I had my favorite watch adjusted into a bracelet, and this was done right in front of me. The fit is now just right, and they even polished the watch before returning it to me.
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Lees wat reviewers zeggen
order placed on the 11th November (order number 600300509) still not received the item which has been paid for. Have e-mailed multiple times, with just one reply on the 29th November to be advised it... Toon meer
Bedrijf heeft geantwoord
Absolutely terrible experience with this company. I ordered a coach bag back in February this year, which rather frustratingly then came down in price the very next day. I therefore ordered a secon... Toon meer
Bedrijf heeft geantwoord
Placed an order on 31st October which has not been delivered. Advised when placing order it would arrive between 6th and 8th November and heard absolutely nothing from the delivery company. Sent Fashi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Winkel in modeaccessoires
- Koffer- en tassenwinkel
- Sieradenwinkel
- Lederwarenwinkel
- Schoenenwinkel
- Zonnebrillenwinkel
Over fashionette
Geschreven door het bedrijf
Handbags are our passion and we aspire to provide the best range of designer bags on our homepage. Here you can find all the relevant brands and collections, which are selected carefully by our style experts. We offer over 24.000 products from over 100 brands – including the most desirable luxury labels from all-over the world, many popular premium brands, as well as new designers. Whether you are searching for Michael Kors, DKNY, Liebeskind, George Gina & Lucy, Furla, Abro, Boss, Lancel, Etro or MCM – there are very few brands that you won’t find at fashionette.
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Contactgegevens
Schloss Elbroich, Am Falder 4, 40589, Düsseldorf, Verenigde Staten
- +44 2034990541
- service@fashionette.co.uk
- fashionette.co.uk
3,1
Gemiddeld
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I received wrong item No refund as of yet !!!
I received wrong item
I ordered a tan pair if sandals and received a black pair of boots !!!
No return labels inside
Was then emailed a returns label returned wrong item as arranged
Now Fashionette are saying they haven't received my return and it will not let me track and trace my parcel as stating its been delivered...
BEWARE!!!!
18 december 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
As already confirmed via email, your return was delivered on the 15th of December 2023.
We kindly ask you to give our customer service at least time to check and response!
Furthermore you have the tracking number of your return label, about which you can check the status of the return shipment on your own.
Best regards
your fashionette team
Absolutely terrible company
Absolutely terrible company! Do not order anything from them. Nothing on their UK websites mentions that you will have to pay import fees. On top of this, I have been trying to get refund for two months, as my goods didn’t even arrive. Customer service is completely useless. Previously they said that they will issue refund in 24 hours, TWO months later they keep saying they are trying to contact UPS. Which should not be my concern as I have not even seen the goods in the first place. I now have not heard from them for a week and are giving no indication if I can ever expect to see my money back. Worst service I have ever experienced.
On top of not providing service and continuing to give vague and generic answers, they provide misleading information in their Trustpilot responses. They stated in the response to my review that they will never ask for customers to pay import fee, when I have correspondence when their customer care representative asked in an email whether I paid the import fee. They also again state that they never refuse refunds, however, it has been two months now since I raised the issue and no answer has been given as to when I will get my refund. Does not sound like a company that cares about its customers.
16 december 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
We are sorry to hear about the delay in your delivery and apologise for any inconvenience caused by this situation.
Please be assured that it is not our intention to disappoint you.
Of course fashionette is delivering without any additional import fee and the mistake has been sorted out with the shipping provider already.
But we do politely ask for your understanding that aspects such as transport and delivery are carried out independently by the shipping partner which is why fashionette has no influence on these processes.
If by fault any fee were required and paid, you are welcome to send us a proof of payment and we will of course refund the amount.
fashionette has never refused the refund.
Nevertheless our specialist department is already in prioritised contact with the carrier in order to resolve your concerns.
You will be informed as fast as possible within the existing e-mail correspondence.
Kind regards
your fashionette team
Broken Pomises
I ordered a bag on 13 November for my daughters birthday on 16 December. Despite many promises the bag never arrived. I was assurred by fashionette it would arrive but it never did leaving me without a present
15 december 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
We are very sorry to hear about the delay in your delivery and apologise for any inconvenience caused by this situation.
Aspects such as transport and delivery are carried out independently by the shipping partner, which is why fashionette has no influence on these processes.
Nevertheless our specialist department is already in prioritised contact with the carrier in order to resolve your concerns.
You will be informed as fast as possible within the existing e-mail correspondence.
Kind regards
your fashionette team
Returned Item, Very Unhelpful Customer Service
Dropped my return order off at a UPS drop off point using the label i was given by Fashionette. I rang them on 8th December to find out why the tracking hadnt updated and where my money was, i was asked for proof of postage which i sent over. I am now been told the tracking number is now invalid! How can that be its the tracking number on the label they gave me!!?
