Lies. Nothing but lies. I placed an order on May 23, 2024 for two Prism Hardscapes Ibiza 31" Fire & Water Bowls. June 21, 2024: Email from Matt from Customer Service: "This order i... Toon meer
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Lees wat reviewers zeggen
Buying experience was superb from online order placement to delivery to set up. Communication with Fire Pits USA was perfect—just enough. We love the warmth and glow the electric fireplace adds to the... Toon meer
searched the web for the Napolean wheel upgrade...very limited availability, very long lead times when availability existed, and shipping quite expensive! an agent @ Fire Pit reached out by phone to m... Toon meer
We ordered 2 fireplaces and the sales rep ordered the wrong products. We haven't been able to resolve this issue with the company, despite over 100 emails and phone calls to attempt to return these in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fire Pits USA is a leading online store that specializes in providing high-quality fire pits and related accessories. With a commitment to offering the best products and exceptional customer service, Fire Pits USA has quickly become a trusted source for outdoor enthusiasts and homeowners looking to add warmth and style to their outdoor living spaces. At Fire Pits USA, you'll find a wide selection of fire pits, ranging from classic wood-burning designs to contemporary gas-powered models. Each fire pit is crafted with the finest materials and attention to detail, ensuring that it will provide years of reliable use and enjoyment. In addition to fire pits, Fire Pits USA also offers a range of accessories to enhance your outdoor experience, including grills, cooking tools, and covers to protect your fire pit from the elements. With a dedication to customer satisfaction, Fire Pits USA is proud to offer fast, reliable shipping and a hassle-free returns policy. Whether you're a seasoned outdoor enthusiast or just getting started, Fire Pits USA is your go-to source for high-quality fire pits and accessories.
Contactgegevens
121 S. Tejon Street Suite 201, 80903, Colorado Springs, Verenigde Staten
- 8553006766
- support@FirePitsUSA.com
- firepitsusa.com
3,4
Gemiddeld
110 reviews
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Very pleased with everything
Item shipped promptly, excellent packaging, perfect condition when delivered. Now installed, just beautiful. Very pleased with everything.
1 december 2022
Awesome fireplace and ease in ordering
Sales rep helped me place my order and after hours and gave me an additional discount on top of a good price, which excludes sales tax: don’t get that on Amazon, where I purchased my first fireplace, Highly recommend.
15 november 2022
My Touchstone is amazing!
My Touchstone, The Sideline 6080011 60" Recessed Electric Fireplace, was delivered timely and the install went perfect. It's an awesome unit. I would definitely recommend if you are looking.
14 november 2022
Returning Item
Was able to give me a return code pretty quickly. I did have to reach out a couple times.
10 november 2022
Antwoord van Fire Pits USA
Hi Natalie! Process of return and refund takes time. We are currently working on this and assure you that refund will be process as soon as possible.
Excellent prices and fast delivery
23 november 2022
Great company to work with....
I recently had the pleasure of working with Fire Pits USA and I could not be more pleased. The company was professional, responsive, and provided a great product. The fire pit I ordered was exactly as described and arrived in perfect condition. I would not hesitate to recommend Fire Pits USA to anyone looking for a quality fire pit. Thanks for everything!
18 november 2022
Professional and Quick
It was exactly what we ordered and came in a very timely manner! I had ordered this product from other company two different times and each time took forever to receive it, and had to return it due to damage! Fire Pit USA was so much ore professional@
15 november 2022
Quick and easy
Price was right, shipping was fast, and the product is awesome. The sideline elite fireplace comes with everything except the crackling sounds. Would definitely buy again!
10 november 2022
The fireplace was shipped very fast
The fireplace was shipped very fast. The box was a little damaged and the contents seemed to be repackaged a bit, but after checking everything it I believe everything was still included. Haven’t set it up yet to test it’s function.
5 november 2022
fast shipping and a great price
Just received our fireplace. It arrived very fast and was exactly as described. Very pleased with the quality. We are installing this as a recessed FP w/ a T.V. above it. Currently finishing the stone work to go around it. Looking forward to using it a lot this winter.
22 oktober 2022
Beyond our expectations!
The fireplace is amazing and just as depicted on the website. We are thrilled with our purchase. Fire Pits USA is very efficient and customer oriented. Only gave 4 stars because the shipping company was a disaster with the scheduling and delivery.
26 oktober 2022
replacement fireplace…
Ordered a replacement in wall fireplace for my motorhome and turned out to a perfect fit.The unit was shipped promptly and in great condition. We are happy campers again.
3 november 2022
Product arrived quickly
Product arrived quickly. Well packaged. We tested the fireplace and it functioned very well
3 november 2022
Best price for a necessary overpriced "option"
Overpriced heat dispenser shield by Solo, was on sale here, no shipping cost, no tax made the purchase bearable. Without it, the heat from the stove goes up into the air. You have to sit pretty close to it to enjoy the warmth without it. Shipped promptly.
21 oktober 2022
Great Purchase-Fast Shipping-No damage…
Great Purchase-Fast Shipping-No damage on arrival,all around great product,wife loves the fireplace,TY. Recommended
27 september 2022
Cost-Effective Igniter
I was looking for a cost-effective igniter for my home-built fire table. The one from Fire Pits USA was the perfect solution. Durable, weather-proof, and easy to install. It worked on the first try. I highly recommend Easy Fire Pits if you have a DIY fire feature project.
29 september 2022
Review zonder uitnodiging
The shipping could be better!!how about…
The shipping could be better!!how about shipping it ups
9 september 2022
Antwoord van Fire Pits USA
Hi Gerald thanks for your time. We usually use Fedex and UPS but for larger items we use freight to ship the items.
Never Again!
Seriously regret buying from this company. Their biggest selling point on their website is that all their fireplaces are in stock and ready to ship. It sounded too good to be true so I called customer service to confirm because I needed a fireplace very urgently to finish up my project. I was reassured that once I place the order the fireplace will ship within 1-3 business days. I was excited and put my order in. Next day I got an email saying the item was delayed by a week, the week came, I got another email saying it was delayed by 10 days. 10 days came and they said oh it would be next Wednesday! So far I have lost 3 weeks and still no fireplace. I understand there are unexpected delays just don't false advertise and say you have everything in stock when you actually don't.
26 augustus 2022
Antwoord van Fire Pits USA
Hi Annabel! We're really sorry for the inconvenience of not meeting the goal, delivering the item in 1-3 business day. Due to high volume of orders, we didn't expect that the item is out of stock. When you place your order we have processed your order right away. But the thing is the item stays in the port for over a week and the reason why shipment got delayed. Again we sincerely apologized for the inconvenience this may cause.
This was the only place that had it in…
This was the only place that had it in stock at a good price. They also shipped it out fairly quick. Recommend Firepits for all your fireplace needs.
2 augustus 2022
Review zonder uitnodiging
Had item in-stock
Had item in-stock. Slight delay in shipping but worked out fine.
Responsive via email or chat.
Helpful in ordering right item.
29 juni 2022
Review zonder uitnodiging
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