I left a positive, useful review for a product purchased from Halfords and they declined it because I apparently mentioned pricing or a competitor company. Er, no I didn’t, what are you on about? Wo... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Terrible experience with Feefo. Halfords used Feefo to get my review of their products/service, while I put a comment regarding their delay, Feefo rejected my comment by simply saying "in the wrong ar... Toon meer
Non sono neturali, non pubblicano le recensioni negative. Ho acquistato un frigo Haier e dopo 3 mesi si è rotto, ho scritto una recensione con gli aspetti positivi e il problema che ho avuto ma è stat... Toon meer
Lavede en kunde anmelde af NOVASOL gennem Feefo. Min anmeldelse blev aldrig blevet offentliggjort. Måske fordi NOVASOL fik “meget dårlig omtale”. Er kun positive anmeldelser der åbenbart kommer frem.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Feefo operates as a closed platform, meaning we ensure that only verified customers—those who have actually used a product or service—can leave reviews. This approach helps maintain the credibility and reliability of the feedback you see on our site. In contrast, open platforms allow anyone to submit reviews, which can sometimes lead to less reliable or biased feedback. We believe that by verifying customers, we offer a more accurate reflection of user experiences.
Contactgegevens
GU31 4HT, Petersfield , Verenigd Koninkrijk
- +44 (0) 203 362 4209
- support@feefo.com
- feefo.com
1,2
Zeer slecht
917 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unfair moderation of genuine reviews
Unfair moderation of genuine reviews
I submitted a factual negative review about a purchase from Currys after the item was delivered and inspected. Feefo partially rejected it, claiming the product had “not been received,” which is simply untrue.
After this, I checked Trustpilot and found many similar reviews describing the same issue — negative but genuine feedback being blocked using the same reason.
This raises real concerns about Feefo’s impartiality. A review platform should reflect all customer experiences, not just positive ones for paying clients.
20 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Neo Pavlou,
Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.
We are committed to ensuring that every voice is heard, provided it is directed to the right place:
Service vs. Product Reviews: A common reason a review is flagged as "not received" is when feedback about a delivery or service experience is submitted in a Product-specific review area. Our guidelines require these to be kept separate so that customers get clear, relevant information about both the item itself and the retailer’s service.
A Platform for All Feedback: We value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we do not filter out criticism for our clients.
Our Commitment to Integrity: Our goal is to ensure feedback is helpful and compliant. You can visit here to read our full moderation guidelines and see how we maintain an impartial environment for all consumers:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining the specific reason for the adjustment.
If you believe there has been a technical error or that your review was categorised incorrectly, please contact us at support@feefo.com so we can investigate this for you immediately. We are committed to fairness and transparency.
Best,
The Feefo Team
It appears that it is easier for a seller to have an unfavourable review removed than for a customer to share a negative experience.
From my personal experience, the Feefo process appears to enable sellers to challenge and temporarily remove negative reviews. In my case, after the seller reported the review, I was asked by the platform to provide documentation to verify my purchase. Once I supplied the requested evidence, the review was reinstated. However, it was removed again shortly thereafter, this time without any prior notification or explanation.
I firmly believe that prospective customers have the right to freely access and consider the experiences of individuals who have previously engaged with a particular seller. Transparency in published reviews is an essential element in enabling consumers to make informed decisions. Any practice that results in the disproportionate removal of negative feedback risks undermining public trust and may contribute to a misleading representation of customer experiences.
17 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Timaila,
Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers. This verification is essential to maintaining a platform that both consumers and businesses can trust.
To address your concerns regarding transparency:
Our Commitment to Honesty: We value and publish feedback regardless of the score. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, highlighting our commitment to showing the full spectrum of customer experiences, not just the positive ones.
Moderation Policy: Reviews are only temporarily hidden if they are flagged for a specific breach of our guidelines (such as containing personal data or being under a formal dispute). You can visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest to learn more about our moderation guidelines and how our process works.
Data Integrity: We take the integrity of our data very seriously. If a review was reinstated and then removed again without explanation, we want to investigate why that happened to ensure our process was followed correctly.
We would be happy to discuss the specific details of your experience and look into that merchant's profile for you. Please reach out to our support team so we can provide a clear explanation for the second removal.
Best,
The Feefo Team
Following my earlier review of Olaplex…
Following my earlier review of Olaplex Serum Oil, Feefo responded to my review and followed up with emails requesting more information. I had since purchased an authentic item from another company so took photographs of both items explaining the differences of a water based product compared to the oil and the details on the bottle. Needless to say, no response from Feefo so again advise you to avoid using them.
