I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store. They both go over and beyond by being welcoming, professional, hard working and a shinning example of... Toon meer
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Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that... Toon meer
Bedrijf heeft geantwoord
Tried on the Elsie wide leg jeans in shop the perfect fit so ordered in another colour ( 5.5ft and regular length just right with trainers really hope won’t shrink in wash ) so comfy to wear . Ordered... Toon meer
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Beautifully made, well designed clothes. I do think the sizing is "off". As a size 10-12 in most outlets, I generally take an 8 at FatFace, so do factor in a bit of vanity sizing when ordering. I hav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, Verenigd Koninkrijk
- 01323 644359
4,7
Uitstekend
179 reviews
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I want to give a huge shout out to Zara…
I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store.
They both go over and beyond by being welcoming, professional, hard working and a shinning example of what FaceFace philosophy is about.
As soon as I entered the store, they were smiling and approachable.
Today they both were my personal shoppers, giving advice on my beautiful purchases.
Visiting Eastbourne FatFace after a hard week at work, is my retail therapy.
17 januari 2026
Review zonder uitnodiging
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order website
Easy to order website, simple collection process and excellent product.
7 januari 2026
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Disability Invisibility
We regularly go to Eastbourne, where our nearest Fat face shop is, so I asked for my purchase to be delivered there. This was a mistake on my part, as being in a wheelchair caused me to be invisible to the shop assistant, who was watching another assistant serve a customer, but stopped when another customer approached the till. This lady advised her of my presence, I was less than 4 feet away. Do you have a policy against serving disabled customers!
17 december 2025
Antwoord van FatFace - EASTBOURNE
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Eastbourne Branch staff and stock…
Eastbourne Branch staff and stock Great. Online they are a bit iffy to say the least. Their parent company Next who are next door to them in Eastbourne same applies except their online service is a total disaster.
So my advice use the shops and skip the online disaster zones
8 september 2025
Antwoord van FatFace - EASTBOURNE
Hello George
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Waterproof coat
Ordered online, very quick delivery to local Fatface store -not worn the coat yet but it looks fab on and bought at a great price
4 november 2025
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good customer experience
Easy to order and collect in store. Friendly welcoming staff when collecting. Good to be able to try on in store once collected. Lovely jumper, perfect fit, good quality.
19 oktober 2025
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered on line
Ordered on line, notified when ready for collection, collected the next day, can't fault it
29 september 2025
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I don't usually order clothes online
I don't usually order clothes online, but decided to do so, as there is a shop nearby where I could click and collect and return if necessary. In the event the trousers arrived punctually and fitted perfectly, so no need to return. Also very pleased with the quality.
15 september 2025
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It has not been delivered to the store…
It has not been delivered to the store for me to pick up yet..
5 september 2025
Antwoord van FatFace - EASTBOURNE
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good but with a problem
Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that all items are checked before dispatch. Staff in store helpful.
15 augustus 2025
Antwoord van FatFace - EASTBOURNE
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Great service , great clothes
Have bought 3 tops this year (all fashionable and well made) service in store was amazing
18 augustus 2025
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Swift & dependable
11 augustus 2025
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The woman who served me was rude and…
The woman who served me was rude and impatient! She seemed preoccupied and gave no eye contact or even crack a smile! She has blonde short hair, very tall with lots of tattoos
11 augustus 2025
Antwoord van FatFace - EASTBOURNE
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Beautiful casual clothes
Beautifully made, well designed clothes. I do think the sizing is "off". As a size 10-12 in most outlets, I generally take an 8 at FatFace, so do factor in a bit of vanity sizing when ordering.
I have done instore and click and collect purchases, and never any problems.
11 augustus 2025
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Absolutely delighted with my new fat…
Absolutely delighted with my new fat face "Sutton" Jeans. It's so difficult to find 100% cotton jeans with no stretch and these are perfect for me! Perfect length too and great fit. We're in sale so extra good value. Order was delivered to store for me to collect and I was keep informed well.
4 augustus 2025
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Efficiency
Friendly, helpful staff in Eastbourne, plenty of stock. I bought three tops, and tried a dress, but decided I needed the next size.
I sent away for the dress, and was impressed with the quick response and delivery.
10 juli 2025
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - EASTBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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