The project took a long time in planning throughout Alfie was great, at redesigning the planned layouts and making sure we found the best option. Eventually guided by the wonderful Ian from Constant H... Toon meer
Bedrijf heeft geantwoord
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We had delivery problems with DPD, but Fastwarm were very helpful and customer friendly when I contacted them. They helped to correct the issues and delivery was sorted. Our thanks to Rachel and th... Toon meer
Bedrijf heeft geantwoord
Easy company to buy from. I have placed several orders which have all been quick delivery. The customer service was excellent when I needed to ask questions about the product(s). I would not hesitat... Toon meer
Bedrijf heeft geantwoord
I've been using Fastwarm systems on many occasions and over few years. I'm especially grateful for decoupling mat that allows to simply push loose cable into the grooves. Company always deliver on tim... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Bouwmaterialenwinkel
- Verwarmingsapparatuur leverancier
- Ketel- en verwarmingsdienst
- Bouwwinkel
- Loodgieterwinkel
Info over Fastwarm Underfloor Heating
Geschreven door het bedrijf
We are the fastest growing online retailer of Underfloor Heating Systems in the UK.
Providing full kits and free bespoke CAD quotations in under 2 hours. We pride ourselves on being the one stop shop for all things underfloor heating.
www.fastwarm.comContactgegevens
Unit 13 Carnival Park, SS14 3WN, Basildon, Verenigd Koninkrijk
- 01268 744 479
- sales@fastwarm.com
- fastwarm.com
4,9
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
10/10
Fast, efficient and reliable service with every order.
Kept up to date throughout, follow up from customer service to ensure we were happy with products. 10/10
25 maart 2026
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your 5* review!
We’re really pleased to hear you found our service fast, efficient, and reliable. It’s great to know our updates and follow-up made a difference. We hope to hear from you again soon!
Kind regards,
Team@Fastwarm
Great service
Great service, very competitive prices, Sam was very helpful when we altered the design of our build, the new plans and price were turned around quickly, great turn around from paying for the products to delivery to site, I would highly recommend Fastwarm
7 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi John,
Thank you for your kind review!
We’re glad we could support you with the design changes and get everything sorted quickly. I’ll pass your feedback on to Sam.
Kind regards,
Team@Fastwarm
Second purchase ✨️
Fantastic grate customer service and very helpful
I recently purchased electric underfloor heating kit and wired it up worked first time no drama
This is my second lot
Thanks again
7 april 2026
Antwoord van Fastwarm Underfloor Heating
Hi Tony,
Thank you for your great review and for choosing us again!
We’re really glad everything worked perfectly first time.
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi Simon,
Thanks for your feedback! We’re glad the next-day delivery arrived right when you needed it! We hope to hear from you again soon.
Kind regards,
Team@Fastwarm
Keep sending wrong items
Haven't installed the heating yet so can't comment on that. But customer service is useless. First order received was missing two items including the heating mat. Then they sent the wrong mat – wrong size and power. One mistake is understandable but twice is just incompetent.
6 april 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your review.
We’re very sorry for the issues with your order and the frustration this has caused. Receiving missing items and then an incorrect replacement is not the standard we aim to provide.
While your enquiry came in over the bank holiday when our office was closed, we acted as quickly as possible once we reopened to investigate, arrange the correct items on next-day delivery, and organise collection of the incorrect goods.
We appreciate your patience while we resolved this and hope the replacement items meet your expectations. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
Team@Fastwarm
All relatively straight forward and…
All relatively straight forward and seemed cheaper than other products. As a DIYer doing it for the 1st time, some of the instructions weren't 100% clear to me which is the reason I've gone for 4 star not 5. Not actually turned it on yet but hoping for toasty warm toes soon.
20 maart 2026
Antwoord van Fastwarm Underfloor Heating
HI Simon,
Thanks for your feedback! We’re glad you found everything straightforward and competitively priced.
We appreciate your comments on the instructions and will take that on board to improve them. If you need any help getting set up, feel free to reach out—we’re always happy to assist!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your 5* review! We hope to hear from you again soon!
Kind regards,
Team@Fastwarm
Website easy to use
Website easy to use, prices really good
Delivery fast.
Excellent service five stars to little 10 stars +
24 maart 2026
Antwoord van Fastwarm Underfloor Heating
Hi Sanjay,
Thank you for the fantastic review! We’re delighted you found the website easy to use, appreciated our prices, and received your order quickly.
