The tiles are very good quality at a good price. The ordering, dispatch and delivery was smooth and efficient Would not hesitate to order from this business again
Bedrijf heeft geantwoord
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What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Toon meer
Bedrijf heeft geantwoord
I stupidly waited too long to order a tile edge during my bathroom Reno. So I called up & asked if there was any way I could rush the order. The woman on the phone immediately spoke to someone and mad... Toon meer
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Amazing one-stop shop with Sunday support! Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great qual... Toon meer
Bedrijf heeft geantwoord
4,7
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Sample service great
Sample service great
Contacted office as tile was out of stock ,sales contacted me with when they expected more
Arranged for my order to be collected ,service was excellent
23 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Beverley,
Thank you for your review — we’re so pleased to hear you had a positive experience with the team.
It’s great to know you were kept informed on stock availability and that everything was arranged smoothly for collection. We’ll be sure to pass your feedback on.
We appreciate you taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles
Quick delivery and helpful to buy tiles separately x Great service thanks
17 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Bonita,
Thank you for your review — we’re so pleased to hear you’re happy with the tiles.
It’s great to know the quick delivery and flexibility of ordering smaller quantities worked well for you. We’re glad the service met your expectations too.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Great tiles
Great tiles! They look awesome and have great slip resistance so ideal for outside.
11 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Mr Evans,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
It’s great to know the slip resistance and outdoor suitability have worked well for your project, and that they’ve created the look you were after.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Excellent!
Excellent. Great tiles and fantastic customer service.
12 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles and the service you received.
We appreciate you taking the time to share your feedback and hope you enjoy your tiles.
Many thanks,
Fayrouz Tile & Stone
Easy to navigate website
Easy to navigate website and huge range of tiles in terms of style and price
3 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Debra,
Thank you for your review — we’re really pleased to hear you found the website easy to navigate.
It’s great to know the range of styles and options stood out to you as well. We aim to offer a carefully curated selection to suit different projects and preferences.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Really happy with our tile purchase
Really happy with our tile purchase. Speedy delivery and well packed. All arrived fine. Would definitely buy from Fayrouz Tile and Stone again. Many thanks Phil
3 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Phil,
Great to hear everything arrived safely and that you’re happy with the tiles. Glad the delivery and packaging did the job properly.
We appreciate you coming back to us again and hope the finished space looks exactly how you had in mind. We will hopefully see you for your next project!
Many thanks,
Fayrouz Tile & Stone
Tiles delivered promptly
Tiles delivered promptly - a day early, even - and all as ordered. Happy to use again in the future.
30 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Louise,
Good to hear everything arrived as expected and even ahead of schedule. Glad it all went smoothly from order to delivery.
We’d be happy to help again when your next project comes around.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles
Lovely tiles, a discount and responsive customer service which ensured the right vehicle was sent.
31 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Tim,
Thank you for your review. We’re pleased to hear you were happy with the tiles and that the team were able to assist in arranging the appropriate delivery. It’s great to know everything went smoothly.
Many thanks,
Fayrouz Tile & Stone
We love our tiles
We love our tiles! Great service, great quality, would definitely shop again.
3 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear you love the tiles and were happy with both the service and quality.
We really appreciate your support and would be delighted to help again in the future.
Many thanks,
Fayrouz Tile & Stone
Excellent service
Excellent service very friendly and helpful. Speedy delivery and tiles as described.
3 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi James,
Thank you for your review. We’re pleased to hear you found the team friendly and helpful, and that your tiles arrived quickly and as described.
Many thanks,
Fayrouz Tile & Stone
Excellent service
From the young lady taking my order over the phone to the helpful delivery driver, they were both amazing.
My tiles have arrived safe and well, all checked no damages. Thank you very much excited to see my finished kitchen.
1 april 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Freda,
Thank you for your review. We’re pleased to hear the team were helpful from placing your order through to delivery, and that everything arrived safely with no damage.
We hope your kitchen comes together beautifully — it’s always an exciting stage.
Many thanks,
Artisan Tile Company
Product arrived on the date specified
Product arrived on the date specified
31 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Carl,
Thank you for your review. We’re pleased to hear your order arrived on the date specified.