I signed a declaration they sent me, then im told they will contact UPS, now im been told i have to contact them! Its their label so their responsibility.
I want my money back that im owed.
Dont buy from this company, if you return your order you will end up itemless and out of pocket!!!
12 december 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
We apologize for the inconvenience you encountered!
Aspects such as transport, delivery are handled independently by the shipping provider on whose processes fashionette cannot exert any influence.
Our customer servie has respond all your inquiries and informed you already that we have asked for a investigation.
You have been emailed a proof whereof it can be seen that there are no updated of your return shipment provided.
However our responsible department is already in contact with the shipping provider and will come back to you uncalled, once we receive any feedback.
Best regards
your fashionette team
Rude, unhelpful and arrogant customer service
I made a purchase valued over £200, I received no confirmation of purchase or receipt. I called up the company to try and deal with this and was told I was not on the system. They said they would look into it and send me a receipt, hours passed and I received nothing.
I then called up a second time to chase this up, the woman proceeded to tell me that I must have made a mistake and tried to blame me for a situation she couldn't explain. She was rude, arrogant, spoke over me and offered me zero explanations and told me she had other customers to deal with.
I will never buy anything from these people again. 100% recommend avoiding this company.
12 december 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
We are sorry to hear about the circumstances of your order.
We have also checked your concern and as already explained:
You have selected the payment by installment via PayPal. The transaction was not confirmed first, as PayPal was verifying the payment method. Since we have not received a payment confirmation, the order was cancelled automatically.
Also you have been refunded already. Please note that this was not any error on our part.
Best regards
your fashionette team
One month later still not refund for an…
One month later still not refund for an item that never even got delivered to my door. Spoken to customer service on 5 different occasions and been fed pure lies. Do not buy from this scamming company. Avoid and pay the extra elsewhere
22 november 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
First of all we would like to apologize for any circumstances.
After checking we were able to recognize that you are already in touch with our responsible department, which has also updated you on the status.
Also you were informed, that the refund was already advised and you have been offered a compensation for the inconveniences.
For futher questions we kindly ask you to reply to the already existing correspondence.
Best regards
Your fashionette team
Worst company and customer service
Worst company and customer service. Please don’t waste your time shopping with fashionette. My order was delayed by a week and when I contacted the company for some help they said it has nothing to do with them!
My order finally arrived the wrong size so I had to return. Which is taking a long time too. Have not received my refund yet. Please do not waste your time
7 december 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
First of all we would like to apologize for the inconveniences caused.
Since no order number or full name is available to us on this platform we cannot check your request any further.
We kindly ask for your understanding that if you have contacted our service team at service@fashionette.co.uk it can take a few days for replying in case of a high request volume.
You will receive an answer as soon as possible.
Kind regards
your fashionette team
Order not arrived
order placed on the 11th November (order number 600300509) still not received the item which has been paid for. Have e-mailed multiple times, with just one reply on the 29th November to be advised its being investigated, have chased again multiple times still no reply, trying to call the care line and no one answers the phone. If anyone can please help and reply to my multiple mails please.
11 november 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
Of course we do apologise for any inconveniences caused.
After checking we were able to recognise that our customer care team has reached out to you via e-mail and has contacted the shipping partner for you several times.
Aspects such as transport, delivery are handled independently by the shipping provider.
Therefore we kindly ask for your understanding, that fashionette has neither insight into this process nor direct influence on it.
Furthermore your parcel has been delivered today.
Kind regards
your fashionette team
Awful customer service
Awful customer service. Phones not answered. Important emails ignored. I would NOT recommend this company.
28 november 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
We are sorry to hear that you are not satisfied with our customer service.
After checking we were able to recognize that our customer care team has answered all of your e-mails within our service level.
For further inquires we kindly ask you to reply to the already correspondence.
Best regards
Your fashionette team
Have not received any product
Have not received any product after 10 days. According to UPS, they have not received the package yet from fashionette. Today I received an email from fashionette that my return has been received? Which return? I have not received any item! Now I have neither the bag I ordered nor the money it cost!
I guess it's easy to keep prices low when the goods don't exist
29 november 2023
Review zonder uitnodiging
Antwoord van fashionette
We refer to our previous reply:
Thank you for your feedback.
We do apologise for the inconvenience you have experienced.
After checking our customer service team has already sent you feedback by e-mail and offered you compensation.
Kind regards
your fashionette team
calling every day
calling every day - no answer- finally spoke with someone on Saturday- Sent an email on 22nd Nov- still waiting for a reply- ha- finally recieved my order after I chased up UPS and had to pay a fee.
I would NOT use this company again.
28 november 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback!
First of all we would like to apologize for the inconveniences caused.
