Faktum Ltd UK Reviews 67

The whole experience of ordering was simple.
Easy to get the right size doors and drawer fronts.
Payment was hassle free.
Shipment arrived safely, well packed and quality surpassed expectations.
We were kept well informed of progress of the order and delivery.

I was impressed that after so many years I was able to upgrade my kitchen doors without having to change the carcases.They all fitted perfectly.

Website was really good. Very helpful with easy to access choices. Prices very good. I sent for samples then I put in order online and within 1 day received a call...to go through the order, checking and giving advice. The order was fulfilled within time scale. Very carefully packed.
Delighted with quality and easy to install. Would definitely recommend Faktum.

I cannot speak highly enough of the customer service levels I received from Mikael. He'd spotted a potential error and called me to check first before approving it for manufacturing, I was so grateful for this as there was 100% an error in the info I'd provided! It arrived quicker than we'd expected and was incredibly well packaged that it seemed almost impossible for anything to get damaged in transit. We then placed a second order as we were struggling to match the hinges and again, Mikael was on hand to answer questions and guide me through.

All in all, I was so happy to be able to upgrade my kitchen rather than replace it entirely and the service from Faktum was second to none.

We have recently refurbished our own kitchen as well as one of our parent’s kitchens. Both were old IKEA installs from about 15 to 20 years ago.

Good, personal service from Mikael and the Faktum team throughout with excellent attention to detail during the sampling and ordering process.

Excellent deliveries (well wrapped and protected) and the quality of the final product was great with the new doors fitting perfectly.

We were even able to get some non-standard doors made to match some of our own 'adaptations’ over the years.

Both kitchens look great and work perfectly.

Fantastic service very comprehensive and easy to use website the doors fitted perfectly and are of lovely quality, packaging was very robust as well

Customer service was spot on. It’s a bit challenging to measure and risk such an expensive purchase, but Faktum were always contactable and helped when things got confused.

Delivery was also a worry, but they explained when things would arrive. It was all well packed and everything came without any issues.

Our kitchen was transformed and looks the business now. Thanks Faktum

We needed to refresh a tired old Ikea kitchen from 20+ years ago, but didn't want the hassle or cost of replacing the entire cabinet set. In stepped Faktum! The website was super easy to navigate, down to the style, size, colour etc. Very straightforward to ensure the correct items were ordered. I had a couple of specific questions about a particular space and what options I had, and Mikael was very happy to jump on a call to discuss. Many items are made to order, so delivery took a couple of weeks, and arrived perfectly packed with FedEx. The doors themselves were better quality than the Ikea ones, and the kitchen looks superb! It was all very reassuring and I would not hesitate to use Faktum again. Highly recommended!

They were absolutely brilliant very helpful during the ordering process very good communication throughout by email and phone all in all 10 out of 10

We are super pleased with our new kitchen ccupboard doors! They came extremely well packed, and identified. There were no damaged or faulty items. The colours are exactly as the samples provided.
The price was much cheaper than a new kitchen!
I would highly recommend Faktum for anyone replacing ikea cupboard doors.
Thankyou very much!!

Great service, very responsive and very helpful with identifying the correct measurements and style of our kitchen cabinet doors and drawers. Delivery and quality as promised.
Almost a year on and it all looks great.

We've just updated our 20 year old ikea Faktum kitchen. Mikael at Faktum Ltd has been so helpful throughout ordering and fitting. Questions have been quickly answered, issues resolved, and the replacement doors look fabulous. We have a new kitchen for a fraction of the cost, with minimum stress, thanks to Faktum Ltd.

We bought a complete set of replacement Faktum unit doors and drawer front for our Ikea cabinets in 2023. I am not a joiner, but I installed the 37 items myself without any problems. The whole process from choosing, ordering, delivery and installation was clearly described and went exactly as planned. The kitchen has been much admired since then. Recently (Feb 2026) one of the doors of a corner unit was damaged by us, and we ordered a replacement. After receiving the order, Mikael Berg at Customer services phoned the UK from Sweden to give me more advice as to what exactly was required.
This is an excellent, reliable company who give personal attention to customers.
John Sommerville, Ayrshire, Scotland.

Excellent service and product. Arrived on time, well packaged and all as ordered. Would use again.

We decided to change our existing IKEA kitchen cabinet doors but found the size had been discontinued. Hubby found the Company Faktum who did the doors in the size required. From the start of our purchase to delivery I cannot praise Faktum enough. We were advised at every stage of the order and any questions we had were answered straight away. It made us feel very confident of the product if this was the service we were getting. They were delivered promptly and we are delighted with them. A special 'thank you' to Mikael in Customer services who promptly helped us with any questions/queries we had.
I would 100% recommend Faktum!!
Thank you

Excellent quality replacement kitchen doors arrived well packaged and delivered with speed.
Needed to increase cupboard doors so phoned Mikael who provided excellent customer service and sent out second batch as soon as he could.
Can’t fault Faktum Ltd will definitely use again.

I have received two replacement cupboard door from Faktum to fit our obsolete IKEA kitchen carcass. For everyone who are early adopters of IKEA kitchens their service is a godsend. They provide colour sample swatches to ensure a perfect colour match and supply the complete range of replacement doors and drawer fronts. Their communication throughout the ordering process was exemplary and the doors arrived well ahead of their projected delivery date. The shipping cost was quite high but the quality of the packaging was of the highest. I would recommend ordering all the replacements that you might need in one go to spread the shipping cost. Cannot recommend highly enough. If you need replacement doors for an IKEA kitchen look no further.

Accuracy and quality of product. Our order details checked by sales team. Goods arrived at the scheduled time and properly packed. Every item (around 48-pieces) exactly to specification and in excellent condition. 100% fulfillment!

Excellent service. They rang to doublecheck an element of our order had been correctly placed online. Delighted with the cupboard fronts. They fit perfectly in our oldies kitchen cupboards. We now have the equivalent of a new utility room. Thoroughly recommend.

Ordered 3 new Ikea Faktum doors. Communication was great with Mikael - quick, clear responses and good practical advice. Production and delivery quicker than expected, products well-packaged. And doors are excellent - fitted perfectly, and look great. Would definitely recommend.