Firepitsurplus Reviews 

From the initial selection to the customization to the several follow up emails between customer service and myself, this was a great experience from start to finish. Consistent updates and communication from customer service about progress and shipping, and prompt responses to my inquiries. Delivery driver, while associated with another company, was very polite and helpful. Firepit looks perfect and is exactly what we wanted. Top notch all around! Thank you!

Fire Pit Surplus is almost assuredly a simple drop shipper. They’ve applied to be a dealer from a number of manufacturers and built a spiffy website, but don’t seem to have much if any actual hands-on experience.

They have an address somewhere in Wyoming. It’s a web host / tech incubator.

The second you sign up or purchase anything from them, they’ll start sending you barrels full of spam email from their “Founder”. As a Founder, she’s completely invisible on the internet, probably because she’s fabricated.

I had a massive run around from this company. I’d never buy anything from them ever again. Instead I walked into a brick and mortar store and ordered the item of interest. They said they hear about this kind of thing all the time in the outdoor supplies and furniture market. I don’t know how you’d go about dealing with any sort of after sales issue with a shadow company.

Just received it today. Thank you

We installed the Dimplex Ignite XL 74" in our living room a few months ago, and honestly, it’s one of the best home upgrades we’ve made. The flame looks surprisingly real — way more convincing than I expected from an electric unit. The Multi-Fire XD® flame effect gives it that warm, natural glow, and I love being able to change the flame color to match the mood or season.
Installation was straightforward (we recessed it into a 2x6 wall), and the edge-to-edge glass gives it a sleek, modern look that really elevates the space. I also appreciate how the controls are hidden — it keeps the design clean. The heat output is impressive too, especially with the Heat Boost feature, which comes in handy on chilly evenings. And when we just want the ambiance without the heat, that’s an option too.
The "ice ember" bed adds a nice sparkle without being too flashy, and it stays cool to the touch, which makes it a safe choice with kids around. Overall, it’s stylish, easy to use, and adds that cozy vibe we were looking for — without the hassle of gas lines or venting.
Highly recommend if you're looking to add both form and function to a room.

Customer service helped me figure out which fire pit would ship fastest. Got it in a week. Super happy with how it turned out!

I received a beautiful fire pit from Firepit Surplus. The price was great. Customer was stellar, keeping me informed every step of the way. I had a few questions about different models before ordering and Tiffany was prompt and super helpful. I can't recommend them enough!

Loving our new fire pit table - great quality and fantastic customer service answering our questions. Thank you!

All around had a great experience!

It looks awesome and works great. Setup took 10 minutes. Fire Pit Surplus was great to work with from start to finish.

We ordered a concrete fire pit and it totally transformed our patio. The best part? Their team actually helped us pick the right size based on our space. Great customer care

Everything I have ordered from Firepit Surplus has been amazing! Better than expected. It’s rare to get this level of customer service online. They helped every step of the way.

Came on time, well packed and looks amazing in my yard. One of the best pits I've seen. No complaints at all.

I bought a gas powered patio heater for my mom in Michigan from them and it works great. I even had a little issue with shipping and i reached out to support and they helped me out with changing the address. Mom loves it too!

The amazing service forced me to write this review !!
Tiffany was really kind and I just can't recommend this company enough !
Totally in love with my Hampton fire pit.

Great! Works even in NJ
I thought that these propane fire pits were mostly for mansions in California but guess what, they also work great in a regular back yard in NJ. End of the summer when temperature gets lower and we don't feel like starting a wood fire, it's extremely pleasant to press a couple buttons and have a nice fire going while having a drink by the pool. And the dog loves it too. Thanks Tiffany for the quick delivery and good deal.

Ordered a fire pit from Fire Pit Surplus and it’s hands-down the best fire pit I’ve ever owned. High quality, easy setup, and their customer service was quick, helpful, and genuinely cared. Will definitely be coming back!

Redoing my backyard and they had a couple options I really liked. Easy ordering process. I did have a question and customer service was helpful. My firepit now looks great. Super sleek.

This is by far the best fire pit I’ve ever purchased. It arrived faster than expected and looks even better in person. Customer service was super friendly and kept me updated the whole time.

I had an excellent experience ordering from Firepitsurplus! The website was easy to navigate, and I found exactly what I was looking for. My fire pit arrived on time, well-packaged, and in perfect condition. I was especially impressed by their customer service; they were quick to respond to my questions and helped me choose the best model for my space. It's rare to find a company that combines product quality with top-notch support. Highly recommend!!

The fireplace came exactly as pictured and I’m in love!! The owner, Tiffany, was very responsive and answered all of my questions. I highly recommend to anyone looking for the fireplace of their dreams for a fair price!