Please be assured that it is not our intention to disappoint you.
Of course we deliver without any additional fee and for your next order you will not have to pay any further amount, as we have sorted this out with UPS already.
Please note that the refund will be made back on to the payment method you used for your order within 14 days.
Best regards
Your fashionette team
BEWARE BEFORE ORDERING
I ordered my bag from the .com website & selected my country of origin as the UK.
There was. no mention of Import duty until UPS arrived with my parcel.
If you live in a non EU country & select the UK when placing your order BEWARE as you will be charged Import Duty.
20 november 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
First of all we would like to apologize for the inconveniences regarding your order.
Of course we deliver without any additional fee and for your next order you will not have to pay any further amount, as we have sorted this out with UPS already.
After checking we were able to recognize that our customer service team has already contacted you.
We kindly ask you to reply to the already existing correspondence.
Best regards
Your fashionette team
Avoid
Same issue as previous reviewer. Placed an order a few weeks ago. Item has not been delivered. No response to my emails. Have raised a claim through PayPal. Avoid. Looks like a scam!
25 november 2023
Review zonder uitnodiging
Placed an order on 31st October which…
Placed an order on 31st October which has not been delivered. Advised when placing order it would arrive between 6th and 8th November and heard absolutely nothing from the delivery company. Sent Fashionette an email and tried phoning on several occasions and can’t even get a call answered. Be very wary of this company and ignore the positive reviews. AVOID FASHIONETTE!
17 november 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
We are sorry to hear that you did not receive a quick response to your enquiry.
There may be longer waiting times due to an increased volume of enquiries.
If you have sent a request to service@fashionette.co.uk our customer care team is keen to answer your enquiry as quickly as possible and provide you with the best possible assistance.
We do thank you for your patience.
Kind regards
your fashionette team
If i culd give Zero stars i would
If i culd give Zero stars i would. Purchased a bag over 3 weeks ago still not arrived . Have emailed and called and still have no response so have had no option but to contact paypal to deal with.
DO NOT USE THEM !!!!
3 november 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
We are sorry to hear that you had a negative experience with fashionette.
Delays may occur due to an increased volume of enquiries.
If you have contacted our customer care team via e-mail about service@fashionette.co.uk you do receive a response as fast as possible from monday to friday.
Since no order number or full name is given on this platform we are not able to check your request further.
Kind regards
your fashionette team
Avoid
Never answer the phones or email. They didn’t tell me there would be a customs charge, UPS card machine didn’t work on two seperate days, now I’m without £170 shoes I paid for and they provide me with a tracking number for UPS to track where my parcel has now gone! Terrible customer service I would avoid this site if you’re buying something expensive.
13 november 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
At first we do apologise for the late response on this platform.
We are sorry that you have encountered any inconveniences reagrding your placed order.
Please be assured that it is not our intention to disappoint you.
Of course we deliver without any additional fee and for a next order you would not have to pay any further amount as we have sort this out with the shipping company already.
If you are in contact with our customer care team via e-mail you will receive feedback as soon as possible.
Kind regards
your fashionette team
Excellent product
Product as described arrived on time nicely packed and very comfortable to wear. Couldn’t ask for anything more!excellent
29 september 2023
Poor customer service
I ordered some trainers and was sent the wrong size but have emailed and messaged on Instagram and no response so am currently stuck with trainers I can’t wear. Poor customer service.
6 oktober 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
We do politely apologise for the late response as well as for the inconvenience.
After checking your request we were able to recognise that the responsible department has sent you a response to your e-mail and has provided you with compensation.
Kind regards
your fashionette team
A gamble
I decided to take a gamble as I had been looking for the handbag I bought for a while now.
It's only been a week since I ordered but it has been dispatched. However, I have been told by UPS that I have to pay £16.50 in customs charges. Maybe I missed this when I was ordering but I thought an international company like this would soak up the taxes.
So I am stuck here with no bag and not much in the way of help from either customer services or UPS.
3 november 2023
Review zonder uitnodiging
Antwoord van fashionette
Thank you for your feedback.
We do sincerely apologise for the inconvenience you have encountered.
After checking we were able to recognise that your request is already in verification and we have contacted the responsible department again.
You will be contacted shortly.
Kind regards
your fashionette team
Amazing product and price
I never normally write reviews, but I am so impressed with the service I have received from Fashionette. I am normally quite cautious buying from online stores, but I decided to order a coach bag from here after reading positive reviews online. The bag was RRP £600 and I bought it for £280. I received it in 3 days from date of purchase and was updated the full time on when it had been dispatched and when to expect the delivery. The bag was carefully packaged with the Coach dustbag and all the additional labels. Amazing product at a fraction of the price compared to other stores. I will definitely use this website again!
27 oktober 2023
Review zonder uitnodiging
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