5 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Julie,
Thank you for your follow-up and for taking the time to provide such detailed evidence regarding your experience.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative—in fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings.
However, when a review involves serious allegations like a counterfeit or incorrect product, our moderation team often reaches out for more information to ensure the feedback is handled correctly and investigated with the merchant.
Our goal is to ensure feedback is helpful and compliant. To help get your voice heard and ensure your evidence is reviewed immediately, please contact us at support@feefo.com with your previous case number or the email address linked to your review.
This will allow us to investigate why your follow-up wasn't processed and resolve this for you right away.
We are committed to fairness, transparency, and the integrity of the reviews on our platform.
Best,
The Feefo Team
shills for their companies that pay them. Not impartial
A revolting company. Mere shills for their companies that pay them Feefo suppress any unfavourable comment. Pity anyone who believed their nonsense.
EDIT: I was requested several times to make a review by Feefo on Bristol Airport Parking. I wrote this negative review 4 different ways, and each time it was suppressed and not published. Believe nothing Feefo tell you about their impartiality. It's complete and utter nonsense. A worthless review company.
11 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Toby,
Thank you for sharing your feedback. We understand your concerns, but we want to clarify how our process works to ensure impartiality and transparency.
At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment. This system is specifically designed to prevent businesses from suppressing genuine feedback.
In fact, we never delete reviews simply because they are negative. In 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback regardless of the score. Reviews are only moderated if they breach our specific guidelines, such as containing offensive language or sharing a delivery experience in a product-specific review area.
Our goal is to ensure feedback is helpful, compliant, and most importantly honest. If you'd like to know more about our moderation guidelines and how the process works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We take the integrity of our data very seriously and are committed to fairness. If you believe a specific review of yours has been unfairly moderated, please contact us at support@feefo.com so we can investigate this for you immediately.
Best,
The Feefo Team
Any excuse not to post
Reviewed curry’s rather poorly due to them hounding their maintenance/care packages…
failing to deliver next day when promised, failing to have stock of anything but cheap tat.
Got an email from freefo for this review saying it won’t be posted due to “offensive language” because I use the term “BS” to describe the care product being pushed.
Absolute joke of a review site, not that trustpilots much better
10 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi, Ryan,
Thank you for bringing this to our attention. We understand your frustration regarding your reviews and want to clarify our process.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback in 2024, 5% of all reviews posted on Feefo were 1-star ratings.
Reviews are only moderated if they breach our moderation guidelines. This includes the use of profanity or certain abbreviations of offensive language. Our goal is to ensure feedback remains helpful and compliant for all audiences while still allowing you to express your dissatisfaction.
Additionally, reviews are often moderated if they mix service/delivery experiences (like next-day delivery issues) with product-specific feedback. If you'd like to know more about our moderation guidelines and how it works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team. If you adjust the language to remove the flagged term, your review can be published. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best,
The Feefo Team
Antwoord van Feefo
Hi Mufasa,
Thank you for your review and we're sorry you've run into difficulties using our platform. That’s not the experience we aim to deliver.
To help resolve this quickly, could you share additional details with us at support@feefo.com around your experience?
- The email address linked to your review request
- Any screenshots or error messages you encountered
- The approximate date/time issues occurred
Our technical support team will investigate and get this sorted as soon as possible. We want to ensure any service issues are addressed.
Best,
The Feefo Team
Removes your post as it doesn't suit their views
Well yet again Feefo think they can remove your posts then send an email stating what you should put in it. I'm sorry but that is not then my review. Stop removing reviews from your site, these are consumer reviews which aid other consumers to avoid dodgy companies.
5 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Treva,
Thank you for sharing your feedback. We understand your frustration and want to clarify our process regarding moderation and why you may have been asked to adjust your review.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback in 2024, 5% of all reviews posted on Feefo were 1-star ratings.
Reviews are only moderated if they breach our guidelines, such as sharing a service/delivery experience in a product-specific review area, or using language that flags our automated filters.
When we send an email suggesting adjustments, it is not to change your opinion, but to help you ensure the review meets the criteria for publication so that other consumers can actually see your warning. Our goal is to ensure feedback is helpful, compliant, and correctly categorised.
If you'd like to know more about our moderation guidelines and how the process works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for the email from our moderation team explaining the specific reason for the flag.
