fashionette Reviews 

Ordered a pair of Axel Arigato trainers, size 8 UK - fashionette delivered size 7 UK trainers. Returning this product, the company doesn’t refund the postage & delivery fee - even though this erroneous delivery is their fault.

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Great service, always read the reviews and base my decision on this, what I wanted was not available any where else so I had to go for it and I’m glad I did, I received my item with good communication and pleased with my purchase

Terrible service....buyer beware
I returned a bag on 5th June via their chosen carrier UPS which went missing
Over a month and still no refund. When I ring or email asking why I am fobbed off with waiting to hear from UPS. UPS told me that they closed my case and refunded Fashionette on the 18th June!!
Disgusting service and still no refund

Avoid! Order number:#600310538

My husband ordered two items, Versace handbag and Moschino shoes. He hasn’t been provided with no tracking number, received only one item, shoes, on 30th April. The handbag was missing so he has contacted customer service in regards to that and they agreed to investigate. In a meantime, he has sent the shoes back as he changed his mind and they have confirmed that they have received them, which he has also proof of. There were no updates on handbag until 28th May, sending him a tracking number despite being one month later and proof of handbag being delivered somewhere in Bolton, while we live in Birmingham! When he contacted them, that he still doesn’t have a refund for the shoes despite them having it back for weeks, and in regards handbag being delivered somewhere else, he has been told they will investigate again. Today, he was provided with proof of delivery from 30th April which is however the proof of the original parcel which led him to contact them due to handbag missing, which was part of the order!!! So basically no progress!!!! They just go around in circles and obviously it proofs that they have absolutely no idea how to manage people’s orders and issues raised by shoppers can’t be successfully and timely resolved. Both items were supposed to be an anniversary presents for myself, which is now gone. Seriously unprofessional customer service and unpleasant experience, with no regards, just trying to cover their tracks. My husband is still waiting for his money back, as he has proof of original order placed, proof of confirmation of shoes being returned, and proof of handbag being delivered somewhere in Bolton which is clearly not our address. The shopping experience is frustrating, imagine spending lots of money for basically no items as one still hasn’t been refunded and the other one not even delivered in the first place. We expect having his money back! When we had similar experience with different companies, it was always easily resolved and money was refunded in no time, as mistakes can happen. However this company don’t even want to admit their mistakes or recompense, instead to make it easier for themselves they completely ignore refunding your money, send bogus tracking numbers weeks later to cover their tracks thinking that you are fool or will be so exhausted from them to even want your money back. And when everything seems to fail they perceive to send you a photo of the original incomplete parcel as proof your items were delivered like there is no problem, but forgetting that they have also sent a proof of handbag being delivered somewhere in Bolton few days ago! This company will try anything even lie to keep your money! They forget that in this day and age people keep proofs and screenshots of everything and even go to extent of recording voice calls. I would strongly suggest this to other shoppers as well !

AVOID AT ALL COSTS!
SHOCKING CUSTOMER SERVICE
I have just returned home to find you have sent MY parcel back to me which I have sent out for a refund! OVER A MONTH NOW CHASING MY MONEY!

This is RIDICULOUS now!! I am a month without my refund amount! NO reply from customer service. I have NO RETURN LABEL TO SEND THIS BACK! What is going on with fashionette!

I DO NOT WANT THIS! ITS NEARLY BEEN 30 days! You told me on the 17th of May the following:

We would like to inform you that the return of your order 600311243 arrived at our fulfillment center today.

Please note that the processing of a return can take **up to 8 business days (Mon-Fri, holidays excluded)**.

PLEASE CAN YOU FIX THIS ASAP! CAN YOU EMAIL BACK YOUR SOLUTION TO YOUR PROBLEM ASAP!

YOU GUYS HAVE CLEARLY PUT MY ADDRESS OVER MY RETURN LABEL THAT I HAVE SENT TO YOU!

UNABLE TO CALL OR SPEAK TO ANYBODY ON THE PHONE!

Would highly recommend.

Easy check out with efficient delivery.

Order number:#600310538

Wish I would of read the reviews before spending my hard earned cash.

