators they installed because if you turn it down below 5 it goes cold. So my house is cold and can't use heating the way it should be used during the winter.
The Excuse they have given is the pipe work and radiators in my house.
If my piping and radiators weren't compatible with the boiler system it should never have been installed in the first place.
I also have 2 small children.
They are not interested in sorting it.
Avoid

I'd just like to say a huge thank you to Danny who surveyed our boiler today. He was an absolute gentleman and has made our Christmas knowing that we will have a warm house for the festive season.

Nice, friendly staff but AWFUL company. I was promised a new boiler and underfloor insulation and was told that the boiler would be fitted one week, then the insulation the following week. Boiler was fitted mid-December 2021 but they failed to do the insulation. After waiting EIGHT MONTHS and being fobbed off multiple times about fitters not being in my area but that I was on the list to have the job done, I was told late August that the funding was no longer available. So, I'm now heading into winter with huge energy prices and no insulation, insulation that I would have had if it were not for their incompetence.

Just want to say a huge thank you to your Company. Roy came to fit our valiant boiler on Monday and from start to finish he left a first class job. Thank you so much. Regards Caroline.

Very quick and professional service from start to finish . All the workmen were excellent very professional , they cleaned up after they had finished, and answered any questions I had . The office staff were just as good knowledgeable polite nothing was to much trouble . I am really happy with all work carried out and would 100 % recommend this firm .

I would not recommend this company for work.

We applied for a free boiler with a grant recently. Me and my husband have worked hard all our lives so when we heard about this we thought… why not! We are claiming child benefit for our baby born last year and that was enough for us to qualify for the free boiler. Ours is over 12 years old so it made sense.

The grant was actually “boiler and under floor insulation”. We paid £250 so we could have a Vailant boiler rather than a brand we hadn’t heard of.

The boiler part of this was spot on. Guy was really professional and did the job no messing in a day.
We where advised with the under floor insulation that the floor may be damaged (they only had to do one room). That is fine… considering that the whole laminate floor was taken up and replaced I am surprised there wasn’t more damage.
No one actually made us aware of just how messy this would be however.

The guys who came to do the floor also said they where putting in 2 extraction fans one to be in the kitchen and one in the bathroom ( we had a brand new bathroom fitted last year).

The one in the kitchen was pointless because it’s been put right next to an existing extraction hood. Not central may I add.
I suppose the company need to put X amount of fans in to get the funding for the grant so have just whacked them anywhere they can.

The one out in the bathroom ended up causing damage to our bathroom tiles and heated LED mirror.

When I questioned this with the company and shared my concerns and photos I was asked first “what outcome I was looking for”. Then after chasing up a response was basically called a liar and told that there was no proof that the damage was caused by their workmen. I literally sent the photos the next day.

Anyway as you can see by the photos the electrician has made a pigs ear of the fan in the bathroom even nailing a random nail into the ceiling and for some reason ran the wire along instead of straight up.

I am so annoyed with this and how it has been handled. We also had trickle vents put on the windows. The gardener found one on the grass today.
Also when the workmen where in the house I heard them saying that one window was a nightmare and discussing weather to do “a blag one”. Not too bothered about this but while I am here expressing my dissatisfaction I thought I would add this as it doesn’t scream professional does it.

Now the company are not responding after me and my husband emailing. Also the payment I made was to a private account and not a company which also seemed a bit odd.

The quickest and most efficient service I have ever had from a trade company . Assessed my parents property last weds and the boiler and under floor insulation was in by the following Monday . From beginning to start this whole experience had been first class . The assessor fully explained the process to my parents and the fitters were respectful of my bed bound father - they were super quick and extremely clean and tidy . My father has dementia and he was not in the slightest disrupted by their activity in the house . They are delighted with the quality of the work plus they have a brand new boiler and insulated floor which will make a massive difference to their winter ! Thank you !!

10/10 great experience all round. Would highly recommend.

Exceptional service. Would definitely refer and use again.

Top quality service. Would highly recommend.

I had a boiler fitted from this company for free! And I could not thank them enough the 2 men who came was in and out and left no mess cleaned up after themselves the lady who helped me gather all my paperwork on the phone to get my free boiler was amazing too. I would highly recommend using Fairway Energy to everyone thank you guys so much for everything you have done for me and my children.

New boiler fitted by this company. Excellent, very quick and reliable service, engineers are second to none, and cleaned up after themselves, thanks for the warm home! 100% recommend to anyone.

What a professional experience,from our initial enquiry to the fitters walking out of my front door, courteous considerate and professional, the two men even took time to make friends with my 2 dogs.
Excellent.

Would highly recommend, great service and communication.

Great all round service provided by fair way. Highly recommend

So happy with the service I received from this company! Can’t fault anything from start to finish. Will definitely be using again in the future!

Couldn’t fault this company for great service and communication which is hard to find these days. Thank you Fairway!

I had my new boiler fitted this week and I am delighted with it, from start to finish the process was so smooth, the operatives were brilliant and left my home clean & tidy, I would highly recommend fairway energy to anyone considering getting a new boiler. Well done team