Famiguard Reviews 32

FamiGuard Pro for iOS does not work as advertised. The features shown on the website are not actually available on iPhone without additional requirements that are not made clear at the time of purchase. When I requested a refund, the company refused. I would strongly recommend researching carefully before buying.

I used FamiGuard Pro for about a year and found it very effective for monitoring purposes — it worked exactly as advertised and was reliable throughout my subscription.

After I stopped using the service, my subscription renewed automatically and my card was charged, which was honestly my oversight. I reached out to customer support, and miss Sara responded promptly, understood my situation right away, and handled everything professionally. She processed a full refund without any hassle, which I really appreciated.

Great product and even better customer service. Thanks to miss Sara and the FamiGuard team for making this such a positive experience.

Unfortunately I was not able to use the product I purchased, due to a mistake of my own in reading the policy. However, when I contacted customer service about a refund, the agent, Maisie, was so very helpful! She knew the information and policies like she had just read them. She was kind and supportive in her replies, and tried to help me figure out how we could find a way to use the product. Although we were unsuccessful, she still encouraged that I could use the product if able until the end of the subscription, which she so kindly canceled for me quick and easy. Very refreshing to be in contact w a customer support agent like Maisie. I wish she worked for every company's service department!

Sara's customer support was second to none. Despite my misunderstanding she resolved my issues promptly and fairly

Customer service great, I spoke with Vera and she handled my issues like a pro! Wasn’t able to use the services though which is sad because it seems perfect. But Vera was able to process most of my refund quickly.

I had an issue and Vera was very helpful in solving it. The response was very quick. I am very satisfied with the service.

Maisie helped resolve my issue quickly.

Great tool to keep family safe. Very responsive and helpful support. Interacted with Sara who helped me very quickly to resolve issues multiple times.

Excellent customer service. Not a scam

Company is doing great by accepting its limitation to resolve an issue.

Although app is not working as its advertising, support team tried to help me withing their reach.

I think they should mention the app limitations for android 15 and above.

There are some issues in app that should be resolved and app should work as it s promised by team.

I will be happy to use this app, when they will fix some minor issues.

Special thanks to Rene for your help.

Thanks
Reyan Raj

After a little hassle installing the software, it now works perfectly! This wouldn’t have been possible without the tremendous help of Maisie, who guided me through the troubleshooting process with patience and expertise. Outstanding customer service—thank you, Maisie!

Sara you were so helpful with regard to my subscription issue. I got my refund within a day.
5 star service!
Thanks a lot

This is the best app work fine i like the service is fast thank you so much.

Thank you very much for the quick response and your cooperation in resolving the issue.

After a little hassle setting the system up it works really well, it would be good to have phone support but that said the email support worked well.

Rene was quick to respond to my questions and provide assistance.

Great work to monitor our growing kids. The more improvement could be if the app could save the recording of video calls on social apps.

Thank you Rene for your support and prompt reply on our email queries.

I’m very happy to share that the customer support team was extremely helpful and provided a quick resolution. I would especially like to thank Rene for her excellent support and assistance.