Many thanks,
Fayrouz Tile & Stone
great service and lovely quality tiles
20 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear you were happy with the service and the quality of the tiles.
Many thanks,
Fayrouz Tile & Stone
Excellent
Excellent service and absolutely stunning tiles. We are delighted. Delivery was quick and great communication.
21 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Nikki,
Thank you for your review. We’re so pleased to hear you’re happy with the tiles and that everything from delivery to communication went smoothly.
We really appreciate your feedback.
Many thanks,
Fayrouz Tile & Stone
Absolutely beautiful tiles for my new…
Absolutely beautiful tiles for my new cloakroom. Bathroom fitter was very impressed with them.
1 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Heather,
Thank you for your review. We’re so pleased to hear the tiles look beautiful in your new cloakroom, and it’s great to know your bathroom fitter was impressed with them as well.
Many thanks,
Fayrouz Tile & Stone
Zellige oyster square Moroccan style tile
Received sample quickly and went on to order the tiles for my bathroom. Really lovely tiles and quick delivery. Great company would definitely use them again!
6 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Christina,
Thank you for your review. We’re pleased to hear the sample helped you make your decision and that the tiles arrived quickly for your bathroom project. It’s great to know you’re happy with them and that the process went smoothly.
We really appreciate your support and would be happy to help again in the future.
Many thanks,
Fayrouz Tile & Stone
Great experience
Great experience, collection in store saved me a fortune & the instore team were amazing
6 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Tom,
Thank you for your review. We’re pleased to hear you had a great experience and that collecting in store worked well for you. It’s also lovely to know the showroom team were so helpful.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles
Lovely tiles. Speedy delivery and well packaged. Perfect!
6 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Karen,
Thank you for your review. We’re pleased to hear the tiles arrived quickly and were well packaged, and that you’re happy with them.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles well delivered
Tiles arrived well packaged and the delivery driver placed them on my driveway as requested. Delivery was prompt and as advised. The tiles are beautiful and the colours and presentation as per the website.
2 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Fiona,
Thank you for your review. We’re pleased to hear the tiles arrived promptly and were well packaged, and that the driver was able to place them where you requested. It’s also great to know the colours and presentation matched what you saw on the website.
Many thanks,
Fayrouz Tile & Stone
Customer service was rude
Customer service was rude, blunt and unhelpful. Enquired about the option to return some tiles they still stock for a credit note outside of the returns window (hence asking for a credit note rather than a refund). Totally unopened, resaleable tiles. I was met with a blunt 'no'. Hasn't made me feel like shopping with them again, will look elsewhere for my replacement tiles.
9 maart 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Martha,
I’ve looked into your enquiry and read through the email correspondence and would like to clarify the situation.
This wasn’t a return request slightly outside the normal returns period, but for tiles purchased in 2024. Our returns policy has a defined returns window and, while we do try where possible to help customers who are only slightly outside that window — as we understand projects can sometimes run longer than expected — unfortunately we’re unable to accept returns or offer credit notes on orders placed several years ago.
One of the main reasons we cannot accept returns outside the returns window is due to tile batch variation. As we continually restock our tiles, new batches are produced over time. Once a new batch replaces an older one, tiles from the original batch can no longer be resold alongside newer stock due to natural variations in shade, tone and finish between batches.
In addition, the two tile ranges from that order are no longer part of our current collection and have not been stocked for quite some time. As these lines are no longer sold by us, they are not items we would be able to resell even if the boxes remain unopened.
Your enquiry was responded to promptly by our customer service team, who explained that a return would not be possible and apologised for the inconvenience. You then asked for the decision to be verified by a manager and, after receiving the same explanation, raised a formal complaint through the website. This was also responded to with the same information. At no point were the team rude — they replied promptly each time and simply reiterated the policy.
We always try to help where reasonably possible, including accommodating returns outside the window in certain circumstances. However, returning tiles from an order placed years ago, particularly for products that are no longer stocked, unfortunately isn’t something we’re able to accept.
Many thanks,
Fayrouz Tile & Stone
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