I have not received my fire pit yet, but so far these guys are amazing. Great knowledgeable sales, quick to answer the phone and a can do, want to help attitude. Same experience with customer servic... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very pleasant experience with the salesperson. They offered the best price I could find on the market, and the item was delivered within just three business days of purchase. It arrived securely packa... Toon meer
The customer service was great and the stove was shipped out quickly. The delivery driver from Fed Ex Freight was a complete ass. Had an attitude from the moment he pulled in. Next time I order someth... Toon meer
Rating is post order, pre delivery. Reached out to confirm stock on a stove as I am also scheduling the work to have it installed. Darrel responded promptly, asked if I wanted any of the attachments w... Toon meer
4,5
Uitstekend
175 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Perfection
Easy to purchase and shipping was short with extremely well packing for my wood stove. It arrived in perfect condition, flawless. Extremely happy.. Thank you guys.
11 november 2025
Antwoord van Firepitsurplus
Marc, a wood stove arriving flawless and packed that well is the experience every customer deserves. The excitement of firing it up for the first time makes all of it worth it. Really appreciate you sharing.
Antwoord van Firepitsurplus
Michelle, a fire pit that actually delivers on what you were hoping for makes the whole experience worth it. Enjoy every fire.
Antwoord van Firepitsurplus
Abe, service is what keeps customers coming back and we take that seriously on every interaction. Really appreciate you sharing.
Firepitsurplus is the best!
Love my new fireplace! Looks amazing, gives off great heat, and totally upgraded my living room. Super easy process and great customer service!
1 november 2025
Review zonder uitnodiging
Antwoord van Firepitsurplus
Gianna, a fireplace that actually transforms a living space and performs well through a full heating season is exactly what we focus on delivering. Really happy the whole process was smooth from start to finish.
Products are AMAZING!
Communication was fast, easy and friendly. The packaging was very professional and shipping was fast! Highly recommended!
10 juli 2025
Review zonder uitnodiging
Antwoord van Firepitsurplus
Chris, professional packaging and fast communication are two things we genuinely invest in across every order. Really appreciate the recommendation.
Antwoord van Firepitsurplus
Stanley, we spend a lot of time making sure our pricing reflects the actual value of what we sell. Good to know that landed the right way for you.
Antwoord van Firepitsurplus
David, two short sentences covering everything that matters. We appreciate you taking a moment to share.
Great communication as well as expert…
Great communication as well as expert packaging. Also, quick shipping. Received woodstove in less than a week after placing order. Freight Co was a pleasure to work with and the driver was top notch.
24 oktober 2025
Antwoord van Firepitsurplus
Richard, when a wood stove arrives in under a week and the freight driver actually makes the whole delivery a good experience, every part of the chain worked. That combination is rare and we genuinely appreciate you calling it out.
Easy sales, free shipping
Easy sales process. Rayden Ramkisson was friendly and super helpful. His attention to the customer is excellent. He even sent me a form from the manufacturer of the wood stove I purchased so that I could take advantage of a special promotion, and then called me 2 days later to follow up. Although there was a hiccup with the shipping, it was entirely the fault of the shipping company, not Fire Pit Surplus. And for free shipping, it was a hell of a deal.
8 oktober 2025
Antwoord van Firepitsurplus
Kyle, Rayden tracking down a manufacturer promotion and following up two days later to make sure you actually used it is exactly the kind of attention a wood stove purchase deserves. Really appreciate you noting where the shipping hiccup actually came from. That kind of honesty means a lot to us.
After years of my wife wanting a fire pit…
We ordered our concrete fire pit and despite the long shipping estimate it showed up significantly ahead of schedule. It was well packed and loaded on a palette, which was 400lbs total. The shipper hung around while we removed the packaging and inspected for damage, but it arrived in perfect condition. Setup was easy and we were up and running in 45 mins including leveling and tearing down the packaging.
The fire pit itself is solid, looks phenomenal, and is a massive positive addition to the ambiance of our patio. Outstanding experience!
