Very happy with my purchase of two pairs of summery t-shirts and shorts, ready for my holiday. I replaced these with similar items that I bought from Fat Face eight or nine years ago, which are o... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
In the shop, I found what I was looking for very easily as everything was clearly laid out. At the changing rooms, the assistant was polite, and helpful and made sure that I knew she would get other s... Toon meer
Bedrijf heeft geantwoord
I needed to try a larger size in a top I had bought. Incredibly helpful in the store. While I was there I found the perfect dress to wear at my first races at Newmarket. The dress was beautiful but... Toon meer
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Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Verenigd Koninkrijk
- 01603 622074
4,8
Uitstekend
253 reviews
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Great service and great quality
Always helpful and friendly in store and online platform easy to use, efficient delivery service or collection.
As well as recent items I purchased for my husband which I have to say are well made and lovely fabric with a quality feel to them, I have also purchased a few dresses for myself over the last few months, excellent fit, beautiful fabrics and design, the collection this summer was outstanding and the store in Norwich are always so attentive and helpful, have been an advocate of your products over many years and the items last well and always fit into fashion which is an achievement these days.
Keep doing what you do well.
4 september 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
After initially going to collect my cap…
After initially going to collect my cap and they couldn't find it, I visited a few days later and collected it with no problems.
I'm very pleased with my purchase.
22 augustus 2025
Antwoord van FatFace - NORWICH 2
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Great to order on line an know you can…
Great to order on line an know you can pick up at Next
16 augustus 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order on line …
Easy to order on line and the product arrived swiftly at our local store.
19 augustus 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality clothing at affordable prices.
11 augustus 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Disrupted collection and faulty order
My husband went to the Fatface store to collect the parcel and was told he needed to go to Next. To be fair, the email did state 'our Norwich Hayhill store' - thats the address of the Next store. But it is almost opposite the Fatface store and I missed the reference. Clearer indication eg 'our Next store' would be great.
The biggest problem came when we opened the parcel. We had ordered two pair of pyjamas , one for each grandchild. The boys pair was fine. The girls pair was the top only, it cannot have been checked before despatch. So my husband made a special trip returned to the Fatface store the following.
The staff there, as always, were super helpful and apologetic. The item is now out of stock and cannot be re-ordered. Our grandson has a new pair of pyjamas, our granddaughter does not.
12 augustus 2025
Antwoord van FatFace - NORWICH 2
Hello Rosemary,
Thank you for taking the time to share your feedback. We appreciate your comments regarding the collection location and will share them with the relevant team to help improve our communication. It’s great to hear our store team was able to assist you, and we’ll also review our dispatch process to ensure orders are checked more thoroughly in the future.
Thank you, LE
A great sleeveless top
A great sleeveless top made of good quality material. Very flattering cut. Many positive comments!
7 augustus 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality jacket and staff very…
Good quality jacket and staff very helpful and friendly
10 juli 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent company with fabulous clothes…
Excellent company with fabulous clothes although would like to see a petite range may be in the future?
3 juni 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delighted with recent purchases both…
Delighted with recent purchases both online sale trousers and instore top. very helpful assistant Andrea
31 mei 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
We really like FatFace
We really like FatFace. Their clothing, including t-shirts which I buy for my Husband and Brother, are a lovely quality and nice and soft.
The shop in Norwich is good and the staff are always helpful. We also buy online, which is really efficient.
1 mei 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Excellent online service
Ordered new cloths for holiday off website, easy & quick delivery, very happy as always with quality of garments
1 mei 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
I just love the pyjama bottoms
I just love the pyjama bottoms! :)
OK, the pique sweatshirt is good too. :)
And the nice helpful staff.
22 april 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always superb quality that will last. Not disposable ‘fashion’.
Very well made and fashionable clothing, with that bit of Fatface uniqueness. Clothes that always look good, and last.
19 februari 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from FatFace in Norwich
Great service from FatFace in Norwich, couldn't have been more helpful and responsive - thank you
16 februari 2025
Antwoord van FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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