If you believe there has been a technical error or that your review was unfairly moderated, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best,
The Feefo Team
Confusing, opaque and not what a review site should be
Bought a Blomberg tumble dryer which was very poor. Feefo contacted me to do review. Did honest review which got a "perfect" on their form. They then contact me to say they will not publish it because "misleading or confusing" but don't say why. I contact them to ask for more details, but they do not explain why but simply point out that I can change my review (again, not explaining why I should) - i will not be looking at their reviews ever again as it seems (see other people's experience) that they have a problem with negative reviews?
9 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Neil,
Thank you for bringing this to our attention. We understand your frustration regarding your review and want to clarify our process.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback. In 2024, 5% of all reviews posted on Feefo were 1-star ratings.
Reviews are only moderated if they breach our moderation guidelines. Often, a "misleading or confusing" flag occurs if the written text contradicts the star rating (for example, giving a 5-star "perfect" rating but writing a very negative comment), or if a service/delivery experience is shared in a product-specific review area. Our goal is simply to ensure feedback is helpful and categorised correctly for other shoppers.
If you'd like to know more about our moderation guidelines and how it works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for the email from our moderation team explaining any necessary adjustments. If you feel our team didn't provide enough detail or if you believe there has been a technical error with how your rating was processed, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best,
The Feefo Team
Biased Hand Picked Reviews
Only hand picked reviews by the companies using feefo make the cut. If they fail you and provide crap service they don't send you a link to do a review. Utterly pointless review site, at least I'm able to review your trash service on a proper provider, Trustpilot.
30 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Bryn,
Thank you for sharing your feedback. We understand your frustration, but we’d like to clarify how our system works to ensure transparency.
At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers. This process is designed to prevent "fake" feedback, which is why our ratings can sometimes differ from open platforms where anyone can comment without proof of purchase.
It’s important to note that we do not allow companies to "cherry-pick" who receives an invite. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings. This demonstrates that we value and publish honest feedback from real customers, regardless of the score.
You can visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest to learn more about our moderation guidelines and the rules our merchants must follow regarding invite automation.
We take the integrity of our data very seriously. If you have a specific example of a merchant withholding an invite after a genuine transaction, we would be happy to investigate that profile further.
Best,
The Feefo Team
Das ist Fake.
Das ist Fake.
Habe mir div.Herrenhemden eines bestimmten Herstellers gekauft,super Bewertungen zwischen 4,7 und 4,9 von 5,0
Jetzt will ich die Ware bewerten,Bewertungen über Feefo.
Es besteht garnicht die Möglichkeit eine Bewertung abzugeben.
Frage mich wie die Bewertungen zustande kamen wenn man gar keine abgeben kann.
5 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hello Hans-Joachim,
Thank you for bringing this to our attention. We understand your frustration regarding your purchase and want to clarify how our process works to address your concerns about the ratings you've seen.
The reason you don't see an option to leave a review directly on our website is that Feefo is an 'Invite-Only' platform. To ensure all feedback is 100% genuine, we only allow reviews from verified purchasers. You should receive a personal invitation via email shortly after your purchase.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a delivery experience in a product-specific review area.
Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox (and your spam folder) for your review invitation. If you haven't received one, or if you believe there has been a technical error, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best,
The Feefo Team
Do not trust feefos reviews as they remove 1 star reviews
Had an awful experience with a company called west town cars, so I used feefo to earn people as they are selling death traps, feefo removed all 1 star comments, accused me of not giving enough evidence and that I sighted the consumer rights act....these people should be stopped, do not trust any review via feefo.
1 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Victoria,
Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment.
In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can go here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest to learn more about our moderation guidelines and how our process works.
We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.
Regards, The Feefo Team
This review platform is a farce!
This review platform is a farce!
Won't allow to post negative review on Auto Trader for a scam sale I been involved in. Absolute joke.
23 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Myosh,
Thank you for your feedback. At Feefo, we are an 'Invite-Only' platform, meaning we only host reviews from verified purchasers. This ensures every rating comes from a genuine transaction, which is why our process differs from "open" sites.
We value all honest feedback—in fact, 5% of all Feefo reviews in 2024 were 1-star ratings. We never block reviews simply for being negative.We take the integrity of our data seriously. To understand our process better, please visit: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
If you have a transaction reference, please email support@feefo.com so we can look into this for you.
Best,
The Feefo Team
No wonder why it has 1.3 stars from…
No wonder why it has 1.3 stars from honest and actual customers, and also why rubbish companies like Delonghi love lying review sites like Feefo!
