I recently bought three dresses and two pairs of wide-legged cropped trousers from FatFace, and I’m really pleased with my purchase. Everything fits perfectly, and the quality is excellent. The orderi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... Toon meer
Bedrijf heeft geantwoord
Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... Toon meer
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We are regular visitors of this shop but was away for a while. When visited last week we met this lovely person who was extremely helpful but professional. He is an asset to your organisation. Grant,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, Verenigd Koninkrijk
- 01223 354794
4,7
Uitstekend
146 reviews
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Antwoord van FatFace - CAMBRIDGE 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with the service you've received.
Have a lovely day!
Take care, SK
Antwoord van FatFace - CAMBRIDGE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Iris Daisy Print Jersey Dress.
Good communication and fast delivery. The Iris Daisy Print Jersey Dress arrived safely. Thank you.
24 april 2023
Antwoord van FatFace - CAMBRIDGE 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with your purchase.
Have a lovely day!
Take care, SK
Friendly and helpful staff
I love shopping at Fat Face because the warm and friendly staff make the experience a pleasure. I find great clothes in the sales. The clothes are really good quality and very flattering. The welcoming nature of the staff means I spend more time in there and go on to spot more items I may have otherwise missed!
24 april 2023
Antwoord van FatFace - CAMBRIDGE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great helpful service
I ordered online on the app as my size was not in store.The young man on till was so helpful in assisting me to put my order through on my phone. Thank you for the great service I received
25 april 2023
Antwoord van FatFace - CAMBRIDGE 2
Good afternoon, Jennifer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cambridge store.
Take care, JB
I absolutely love this boilersuit…
I absolutely love this boilersuit however, I am only 5" 4' and I had to buy a long. It fits me perfectly.
Collection from store easy and very efficient despite it being a busy Saturday.
17 april 2023
Antwoord van FatFace - CAMBRIDGE 2
Good afternoon, FatFace customer
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new boilersuit and continue to enjoy shopping with us.
Take care, JB
Quality clothes at affordable prices
Quality clothes at affordable prices. Fast delivery.
13 april 2023
Antwoord van FatFace - CAMBRIDGE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Antwoord van FatFace - CAMBRIDGE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great customer service
Great customer service. Exchanging, ordering in, sending direct to my home.
12 april 2023
Antwoord van FatFace - CAMBRIDGE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I ordered something online which when…
I ordered something online which when arrived in store looked completely different. When I tried to get a refund the staff member accidentally charged me again, and though they tried to process two refunds after that point I have only received one. I’m now down £38 with nothing to show for that.
29 maart 2023
Antwoord van FatFace - CAMBRIDGE 2
Hello Hannah,
Thank you for your feedback. I am so sorry that this has happened. I have spoken to the store and confirmed that two lots of £38 have been refunded for you. These will arrive separately. I have contacted you directly with the references for both these payments so that you can provide these to your bank. I apologise again for the delay
All the best - KS
Antwoord van FatFace - CAMBRIDGE 2
Hello Sue, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Bring back in store children’s clothes
Great customer service as always in the Cambridge store but please, please bring back children’s clothes in store - we really miss it.
8 april 2023
Review zonder uitnodiging
Antwoord van FatFace - CAMBRIDGE 2
Hey there!
Thank you for leaving your review.
I am pleased to hear that you have experienced great customer service whilst shopping in our Cambridge store.
We are sorry that you have not been able to shop our kids collection in store, please be assured they are still available to purchase online! We offer free returns should anything not be as expected! I hope this helps.
Have a great day!
Take care, CT
Initially I ordered the wrong size coat…
Initially I ordered the wrong size coat and there was no problem getting a refund on a reduced item with no delivery charge. The replacement coat I got was really good quality.
24 maart 2023
Antwoord van FatFace - CAMBRIDGE 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
We went into the Cambridge store
We went into the Cambridge store. The man that served us was very helpful. He looked up the item online to see if was in stock and even wrote the item number down for me. He was extremely helpful x
24 maart 2023
Antwoord van FatFace - CAMBRIDGE 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great staff very friendly and helpful
Great staff very friendly and helpful. Only wish the shop could be bigger and hold more stock.
23 maart 2023
Antwoord van FatFace - CAMBRIDGE 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store and customer service crew. Have a lovely day! LB
Good product good price
25 maart 2023
Antwoord van FatFace - CAMBRIDGE 2
Hello, Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Good shopping
I saw a blouse online I liked but wasn’t sure it would suit me. I hate sending things back so it was great to find the blouse and buy it there and then. I also got some leggings which I hadn’t intended to buy but turned out cheaper than expected. Very pleased. I do prefer to visit a shop and see and feel what I am buying.
28 december 2022
Antwoord van FatFace - CAMBRIDGE 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Clothes are always a good quality
Clothes are always a good quality, even though somewhat more expensive, but they do last well. Shop assistants very helpful
22 december 2022
Antwoord van FatFace - CAMBRIDGE 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My experience was made very pleasant by…
My experience was made very pleasant by the greeting I received when entering the shop.The member of staff was very helpful and the shop was laid out nicely.Although Cambridge store is small plenty of choice for me.All in all a nice place to shop.
15 november 2022
Antwoord van FatFace - CAMBRIDGE 2
Hi Glynis, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have already written a stunning…
I have already written a stunning review of the service. I ordered the garment through my daughter, and paid for it!! I personally am not in a position to buy your goods, too old and too poor!
Please check your records, parcel arrived on 4/10/22
4 oktober 2022
Antwoord van FatFace - CAMBRIDGE 2
Hello,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
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