Feefo Reviews 

917
TrustScore 1 uit 5

1,2

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I left a positive, useful review for a product purchased from Halfords and they declined it because I apparently mentioned pricing or a competitor company. Er, no I didn’t, what are you on about? Wo... Toon meer

Beoordeeld met 1 van de 5 sterren

Terrible experience with Feefo. Halfords used Feefo to get my review of their products/service, while I put a comment regarding their delay, Feefo rejected my comment by simply saying "in the wrong ar... Toon meer

Beoordeeld met 1 van de 5 sterren

Non sono neturali, non pubblicano le recensioni negative. Ho acquistato un frigo Haier e dopo 3 mesi si è rotto, ho scritto una recensione con gli aspetti positivi e il problema che ho avuto ma è stat... Toon meer

Beoordeeld met 1 van de 5 sterren

Lavede en kunde anmelde af NOVASOL gennem Feefo. Min anmeldelse blev aldrig blevet offentliggjort. Måske fordi NOVASOL fik “meget dårlig omtale”. Er kun positive anmeldelser der åbenbart kommer frem.... Toon meer

Bedrijfsgegevens

  1. Reviewwebsite
  2. Mediabedrijf

Geschreven door het bedrijf

Feefo operates as a closed platform, meaning we ensure that only verified customers—those who have actually used a product or service—can leave reviews. This approach helps maintain the credibility and reliability of the feedback you see on our site. In contrast, open platforms allow anyone to submit reviews, which can sometimes lead to less reliable or biased feedback. We believe that by verifying customers, we offer a more accurate reflection of user experiences.


Contactgegevens

1,2

Zeer slecht

TrustScore 1 uit 5

917 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

1,2

Alle reviews

(917)

166 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Expert customer service

I called EVLO to see if they could help me out and to my surprise they did. I spoke to a lovely lady called Joanne. She went above and beyond my expectations to get me the best loan deal which has taken the weight of the world off my shoulders. From start to finish Joanne was thorough in every way possible. Explained literally everything to me. I cannot thank Joanne enough for putting a smile back on my face.

12 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Reviews screened - do not trust them

I was invited by Honda/Feefo to leave a review of the appalling service I received at Honda Grantham.
Feefo rejected the review even though it was technically correct, polite, and had no bad language.
DO NOT TRUST FEEFO REVIEWS THEY SCREEN THEM AND REJECT ONES THEY DO NOT LIKE. DO NOT TRUST ANY COMPANIES LIKE HONDA (UK) WHO RELY ON THEM FOR REVIEWS
Disgraceful behaviour - I shall never trust Feefo

10 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Rubbish reviews.

It’s impossible to leave a Feefo review for a holiday apartment that was double booked. So the owner is left unscathed and the customer’s holiday is ruined. Makes a mockery of the reviews.

2 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unreliable

I wrote a negative review, in detail and gave the company 1 star. When it was published, they gave the company 2 stars and edited it down to 3 sentences. The specifics had all been edited out.

6 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Censureret anmeldelse

Jeg har ligesom rigtig mange andre, lavet en anmeldelse via Feefo. Alt negativt blev censureret væk, så der udelukkende var de gode ting tilbage.
Lad være med at lave anmeldelser via Feefo. Dybt useriøst & Novasol får også en dårlig review for at samarbejde med dette firma. Stram op!!

1 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

As other reviewers have written

As other reviewers have written, I left a negative review for cottages.com and Feefo withdrew my review. I contacted them a number of times on order to try and get my honest review published but they sided with cottages.com who are their customer and left my negative review off the site. Completely dishonest behaviour and doesn't help future bookers/customers.

4 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Negative reviews disappear. Feefo is untrustworthy

I left a negative review to a business. My review disappeared within few hours.
Also another negative review left by another customer few days ago was also deleted.
This is very suspicious as even when I spoke with the business they were NOT concerned about the negative reviews (seems they knew it would be deleted). So Feefo is untrustworthy. Meaning bad businesses keep practicing poorly knowing Feefo will delete all the negative reviews.

3 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Rejected review without a proper reason.

Wrote a review for Bristol Airport Silver Zone car park. I said the service was excellent but that it was extremely expensive and that I had found an off-site alternative that was highly rated for about half the price. They rejected it because either a) I had named a competitor or b) I had provided details of pricing. What a waste of time!

29 mei 2025
Review zonder uitnodiging
Logo Feefo

Antwoord van Feefo

Hi Mr Deryck,

Thank you for bringing this to our attention. We understand your frustration and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines, such as mentioning competitors by name or sharing specific delivery experiences in a product-specific review area. This helps ensure that feedback remains helpful and compliant for all users. If you'd like to know more about our moderation guidelines and how it works, please visit here:https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating or the moderation decision, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

Beoordeeld met 1 van de 5 sterren

Twice review rejected

I’ve done thousands of reviews, that’s what I do consumer reviews, non paid. It took me ages to write a condense review of a holiday we had at Heron mead site via hoseasons. Hoseasons were excellent, so much so we have booked another two additional two holidays. The fault here lies with Feefo. There wasn’t anything untoward in my review, and luckily I copied my review for Trustpilot. I don’t know what kind of game feefo are playing here at all. Moderators have stated partial review was made not all, no explanation why it wasn’t printed. I do hope Hoseasons use a different platform, I will not waste my time and energy doing a 5* review to not be used.

Awful company.

