Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
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Lees wat reviewers zeggen
Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... Toon meer
Bedrijf heeft geantwoord
Help from Christine. Understood I had big feet. Broad shoulders from weight training!! Gave me honest feedback and advice. Managed to get a nice outfit. Well done fat face on understandi... Toon meer
Bedrijf heeft geantwoord
This is a really inviting store from the moment you walk in. It's a really nice layout compared to other branches meaning you are encourages to take a purposeful walk through each section, easily find... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, Verenigd Koninkrijk
- 01933 358738
4,9
Uitstekend
297 reviews
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Very helpful staff
I went into the store at Ruston lakes looking for a jacket, Aimee went out of her way to look through the delivery that had just arrived and found what I wanted. The staff there are amazing. Thank you
5 december 2024
Review zonder uitnodiging
Antwoord van FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ashleigh was amazing
Ashleigh was amazing, very helpful, she checked stock for me and helped me look for more garments in my size. Thank you very much. An asset to the store.
14 november 2024
Review zonder uitnodiging
Antwoord van FatFace - RUSHDEN LAKES
Hello Emma
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Ashleigh was very helpful , positive and not pushy.
14 november 2024
Review zonder uitnodiging
Antwoord van FatFace - RUSHDEN LAKES
Hello Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - RUSHDEN LAKES
Hello Dot
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service at this…
Excellent customer service at this store. Christine served us and was extremely helpful when we queried weather there were different colours for some gents trousers. The experience at this store is second to none.
31 oktober 2024
Review zonder uitnodiging
Antwoord van FatFace - RUSHDEN LAKES
Hello there,
Thank you for taking the time to leave your review on our Rushden Lakes store. This is really great feedback, and I'll ensure it is passed to the team. Thank you, LE
Love fatface, my favourite brand
The clothes are just to my taste and the staff are so nice and friendly
29 augustus 2024
Antwoord van FatFace - RUSHDEN LAKES
Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - RUSHDEN LAKES
Hello Jon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returns and Purchases
Returned some trousers that were not long enough. Staff were lovely and processed a credit with ease. I also made some purchases whilst in store. Again swift and easy process. Love Fat Face clothing, wear well and look great at a reasonable cost.
20 augustus 2024
Antwoord van FatFace - RUSHDEN LAKES
Hello Lynn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful woollen tank top in a lovely…
Beautiful woollen tank top in a lovely rich olive green colour. It fits perfectly and I am just 5ft so great length. Can’t wait to wear it this weekend. Extremely happy with my purchase.
14 augustus 2024
Antwoord van FatFace - RUSHDEN LAKES
Hi Linda,
Thank you for your 5* review. I am pleased to hear that you are happy with your new item. Have a great weekend. Many thanks-AB.
FatFace Chinos
Ordered a pair of chinos that were on sale on the website and picked them up at their store at Rushden Lakes I was advised to do this by a member of staff at their Milton Keynes store - the chinos fit perfectly and are also budget-friendly
20 augustus 2024
Antwoord van FatFace - RUSHDEN LAKES
Hi Nicholas,
Thank you for leaving your 5* review.
I am pleased to hear that you are happy with your new chinos and the service you have received. Have a great day! Many thanks-AB.
Lovely staff
Ordered on line and collected from shop.
Staff always obliging even if you are browsing
5 augustus 2024
Antwoord van FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Antwoord van FatFace - RUSHDEN LAKES
Good morning, Pearl.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Broken bag
I had a bag that was faulty and returned it having stupidly lost the receipt. The ladies at the til were so helpful and managed to find my transaction from my bank card details. I bought new bag and got the exchange money off. Amazing service from Christine and Emily at Rushden Lake store. Really impressed! Thanks so much.
3 augustus 2024
Review zonder uitnodiging
Antwoord van FatFace - RUSHDEN LAKES
Good morning, Julie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Rushden Lake's store.
Take care, JB
Ordered online and easy to navigate…
Ordered online and easy to navigate website and collect from stores. Always friendly faces and an enjoyable experience.
24 juli 2024
Antwoord van FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Amazing customer service
I always seem to come back to Fat Face in rushden lakes. The service is always so good! Everyone is friendly from the moment you come in, Gabe and Chris are have help me find what I am after, from helping me choose what looks good. To sourcing the size I need. Thank you for your help ☺️
28 juli 2024
Review zonder uitnodiging
Antwoord van FatFace - RUSHDEN LAKES
Good morning Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Awesome Assistant Abi made a stressful experience into a satisfying positive one
I was shopping for my twin nieces abroad. Abigail, the most helpful and incredible assistant offered to try on both sets of trousers. Thank you Abigail, went shopping thinking would never find something suitable & came home with both pairs! THANK YOU ABIGAIL 🙏🏻🌺🙏🏻
20 juli 2024
Review zonder uitnodiging
Antwoord van FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear about the service provided in one of our stores! We hope you love your purchases, and we look forward to welcoming you back soon.
Take care. -GM
Great Experience
Great service, Great retail experience from your Rushden Lakes staff of Christie and Janini.
23 juli 2024
Review zonder uitnodiging
Antwoord van FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Antwoord van FatFace - RUSHDEN LAKES
Hello Marie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The team were so polite and helpful!
The team were so polite and helpful!
20 juli 2024
Review zonder uitnodiging
Antwoord van FatFace - RUSHDEN LAKES
Hello Lizzy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic service and help from the…
Fantastic service and help from the staff. I especially would like to thank Christopher for going above and beyond to help me get the correct item I was looking for from another store. Christopher phoned me to update me and let me know when my items was ready to collect. Really helpful and friendly staff at Rushen Lakes store. Thank you
15 juli 2024
Review zonder uitnodiging
Antwoord van FatFace - RUSHDEN LAKES
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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