Kind regards,
Team@Fastwarm
Excellent service and prompt delivery
Excellent service and prompt delivery. Technical support brilliant. Not sure they understood properly my intention but all questions answered. Especially pertinent not to use duct tape retain heating wire in place. Looked up and it decomposes at designed operating temperature with adhesive becoming potentially a fire risk. Not advisable under a laminated floor.
Very satisfied customer
31 maart 2026
Antwoord van Fastwarm Underfloor Heating
Hi John,
Thank you for your kind feedback! We’re glad you were happy with the service, delivery, and support. We appreciate your comments and are pleased the safety advice was helpful.
Kind regards,
Team@Fastwarm
Thermostat settings technical support
Fast response to request to call and guided through process patiently and clearly
1 april 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi Doug,
Thank you for your review! We’re glad we could respond quickly and make the process easy to follow. We hope to hear from you again soon!
Kind regards,
Team@Fastwarm
Amazing service and product!
18 februari 2026
Antwoord van Fastwarm Underfloor Heating
Hi Oliver,
Thank you for you 5* review!
We are pleased to hear you are happy with the product and service.
Kind regards,
Team@Fastwarm
Exemplary Customer Service
Absolutely Top Drawer experience with the Fastwarm support team! An initial email contact was followed up with a comprehensive and personal telephone conversation, resulting in the resolution of my issue. I’ve not had much need to contact Fastwarm, but it’s good to know that the support is on the ball when I do!
31 maart 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi Alan,
Thank you for your kind words. We’re pleased to hear that your experience with our support team was both comprehensive and effective. We hope to hear from you again soon!
Kind regards,
Team@Fastwarm
Technical Query made simple
Toby in the Technical Team particularly very helpful and able to explain a Technical Question in a simple way
Thank you
31 maart 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your kind feedback! We’re delighted to hear that Toby from our Technical Team was able to help and explain things clearly. We’ll be sure to pass this on to him!
Kind regards,
Team@Fastwarm
Great advise and service
Great advise from Toby, highly recommend.
31 maart 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi Edd,
Thank you for your 5* review! We’re glad Toby could help and truly appreciate the recommendation.
Kind regards,
Team@Fastwarm
A++ customer service and support
A++ customer service and support. Im a DIYer and have spoken to 4 different members of staff about my project and order questions and they all where very friendly and helpful. I ordered the electric heating, underlay and self levelling compound and was so pleased how easy it was to use and install. Even the levelling compound bags have an easy opening design so no ripping the bags and getting the powder everywhere. The delivery time says 2 to 3 business day but all arrived the next day. I ordered more levelling compound bags as a separate order and again, next day delivery. Im very impressed with this company and will definitely be using there product again.
12 maart 2026
Antwoord van Fastwarm Underfloor Heating
Hi Marcos,
Thank you for your fantastic feedback! We’re really pleased to hear our team could support you throughout your project and that you found the products easy to use and install. It’s great to know the delivery exceeded expectations too. We truly appreciate your support and look forward to helping you again soon!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi James,
Thank you for your 5* review! We hope to hear from you again soon!
Kind regards,
Team@Fastwarm
New Heatmiser hub
I needed to buy a new hub for my heating and h/w, I spoke to Sam Sakizcioglu, he was knowledgeable and helpful, he also took my order. The price was very good and hopefully my order will arrive on the day promised.
28 maart 2026
Review zonder uitnodiging
Antwoord van Fastwarm Underfloor Heating
Hi Steve,
Thank you for your great feedback!
We’re glad to hear Sam was able to help and made the process easy for you. We appreciate your order and hope everything arrives just as expected!
Kind regards,
Team@Fastwarm
Throughout my all project most professional company
No faults, clear communication and amazing customer service from beginning to end. Highly recommended
28 maart 2026
Antwoord van Fastwarm Underfloor Heating
Hi Flavio,
Thank you so much for the kind words! We’re really pleased you were happy with the communication and service throughout. We truly appreciate the recommendation!
Kind regards,
Team@Fastwarm
Antwoord van Fastwarm Underfloor Heating
Hi,
Thank you for your 5* review!
We hope to hear from you again soon.
Kind regards,
Team@Fastwarm
Great price and fast delivery
I needed some self levelling compound to finish a job and ordered Friday afternoon and got delivery Saturday lunchtime - very impressive and at a great price as well. Excellent - will definitely use again.
27 maart 2026
Antwoord van Fastwarm Underfloor Heating
Hi Christopher,
Thanks so much for your great review! We’re really glad we could get your order to you quickly and that you were happy with the price too. Appreciate your support and look forward to helping again!
Kind regards,
Team@Fastwarm
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