I purchased a torch from fenixtorch 9 years ago. Last week it stopped working after use on 12 hour shifts 4 times a week. I contacted customer support at fenixtorch to ask if they do repairs/if th... Toon meer
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Lees wat reviewers zeggen
What a great strong beam of light! Arrived perfectly on time and in perfect condition. I love the ability to recharge rather than having to change batteries. The buttons and charge lights take some ge... Toon meer
Fast delivery for free, great headtorch have used at both work and running impressive battery life and seems a lot better made than other popular brands u have used! Battery mounted at front which is... Toon meer
Very fast delivery (actually would have preferred slower but cheaper). My second of these torches, they're pricey but well made and unlike the cheaper ones the contacts seem to last. I particularly li... Toon meer
Bedrijfsgegevens
Over Fenixtorch
Geschreven door het bedrijf
FenixTorch.co.uk is the UKs premier supplier of Fenix LED Torches since 2007.
Stocking the full range of Fenix Torches plus a wide selection on batteries, chargers and accessories.
All items are held in stock and orders placed before 3.30pm Monday to Friday are dispatched the same day.
Based in Somerset England, FenixTorch.co.uk uses Royal Mail for UK deliveries so there is no waiting around for couriers.
Telephone: 01460 240336
Email: sales@fenixtorch.co.uk
Contactgegevens
Verenigde Staten
- fenixtorch.co.uk
4,9
Uitstekend
913 reviews
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Excellent service order one day and…
Excellent service order one day and delivered to the Highlands within 48 hrs. Really impressed by the quality and build for Fenix torches.
16 oktober 2024
Top notch service
Top notch service. Very fast dispatch, very well packaged items, no issues at all. Been using this company for years on end. You get what you order, in mint condition, fast!
16 oktober 2024
Ordered two torches
Ordered two torches, to compare side by side, as you can't buy them on the high street.
Very quick next day delivery 5***** from me well done fenix uk
25 september 2024
Review zonder uitnodiging
All round solid experience
Good customer service, speedy delivery , fantastic product.
5 september 2024
Brilliant product
Brilliant product
What a fantastic company...these head torches are amazing. So bright and easy to adjust on the move. Would highly recommend
21 augustus 2024
Review zonder uitnodiging
Quick delivery great product thanks
16 augustus 2024
Owesome product
Owesome product . I discover Fenix on you tube chanel Wyprawy Leona . This Polish guy explores mines etc. He always spoke highly about Fenix . when I saw fenix in action I could not resist . I like usb charged devices very handy for me . IM very happy from my purchase. Fenix simply the best choice in those dark days.
8 augustus 2024
Sent an email asking about a product…
Sent an email asking about a product and got no response, sent another asking about sponsorship for an RNLI event no response. I’ll stick with my LedLensor signature instead of trying their HP35…
LedLensor customer service is amazing
No the reason for a bad review is I got no response from my emails. Yes I did ask if you would be interested in sponsoring an event in one email but you didn’t say no, you did not reply. Precious mail asking about battery life and guarantees were also ignored.
11 augustus 2024
Review zonder uitnodiging
Antwoord van Fenixtorch
We have no record of these emails, and if I'm reading this correctly the reason for the bad review is for not agreeing to sponsorship?
Quality headtorch
Order came quickly and the headtorch is absolutely fantastic.
Brilliant brightness and the Boa adjuster makes this the best fitting headtorch I’ve ever owned
28 juni 2024
Prompt processing of order
My order at 11am on 4th June was delivered 1pm on 5th June by Royal Mail 24 hr service, so must have been dealt with very rapidly by your staff.
Very well packaged and prompt what more could I ask for. Thank you.
4 juni 2024
Recommended
Although there was a slight hiccup, this was sorted out promptly and efficiently. Very good communication and fast response. Recommended and will definitely use them again
7 mei 2024
E28R v2.0
E28R v2.0 - good quality, prompt delivery, small and relatively light weight as required and appears to give the advertised light output. Overall just the job.
30 april 2024
Excellent Customer Service
I purchased a torch from fenixtorch 9 years ago. Last week it stopped working after use on 12 hour shifts 4 times a week. I contacted customer support at fenixtorch to ask if they do repairs/if there would be any warranty.
I received an email within an hour or two with instructions on how to fix my torch as well as how to do some general maintenance.
I would have purchased a new torch from them however despite losing a sale they have kept my torch going hopefully for another 9 years.
10 april 2024
Review zonder uitnodiging
Excellent quality products.
Excellent quality products with first-class delivery service.
Great shopping experience.
27 maart 2024
Bright torch, great battery life
Great torch, super bright. On a recent night run only 2 runners’ torches lasted the whole run: both Fenix HMR-T 65 v2. Quick delivery, too. Highly recommend.
25 maart 2024
Very happy with purchase was the…
Very happy with purchase was the cheapest place online for what I want!
Excellent communications and fast responses to issues.
They are an honest, easy to deal with company.
17 maart 2024
Review zonder uitnodiging
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