Feefo sent me a link to review my De'Longhi coffee machine (a very recent, horrific experience), and when I wrote and submitted my review, you can guess what happened! Apparently, they only publish 5-star reviews! The following is what they emailed me. That's why I only trust "Trustpilot" for honest reviews.
"Hi Vahid, unfortunately we were unable to publish your review.
Our moderation team rejected your review for the following reason(s):
Reviews left in the wrong section of feedback form
The feedback about the product and/or service you’re reviewing is in the wrong part of the form.
Don’t worry, though. Get in touch with our Support team, to find out more. They’ll let you know if and how you can get your review published too. We’ve got a duty to you, other people, and our clients to make reviews as accurate and useful as possible.
View our moderation guidelines for more information."
26 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hello Vahid,
Thank you for bringing this to our attention. We understand your frustration regarding the moderation of your recent De'Longhi review, and we want to clarify our process.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. Additionally, we never delete reviews simply because they are negative. To provide some context, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, which demonstrates that we value and publish honest feedback regardless of the score.
Reviews are only moderated if they breach our guidelines. Our goal is to ensure feedback is organised so that it is as helpful and accurate as possible for other shoppers.
To help get your voice heard:
Update the form: Once the service feedback is in the service section and the product feedback is in the product section, your 1-star rating will be live.
Review our guidelines: You can visit here to see how our moderation works:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
If you believe there has been a technical error, please contact us at support@feefo.com so we can resolve this for you immediately. We are committed to fairness and ensuring your genuine experience is reflected on our platform.
Best,
The Feefo Team
DeLonghi
ehrliche (schlechte) Bewertungen zu delongi werden nicht veröffentlicht. sauerei
24 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Hans Treichl,
Thank you for sharing your feedback regarding your review. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms.
In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. We do not suppress negative reviews; however, we do ensure they are placed in the correct category (such as distinguishing between a product fault and a delivery issue). You can visit here to learn more about our moderation guidelines and how our process works: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile or the status of your specific review.
Best,
The Feefo Team
Reviews are censored and published without consensus
I was asked to write a review for a Haier washing machine. Apparently my review did not comply with the rules (like, I was mixing my review of the product with my review of the service). Instead of letting me change it, Feefo published partially and a critical review became a favourable one. Asked them how to edit it, they send me back at the original link that does not work. Do not trust.
8 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi M.L.,
Thank you for bringing this to our attention. We understand your frustration and we want to clarify how our system handles mixed reviews.
Feefo does not, and cannot, manually edit the text of a review or change a customer's star rating. Our systems are designed to reflect exactly what you enter. We never "censor" negative feedback to make it look favourable; in fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, proving that we value and publish honest, critical experiences.
When a review contains both product and service feedback in the wrong sections, our moderation team may flag the non-compliant part. Because product and service ratings are treated as separate entries, it may appear that only one "favourable" part was published if the other part was flagged for a breach of moderation guidelines. We aim for accuracy, not censorship.
To help get your full voice heard:
Please contact us at support@feefo.com so we can manually reset your feedback link. This will allow you to resubmit your full review with the comments in the correct categories.
Learn more: You can visit here to learn more about our moderation guidelines: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We are committed to fairness and want to ensure your genuine experience is recorded exactly as you intended.
Best,
The Feefo Team.
Feefo est un site mensongère...
Feefo est un site mensongère qui ne publier que les avis totalement positive!
Bande de malonnête, ne vous inquièté pas, les gens on compris qui vous êtes 😁
17 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Supermega You,
Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment.
In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest to learn more about our moderation guidelines and how our process works.
We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.
Best,
The Feefo Team
My review was genuine against Halfords
My review was genuine against Halfords. They decided it was in the wrong category. You sent it me I reviewed it. You denied it because it was negative. You only accept good reviews. It’s a shame because if I see Feefo on a website I’m going elsewhere.
17 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Graham,
Thank you for bringing this to our attention. We understand your frustration regarding your review and want to clarify our process.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback in 2024, 5% of all reviews posted on Feefo were 1-star ratings.
Reviews are only moderated if they breach our guidelines, such as sharing a service or delivery experience in a specific "Product" review area. This ensures that shoppers looking for product quality aren't seeing feedback meant for the courier or the store staff, and vice versa.
Our goal is to ensure your feedback is helpful, compliant, and most importantly visible.
Check Your Inbox: Please look for an email from our moderation team. It will explain why the review was flagged and provide a link for you to make any necessary adjustments so it can be published.