9 oktober 2025
Antwoord van Firepitsurplus
Thank you for sharing your experience Erik! We're glad everything went smooth.
good people to talk to on the phone
good people to talk to on the phone. They all seemed very nice
5 oktober 2025
Antwoord van Firepitsurplus
Thank you so much Dino! Means a lot. We strive to be the best fire pit company out there.
Quick delivery and everything was just…
Quick delivery and everything was just right. Installed and working perfectly!
28 september 2025
Antwoord van Firepitsurplus
Keith, installed and working perfectly is the ending every order should have. Short, sweet, and exactly what we aim for. Thank you.
delivered as promised wind guard and…
delivered as promised wind guard and steel cover for elementi andes fire pit table
2 oktober 2025
Antwoord van Firepitsurplus
The wind guard and steel cover for the Elementi Andes fire pit table arriving exactly when promised is the kind of detail that matters when you have been waiting on a full outdoor setup. Good to know it all landed right.
Ordering the fire pit was a breeze
Ordering the fire pit was a breeze. I ordered it in Sunday night and Friday morning it was in my backyard! The instructions for receiving the fire pit were so helpful. It’s beautiful and exactly what we wanted.
2 oktober 2025
Antwoord van Firepitsurplus
Stephanie, a fire pit ordered Sunday and sitting in your backyard by Friday morning is not something every retailer pulls off. The receiving instructions are something we put real thought into and it is great to know they actually helped. Enjoy every fire.
Great Responsive Customer Service
14 september 2025
Antwoord van Firepitsurplus
Responsive customer service is what keeps people coming back to Fire Pit Surplus over any other option. Thank you for trusting us with your business.
Delivery was timely and efficient
26 augustus 2025
Antwoord van Firepitsurplus
Sherman, timely and efficient is exactly how every delivery from Fire Pit Surplus should feel. Appreciate you taking a moment to share that.
Everything turned out perfect!
We wanted to send a final set of pictures showing how amazing everything turned out! The fire pillars and fire pit are perfect and provide us with a great view as well as extending our usability of the swim spa and deck year-round! We couldn't be happier! Thank you for the great products and the excellent support! We'll recommend you to everyone!
1 november 2024
Review zonder uitnodiging
Antwoord van Firepitsurplus
Steve, fire pillars and a fire pit working together to extend your swim spa and deck season year-round is one of the best outdoor setups we have heard a customer put together. Sounds like the whole space came together exactly right. We would love to see those final pictures. Thank you for recommending Fire Pit Surplus.
Excellent From Start to Finish
We run a boutique hotel and needed outdoor fire pits that looked great and lasted. Fire Pit Surplus delivered. Their team helped us pick the best models for our space and budget! Highly recommend!
6 augustus 2025
Review zonder uitnodiging
Antwoord van Firepitsurplus
Hursh, boutique hotels need outdoor fire pits that hold up through real guest use and still look sharp season after season. Happy the team helped find the right fit for your space and budget. Fire Pit Surplus would love to be your go-to as the property grows.
Pottery Works 48”…
Super happy with the Pottery Works 48” firebowl in natural concrete with lava rock. The bowl is the centerpiece in our backyard space with seating and side tables surrounding it. Roasting s’mores was the highlight of one of our evenings as well as drinking wine with friends and watching the fire. Customer service was friendly and answered all my concern about installation and weight.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Firepitsurplus
Kay, a Pottery Works 48" firebowl in natural concrete with lava rock as the centerpiece of your whole backyard, s'mores going, wine poured, friends around it. That is the entire reason we do what we do at Fire Pit Surplus. Thank you for painting that picture so well.
Great buying experience
The staff kept in contact throughout the process. They worked with me to schedule delivery around our travel schedule.
Also, it was the best price I found for the Drolet!
Delivery went smoothly and painlessly
15 juli 2025
Antwoord van Firepitsurplus
Joe, working around your travel schedule and still landing the best price on a Drolet wood stove is a combination that does not always come together this cleanly. Really happy it did. Enjoy it.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.