OK so this sham of a company have no problem with taking your money but don't seem to understand that in return they are supposed to send your items😡

It's been almost 1month and still haven't received my items. I've tried calling they tell you that you will be contacted by email-STILL NOTHING so i tried emailing them-NO REPLY tried calling-NOBODY SEEMS TO KNOW WHAT THEY ARE DOING

YOU HAVE BEEN WARNED
TERRIBLE SHOPPING EXPERIENCE

DEAR FASHIONETTE
IF YOU THINK IM JUST GOING TO ALLOW YOU TO TAKE HUNDREDS OF POUNDS OF MY MONEY WITHOUT DOING ANYTHING YOU GOT ANOTHER THING COMING

This website who sells internationally has no only 1 English speaking customer service agent. Called them abs was told that only 1 English speaking person and told to call back in 5 mins. Called back several times and kept getting the same msg "only 1 English speaking person who is on the call and to call back in 5 mins". Not great for a company that sells internationally..

Very helpful company, I bought shoes that were made for the red carpet only but fashionette helped me and even offered money back and it wasn't even their fault. Thank you will use again.

Signup for 10% , but nothing was sent. From the beggining look doubtful.

Such a bad experience
No tracking details order hasn’t been delivered
No response from them.
No teaching update
Will never patronize this site again
Never

I haven’t recieved my order since I placed it and I am meant to travel with the order I paid for ups they only created a label and never shipped the order
I suspect fraud
This is very bad attitude
Will never buy again
Order number: 600309965
I contacted customer care they never respond
Never buy from them they are not sincere and they don’t deliver
I’m so sad

I am in the UK, I recently placed my first order with Fashionette. Great, no issues at all. The carrier is UPS, it took around 8 working days to deliver however delivery was free so I cannot complain. The product was genuine and I purchased at a fabulous price. I’ve just made my second purchase from their website and would not hesitate to recommend. Thank you Fashionette.

I placed an online order with Fashionette UK and paid. Next day I received an email stating that the order had been cancelled and a refund would be made, saying they couldn’t deliver to UK. I rang customer service for an explanation and received an email explaining that they couldn’t deliver to a North Yorkshire address near the coast. This is despite their website stating they deliver to all of the UK apart from NI & Channel Islands. No mention of other areas of the UK being excluded as well.
If you want to order from this company I suggest you get confirmation from them first on their ability to ship to you before you part with your money.
This really is no way for (an allegedly) international company to deal with its customers.

took a week to arrive. item packed beautifully. Wasn't sure if the item is authentic but Fashionette replied to me that all their products are from the manufacturer or from authorised sources so lets hope...

Purchased a pair of YSL shoes which came without a dust bag, authenticity certificate or stuffing within the shoes. I have never purchased a pair of designer shoes without these items. Concerned they are fake????

Do not buy from this company… absolute shambles order my mum some uggs for Christmas 3 weeks ago and still not turned up!!! Sent me the wrong tracking number that don’t exist and no 1 has got back to my emails……

I ordered a purse for a Christmas present on 20/11/23 and there was no sign of it 2 weeks later so on 4/12/23 I checked the tracking with UPS and it said that the location of the parcel could not be identified so I contacted Fashionette on the same day to query this and was advised that they would open an investigation with UPS. I then asked if the order could be cancelled and I could be refunded as I was concerned it wouldn’t arrive on time and was told the order couldn’t be cancelled and I could not receive a refund until the item was back with them - fair enough. On 12/12/23 I contacted UPS directly and they advised me that the item had been returned to the sender, so when I followed this up with Fashionette on 19/12/23 they advised that they had in fact received the item at the warehouse and that I would receive a confirmation of this along with a refund. It’s now 23/12/23 and I’ve received no email confirmation and no refund! Why wasn’t the refund process started as soon as the item returned to the warehouse? It’s completely unsatisfactory that I am yet to receive my refund when the item was sent back to the sender almost 2 weeks ago.

Ordered a £800 watch on the 6th December, stated delivery 12-14th December. That was plenty of time before Christmas, no sign of the watch, then given the 22nd, still no sign. Then apparently delivery is now going to be on the 28th December. So no Christmas present to give and no time to get something else. Cheers! Would never order again.