FatFace - PLYMOUTH 2 Reviews 

Outstanding customer service from Kirsty at Plymouth Fatface today. I had been looking for some warm, smart casual work wear for ages ended up buying 2 beautiful complete outfits that will be long lasting, high quality and the fits are so comfortable. Thank you for your time and patience something many stores are definitely missing at times. I’ll definitely now be back to build my winter collection.

Excellent range of quality clothing for all tastes and ages. Professional staff also. I was served today by Grace in the Plymouth branch who was incredibly helpful in assisting with my purchase. Thankyou..

I purchased my 2nd pair of Christmas pyjama bottoms. They're so warm and comfortable, I love cotton.
100% Positive Friendly and helpful staff

I really like this company. The clothes are well made, sizing good and good quality. I shopped in FatFace Drake Circus, Plymouth today (11/9/25) and was served by Grace. Excellent service, helpful and cheerful as was her colleague. Pleasure to go there

Grace and Tom were very helpful and found me a very nice waterproof coat in the colour I wanted.

Everything about the store is good, the location, the amount of stock and especially the staff who are always knowledgeable, friendly and welcoming

Delivered on time to the store, easy to collect.

Great polite staff when I collected my order

Easy to use website, free delivery to local store and clear info about when the items were ready for collection - plus happy staff eager to help - and discuss Oriental cats!

Great, friendly service in the Plymouth store when I collected my order. Items were very good value and well made.

Love the fit and service.

Tried the white jeans on in shop to big so had to order on line for smaller size no problem had them delivered to shop very quick and hassle free .

Great customer service from Isabelle
Nothing seemed to much trouble. Was extremely helpful. Found what I was looking for by checking the stock room. Then proceeded to order the size I required and was professional and friendly throughout.
Many thanks

Went into the store today and the staff were friendly and welcoming upon entering.

I tried on some clothing and Lisa made me feel valued and was very complimentary towards me.

I would definitely recommend anyone to pop in.

The children’s dry robes were well made and great value for money. The girls love them.

Everything fitted my husband well. ( So often when bigger sizes are bought for stocky torsos, it is assumed the arms have to be as long as a gibbon's!) He wore items straight away. Colours look great together and on him.

Was kept informed as to when order was being delivered. If I had returned item it appeared straight forward. What more could you wish

I have placed two orders now online for instore collection. Dispatch was speedy, and on both occasions arrived quicker than promised. Communication was excellent. The shop assistant instore (Plymouth) was really lovely in every way and very helpful. The items I returned were processed efficiently and I received my refund within a few days as advised. My only criticism is that many of the sol-called ‘extra-long’ garments are nothing of the sort; so be prepared for disappointment if you are tall and slim.

I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended and I was not prepared to pay full price for a smaller size. Lovely and very helpful staff, beautiful clothes, expensive but then so is everything these days…

I always get excellent service from fat face whether in shop or online