27 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Morons email me for reviews at 2am…

Morons email me for reviews at 2am waking me up whilst phone is on silent but vibrating - no common sense at all! My phone is left on vibrate for emergencies not to be pestered about a recent product that I purchased!!

24 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Compare their reviews to other sites and you get the picture...

Just look at the reviews of various businesses on all other sites, collate the data and compare it to Feefo. Feefo is basically a shill company to ensure a company that has 2 stars elsewhere can maintain a perfect review record. They want people to jump through pointless hoops to give an honest review, then ensure it goes through your spin process to water down criticism. Who founded this company, Peter Mandelson?

I don’t find it “confusing”, as suggested by the patronising response from Feefo. I simply find it disingenuous. I used your service to leave a review, and had it, essentially, watered down and altered to the point it was not a true reflection of my experience - this was the only way you would allow the review. I’m sure there are a great many people out there faking reviews for fun…

5% is an astonishingly low amount of negative reviews when you consider people are MUCH more likely to leave a negative review than a positive one.

14 mei 2025
Review zonder uitnodiging
Logo Feefo

Antwoord van Feefo

Hi Andrew,

Thank you for sharing your feedback. We understand that seeing different ratings across various platforms can be confusing, and we want to clarify how our system works.

At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers who have a confirmed transaction with a business. This differs significantly from "open" platforms where anyone can leave a comment regardless of whether they’ve actually used the service. This verification process is why our ratings often provide a different perspective than sites that don't verify customers.

In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest to learn more about our moderation guidelines and how our process works to ensure every review is authentic and compliant.

We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.

Please feel free to reach out to us at support@feefo.com so we can look into this for you.

Best,

The Feefo Team

Beoordeeld met 1 van de 5 sterren

Feefo does not accept negative reviews

Feefo hat meine negative Bewertung eines Distributoren nicht akzeptiert mit dem Hinweis, der Händler - den ich angeben musste - sei nicht von der Bewertung abgedeckt. Dabei bezog sich meine Bewertung allein auf den schlechten Distributoren.
D.h. Feefo holt fadenscheinige Begründungen heran, um seine Kunden, für die sie Bewertungen organisieren, vor schlechten Bewertungen zu schützen - ganz mieses Geschäftsmodell!
Feefo does not accept my negative Review for their customer - their excuse: the dealer which I was forced to name in their form is not in their scope - but my Review was about the Distributor not at all about the dealer.
So Feefo does anything to safe their Customer from bad Reviews…

9 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Fake review site

Fake review site. I sent a genuine review about a product which was very poor and they only submitted part of the review (the part that wasn’t very critical) and rejected the other part (that was critical of the product) stated this was because I has put it in the wrong column. I asked for clarification and they have ignored the request. Obviously working for the appliance company and only publishing reviews that are positive.

3 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have to agree with many reviewers of…

I have to agree with many reviewers of how bad a review site this is. I gave a Hoseasons review, in general it was positive but I wanted to make a point regarding cleaning of a lodge. This section of my review was removed, ie re edited and published without my permission. I have tried to contact them and complain but just come up with dead ends . I think companies such as Hoseasons should stop using them.

30 april 2025
Review zonder uitnodiging
Logo Feefo

Antwoord van Feefo

Hi Mark,

Thank you for bringing this to our attention. We understand your frustration regarding your review and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating or edit the content of your comments without your involvement; our systems are designed to reflect exactly what you enter. We never delete reviews or specific sections simply because they contain negative feedback. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines, such as sharing a service or cleaning experience in a product-specific review area, or vice-versa. Our goal is to ensure feedback is helpful and compliant with these categories. You can visit here to learn more about our moderation guidelines and how it works: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments or reasons for the flagging of your original post. If you believe there has been a technical error or if you feel your review was published incorrectly, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

Beoordeeld met 1 van de 5 sterren

Scam site

Scam site - they remove reviews that are critical of products. They are only interested in getting money from the vendors and don't care at all about consumers. Do not trust anything based on Feefo reviews.

29 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Censurerer dårlige anmeldelser

Vi havde lejet et sommerhus gennem Novasol som var i rigtig dårlig stand. Vi skrev en anmeldelse om dette som Feefo valgte censurerer helt uden yderligere begrundelse. Jeg skrev tilbage og bad om et uddybende svar på hvorfor min anmeldelse var blevet bortcersureret hvilket de ikke er vendt tilbage med

16 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They will not stop sending me emails…

They will not stop sending me emails asking me to review a product that I purchased, even though I've already reviewed it. I never consented to receive review requests in the first place and really don't appreciate the repeated spam.

2 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Feefo is a PR exercise for misleading reviews and, most likely, lies.

The seller showed reviews on Feefo and says I will get an invitation to leave one. I never did and NONE of the relevant links on the Feefo website work so I cannot leave a review and warn others about poor quality and misleading descriptions on Woolovers. This is probably deliberate by both companies. Conclusion: Feefo is a PR exercise for misleading reviews and, most likely, lies.

14 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional efficient Auditor.

Our Organisation would like to express gratitude to Wynn Walker from Citation ISO Certification for visiting our Organisation to review our Annual Surveillance Audit.

Her time,professionalism expertise & valuable feedback was very much appreciated.
Thankyou Wynn

Wynn is a credit to CITATION she has an excellent wealth of knowledge & experience.

31 maart 2025
Review zonder uitnodiging

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