I ordered some shorts back in August unfortunately they are too big for me. I thought I had kept the receipt on line but cant find it. The store in Plymouth said as I didn’t have the receipt I can ret... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My favourite shop, bought some jeans, great quality, good fit. Staff at Plymouth branch were lovely. Slightly pricier that some places but worth it, the quality, the way the garments are made, wash w... Toon meer
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Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... Toon meer
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I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, Verenigd Koninkrijk
- 01752 601589
4,7
Uitstekend
288 reviews
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Great experience
All staff in my local fat face store are so friendly and helpful. Always on hand with sizes or suggestions.
25 april 2026
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always a good experience with Fat face
Always a good experience with Fat face. Ordering is easy. Great products. Good choice. Good sizes. Love FF.
14 april 2026
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Store was shut
I had an email to say my order had arrived in store (plymouth)I went into collect but the store was shut for the day, with the price of fuel etc & parking charges so high i wasn't best pleased.
27 maart 2026
Antwoord van FatFace - PLYMOUTH 2
Hello Karen
Thank you for your review. We’re really sorry for the inconvenience caused when our Plymouth store had to close unexpectedly on the day you came to collect your order. We completely understand your frustration, especially with travel and parking costs.
We do hope that you’ve since been able to receive your parcel, and we apologise again for the disruption caused.
Take care, LE
Easy to wear.
Never disappointed with my purchases.
Timeless style been a customer since the early days
2 maart 2026
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Hooray size 22
Delighted to find a jacket to outdoor specifications in a size 22. Not many manufacturers have this size.
15 februari 2026
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Breakyard cargo trousers
I ordered online and collected from the Plymouth store
Good comms and all worked well. The assistant suggested that I could try them on in the store to save me a return trip if they did not fit.
The only reason for not giving 5 stars was the issue with stitching on the back pocket flaps which make them stick out like pigs ears.
19 januari 2026
Antwoord van FatFace - PLYMOUTH 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
I think the most important thing is the…
I think the most important thing is the staff. They are so friendly and helpful always have a smile for you. Makes you feel happy to visit the shop.
15 januari 2026
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great clothes and a good experience.
It was easy to order online from Fatface and collect from my local Plymouth shop. I like being given a choice of collection dates. My parcel arrived on time and the whole experience was pleasant and trouble free. (I do also enjoy purchasing from my local shop where I can touch the fabrics and try clothes on).
22 januari 2026
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and collect
Easy to order and collect. Exactly as I expected. Very pleased with my socks.
13 januari 2026
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It wasn’t a good experience in the shop…
It wasn’t a good experience in the shop in Plymouth, the fitting room wasn’t available 40 minutes before closing time. I couldn’t try on a few things and just walked away…
6 januari 2026
Antwoord van FatFace - PLYMOUTH 2
Hello Haly, thank you for your review. I am so sorry to hear that you were unable to try on the items you wanted. I understand this must have been frustrating. Please be assured we will be in contact with the store to find out why this was. Thank you for feeding this back. Take care, CM
I just love White Stuff clothing!!
I just love White Stuff clothing!!! Fantastic quality. The staff in the Plymouth branch are so lovely. Friendly and helpful.
4 januari 2026
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The clothes I received were a brown…
The clothes I received were a brown jacket full of long hair, and I really wonder if the clothes are sterilized after fitting !
18 december 2025
Antwoord van FatFace - PLYMOUTH 2
Thank you for taking the time to leave your review. We are sorry to hear that your item arrived in a poor condition. We trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE
Fast friendly service
12 december 2025
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love Fat Face clothes
Love Fat Face clothes. Great quality and lovely styles. Not the cheapest but well worth the money.
4 december 2025
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Really nice unusual t-shirts at a great…
Really nice unusual t-shirts at a great price. Quality is good and looks true to size. Perfect gift.
2 december 2025
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
friendly pick up in store in Plymouth
Easy to order, great price, really friendly pick up in store in Plymouth
11 oktober 2025
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
MEG P was a comensuate professional…
MEG P was a comensuate professional when asked directed me the the right area of the shop and handed the item in the correct size and had standby options - but they were a perfect fit. Her till work was seamless and her plesent manner made the whole experience enjoyable. Well done
18 oktober 2025
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Overwhelmingly good customer service
I was overwhelmed by the personal service i received today from Meg P and Kirsty. They were attentive, deeply knowledgeable about what they had in stock and they helped me identify what trousers would suit me best. I left with the right pair of trousers and more confidence in myself. I can't remember ever having better customer service in a Plymouth shop.
27 september 2025
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
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