Technical Support: If you believe there has been a technical error with how your rating was recorded, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
Learn More: If you'd like to know more about our moderation guidelines and how the process works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We are committed to fairness and transparency, and we want to make sure your genuine experience is shared correctly.
Best,
The Feefo Team
Dodgy as only allows positive feedback
1 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi there,
Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment.
In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can read the blog post below to learn more about our moderation guidelines and how our process works.
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.
Best, The Feefo Team
I have come to the personal opinion that the Feefo review process may not be honest.
UPDATE______ UPDATE
Since posting the review below as of 08/01/2026 I have discovered that on its own review site Feefo has seemingly removed all the text in my review leaving only my posting name and the date of purchase of the item in the headline.
Worst of all it has changed my single one star to a 5 star ranking
UPDATE END ______ UPDATE END
I submitted a review of a Currys' product purchased from Currys which highlighted flaws with the product
I was sent a message by Feefo saying thet my review was submitted under the wrong section so would not be published until I edited my submission (see copy of message below). In the message Feefo stated that it was replying "ON BEHALF OF CURRYS" and used the Currys logo in its reply.
I checked this claim and THE REVIEW WAS SUBMITTED UNDER THE CORRECT SECTION so I am unable to "EDIT" it under a different section. The only way I can edit it is to REMOVE THE CRITICSM of the Currys ' product.
I have sent several emails to Feefo with screenshot evidence that the review has been submitted correctly. Feefo has not addressed this issue or come back to me and has not published my review.
In the light of these facts I have come to the personal opinion that the Feefo review process may be flawed and in the worst case may not be honest.
I would welcome an explanation from Feefo about this and am happy to change my personal opinion if Feefo demonstrates that the evidence I have submitted that shows my review has been correctly submitted is wrong of false.
UPDATE______ UPDATE
Since posting review below as of 08/01/2026 I have discovered that on its own review site Feefo has seemingly removed all the text in my review leaving only my posting name and the date of purchase of the item in the headline.
Worst of all it has changed the single one star raking to a 5 star ranking
UPDATE END ______ UPDATE END
RESPONSE TO FEEFO ____ START
After around 20 weeks of my leaving a review Feefo has respond.
My personal view of its response below is that it is an attempt by Feefo to "whitewash" my complaint and position itself as a concerned organsition. I do not hold that view as my personal experience makes me beleive otherwise. At the time of my leaving my review I had in fact contacted feefo (but not withough dificutly) and after much effort and waiting for a response sent it the details it now requests - NOTHING HAS HAPPENED
The facts are plain I left a one star review about one of its clients. The Feefo system seemngly changed this review by deleting the bulk of my text leaving only an insipid non crtitacl comment and changed my 1 star rating to a 5 star rating. At NO TIME DID FEEFO ATTEMPT TO CONTACT ME. MUCH WORSE I CAN FIND NO WAY TO EASILY DELETE THE FALSE REVIEW.
HENCE MY PERSONAL BELIEF IS THAT FEEFO'S REPSONSE BELOW TO MY NEGATIVE REVIEW IS MORE LIKELY MOTIVATED NOT BY A DESIRE TO MAKE THINGS RIGHT BUT MORE BY A DESIRE TO DEFEND ITS IMAGE BY USING THE RESPONSE TO ESTABLISH SOME POSITIVE PR NARRATIVE SO AS TO COUNTER MY NEGATIVE REVIEW.
RESPONSE TO FEEFO ____ END
THE EMAIL SENT BY FEEFO ON BEHALF OF CURRYS
"Feefo separates feedback into two sections: a service review and a product review. It appears that some of your service-related comments were submitted under the product section or vice-versa, which may be causing confusion.
You can easily edit and resubmit your review by using the same link you originally received to leave feedback. This will allow you to place your comments in the appropriate sections so everything is displayed correctly.
If you need any assistance with this, feel free to let us know.
Thank you for helping others.
On behalf of Currys"
29 december 2025
Review zonder uitnodiging
Antwoord van Feefo
Hi there,
Thank you for your review — and we're sorry you've run into difficulties using our platform. That’s not the experience we aim to deliver.
To help resolve this quickly, could you share a few details with us at support@feefo.com?
The email address linked to your review request
Any screenshots or error messages
The approximate date/time the issue occurred
Our technical support team will investigate and get this sorted as soon as possible.
Thanks again for highlighting this — your feedback genuinely helps us improve.
Best wishes,
The Feefo Team
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