I popped in to Fatface Totnes on Friday 22nd May and was served by the lovely Lisa, she was incredibly friendly and helpful, I love my new chinos! I always find the whole Totnes team a delight... Toon meer
Bedrijf heeft geantwoord
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We visit the FatFace Totnes store 2-3 times a year on our Devon breaks - visited today and as usual the store has plenty of quality items for both men and women. We chatted with Lisa after our purcha... Toon meer
Bedrijf heeft geantwoord
Visited the Totnes store today and was greeted by very friendly and helpful lady called Kate. She helped me choose some different styles to try on and was very professional throughout. Although I didn... Toon meer
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Attentive staff when I collected at Totnes in Devon. Jumper is lovely and soft and the colours are fresh in appearance. Personally I didn’t like the wide sleeves and the body of the jumper was ‘boxy... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
12 Fore Street, TQ9 5DX, Totnes, Devon, Verenigd Koninkrijk
- 01803 862272
4,8
Uitstekend
147 reviews
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Quickness off delivery
Quick delivery, goods wrapped well and correspondence good about parcel arriving
20 maart 2024
Antwoord van FatFace - TOTNES
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Antwoord van FatFace - TOTNES
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you find the crew in our Totnes store to be so efficient and courteous, I will be sure to pass on these comments to the team. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Helpful staff in Totnes branch
Helpful staff in Totnes branch. Black Anna cardigan is beautiful and the ideal length for spring/ summer midi/maxi dresses.
17 februari 2024
Review zonder uitnodiging
Antwoord van FatFace - TOTNES
Good Morning Sylvia,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Totnes Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Totnes Store
Ordered online and collected in-store at Totnes. Lovely and friendly staff.
8 december 2023
Antwoord van FatFace - TOTNES
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered great customer service in our Totnes store. I will be sure to pass on your comments to the team.
All the best, MM
Suede biker jacket in Dark Teal
Really helpful local Fatface shop, after my first order of this Sale item, went astray. They got my refund sorted out quickly. Then my second order attempt arrived very quickly, and is beautiful, smart and warm as it's lined. very good price reduction.
4 december 2023
Antwoord van FatFace - TOTNES
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you find the crew in our Totnes store to be so helpful in sorting your refund and that your second order arrived promptly.
Take care, MM
Antwoord van FatFace - TOTNES
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
Excellent service. Easy to order and collection was easy. The dress is lovely.
23 november 2023
Antwoord van FatFace - TOTNES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
Lovely easy to use website - unfortunately had to return items & the ladies in the Totnes branch were lovely really friendly & helpful
14 november 2023
Antwoord van FatFace - TOTNES
Good Morning Patsy,
Thank you for taking the time to leave us a review!
It's great reading such positive comments about our website and I am glad to hear you had a positive experience in our Totnes store, I will make sure this information is fed back to them!
We look forward to welcoming you back soon!
Kind Regards, JW
Really easy to order and try on in the…
Really easy to order and try on in the shop. Same the bag was plastic and not recyclable.
9 november 2023
Antwoord van FatFace - TOTNES
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you found ordering to be easy and that you had a pleasant experience in our Totnes store. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Really nice staff in the Totnes shop…
Really nice staff in the Totnes shop and some lovely clothes at the moment.
3 november 2023
Antwoord van FatFace - TOTNES
emily pettit
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Always a pleasure
Caroline and Cariad were so cheerful and friendly when I was shopping today. They put real energy in to helping their customers. Thank you for being there.
7 november 2023
Review zonder uitnodiging
Antwoord van FatFace - TOTNES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Our order came quickly and we were…
Our order came quickly and we were informed when arriving. Easy to return clothes to our local shop for no extra charge and the staff are always friendly and efficient. Love the idea of returning unwanted clothes via a thrift bag and receiving a voucher for this.
19 oktober 2023
Antwoord van FatFace - TOTNES
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us. Take care – KS
Easy as can be
22 oktober 2023
Antwoord van FatFace - TOTNES
Hello Melanie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Wrong top was delivered but the staff…
Wrong top was delivered but the staff in Totnes were brilliant.
27 september 2023
Antwoord van FatFace - TOTNES
Hello Penelope
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Just love shopping in FAT FACE
Just love shopping in FAT FACE. Also enjoy on line but not so keen on the web site only look for a item.
23 augustus 2023
Antwoord van FatFace - TOTNES
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Lots of helpful communication and the…
Lots of helpful communication and the staff at the Totnes store were fantastic and very helpful.
The tops were beautiful and super flattering.
22 augustus 2023
Antwoord van FatFace - TOTNES
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
I love Fatface however today I bought a…
I love Fatface however today I bought a cap in the sale I thought it was marked down to £5 the pen marked reduction wasn’t clear but on another cap it did look like a £5
At the till the person charged me £9
But she wasn’t sure
25 augustus 2023
Review zonder uitnodiging
Antwoord van FatFace - TOTNES
Hi there, thank you for taking the time to leave a review. If you would like us to look into this further, please do not hesitate to get in touch by emailing us at customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. All the Best – CD
Efficient service
Efficient service, to order online and collect instore.
Helpful staff too. X
23 augustus 2023
Antwoord van FatFace - TOTNES
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Antwoord van FatFace - TOTNES
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Very friendly and efficient
10 augustus 2023
Antwoord van FatFace - TOTNES
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Totnes store.
Take care, JB
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