Very happy with my purchase of two pairs of summery t-shirts and shorts, ready for my holiday. I replaced these with similar items that I bought from Fat Face eight or nine years ago, which are o... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
In the shop, I found what I was looking for very easily as everything was clearly laid out. At the changing rooms, the assistant was polite, and helpful and made sure that I knew she would get other s... Toon meer
Bedrijf heeft geantwoord
I needed to try a larger size in a top I had bought. Incredibly helpful in the store. While I was there I found the perfect dress to wear at my first races at Newmarket. The dress was beautiful but... Toon meer
Bedrijf heeft geantwoord
Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Verenigd Koninkrijk
- 01603 622074
4,8
Uitstekend
253 reviews
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Perfect Jeans Kept, Easy Returns for extras
Ordered 2 pairs of jeans in different sizes to compare - size 10 fit perfectly - love them! Top unfortunately was too big and smaller sizes out of stock. I returned the extra pair of jeans and top to store and it was really easy to return. Shop Assistant was lovely too. Love Fatface! X
7 januari 2026
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I collected from store
I bought excellent quality pj bottoms in the sale for an excellent price. I got it dropped off in the store so it saved delivery cost as I know I would be going into the city. That was convenient.
6 januari 2026
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Everything I buy from you fits perfect…
Everything I buy from you fits perfect which is rare and the clothes are really well made.
4 januari 2026
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - NORWICH 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Very helpful staff
Very helpful staff, nothing too much trouble. Nice to have a smile and friendly greeting as you walk in the door.
4 januari 2026
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Awful Returns Policy
Bought some slippers as a gift which were unfortunately wrong size. As a gift I removed the price from the bottom of them when I tried to return them to the Norwich store I was told I was not able to return them even with my proof of purchase. What a disgrace!
3 januari 2026
Antwoord van FatFace - NORWICH 2
Hello Dan
Thank you for your review.
We can see that this has now been resolved in store.
Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff
Handbag arrived on time, Good quality and excellent price in Black Friday sale. Arranged to collect in store. Very helpful staff.
8 december 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered it online to collect
Ordered it online to collect. Fast and friendly service.
19 december 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Super efficient process
22 december 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Poor customer service
Part of my online order did not arrive on time to the shop and I was told rather than have the missing item from the shop - which they had - i had to return for the 2nd parcel. As I live an hour away and was not planning to come back to Norwich this was very inconvenient.
7 december 2025
Antwoord van FatFace - NORWICH 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
My fat face review
My experience on my fat face purchases. I was checking my emails and I saw fat face was having a quick sale so I gave it a look ended up buying five items. One was a jumper lovely and warm and well made. I bought a lounge wear long sleeved top which I liked so much I bought another three in different colours. Which got the approval of my wife so I know I done good 😂
1 november 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Prompt delivery of my order to the…
Prompt delivery of my order to the shop.
Staff are always so helpful and friendly. The quality of the items I've bought is really good.
27 oktober 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So easy to order
So easy to order. So pleased with my coat. Exactly as it was pictured. Lovely colour and fit very good. Delivered next day.
26 oktober 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful and friendly staff.
18 oktober 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Service is always great at the Norwich…
Service is always great at the Norwich store.
13 oktober 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just love my faux fur bodywarmer
Just love my faux fur bodywarmer it is just what I imagined it to be , the quality is excellent and it fits me just as I want it to , I would have liked it to be a bit longer in the body for it to be perfect , so maybe FatFace will do a fleece bodywarmer longer one next time and if they do I shall buy it for everyday use.
13 oktober 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very quick delivery and returns as well…
Very quick delivery and returns as well as good quality clothes. Will definitely be buying from them again.
6 oktober 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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